NextGen Healthcare: Provides cloud-based electronic health record and practice management software.
5+ YOE5+ years in IT operations or related roles, 2+ years in problem management, bachelor's in CS/IS/engineering or equivalent, ITIL v4 preferred, scripting (Python, PowerShell, Java, SQL), experience with ServiceNow/Salesforce Service Cloud, cloud/on‑prem/hybrid architecture experience.
Alabama or Arizona or Arkansas or Colorado or Florida or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maryland or Michigan or Mississippi or Missouri or North Carolina or Ohio or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or Wisconsin or Wyoming
$81k-$130k/yrRemoteFull Time
Blue Cross and Blue Shield of North Carolina: Provides health insurance and medical benefit plans to members.
3+ YOE3+ years experience in related field (or 5+ without degree). Bachelor’s degree or equivalent experience. Familiarity with ITIL/ITSM and incident/problem processes. Ability to lead incidents and communicate with stakeholders.
Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM)
Boston or St. Louis or Cleveland or Philadelphia or Chicago or San Francisco or New York City or Kansas City or Atlanta or Minneapolis or Dallas or Richmond
$122k-$183k/yrOnsiteFull Time
Federal Reserve System: The central bank of the United States.
6+ YOEBachelor's plus 6+ years experience, ITIL preferred, experience troubleshooting software services, payments systems and monitoring tools, root-cause analysis expertise, strong communication and organizational skills, U.S. residency of 3+ years and security screening required.
Inspire Brands: Operates a global portfolio of multi-brand restaurant chains.
3+ YOEBachelor's in CS/IT/MIS, 3+ years enterprise ITSM experience supporting incident, major incident and problem management, ServiceNow experience, RCA facilitation, executive communications, and cross-team coordination.
Inspire Brands: Managing and operating a global portfolio of restaurant brands.
3+ YOELead major incident response, coordinate cross-functional technical teams, perform root cause analysis, produce executive incident communications, and improve ITSM processes (3+ years experience).
Regions BankNYSE: RF: Provides retail, commercial banking, wealth management, and mortgage services.
3+ YOEHigh school diploma/GED and 3 years related experience; incident/major-incident coordination, ITSM familiarity, ServiceNow and PagerDuty experience preferred; ITIL v4 Foundation preferred.
Cybersecurity Staff Analyst | Incident & Problem Management (Remote)
Georgia, United States
$120k-$190k/yrRemoteFull Time
The Home DepotNYSE: HD: Retailer of home improvement products, building materials, and tools.
8+ years experience, bachelor's degree required, incident/problem/change management experience, ITIL v4 Foundation, strong communication and de-escalation skills, legally authorized to work in the U.S., 18+ years old.