1mo
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Problem Management Associate
Tampa or Dallas
$60k-$115k/yr HybridFull Time
2+ YOE2+ years related experience; experience with IT service management/ITIL and Problem Management; familiarity with data analytics and ServiceNow; strong analytical, communication, and coordination skills; bachelor’s degree preferred or equivalent experience.
ServiceNow
3w
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ITIL Problem Management Analyst
Irvine, California, United States
OnsiteContract
5+ YOE5+ years in IT operations with 3+ years in problem management or ITSM; ITIL Foundation required; hands-on ServiceNow experience; strong RCA, analytics, and stakeholder management skills.
ServiceNow, ServiceNow Performance Analytics, Power BI, Tableau
2w
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Manager, Problem Management
Westlake, Texas, United States
OnsiteFull Time
5+ years in IT operations/incidents/problem management, prior people management, strong RCA and corrective-action tracking, data analysis, and operational discipline.
2d
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IT Problem Management Analyst
Alabama or Arizona or Arkansas or Colorado or Florida or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maryland or Michigan or Mississippi or Missouri or North Carolina or Ohio or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or Wisconsin or Wyoming
$81k-$130k/yr RemoteFull Time
3+ YOE3+ years experience in related field (or 5+ without degree). Bachelor’s degree or equivalent experience. Familiarity with ITIL/ITSM and incident/problem processes. Ability to lead incidents and communicate with stakeholders.
Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM)
1mo
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Change & Problem Management Analyst
Dallas, Texas, United States
OnsiteFull Time
5+ YOEBachelor's degree in CS/DS/Statistics or equivalent; 5+ years IT operations/SM/reliability; Change/Problem Mgmt; RCA; ITIL; CI/CD; CMDB; Jira; pre-employment screening.
Jira Service Management, CMDB, ITIL, CI/CD, Observability
1w
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FRFS Problem Management Specialist
Boston or St. Louis or Cleveland or Philadelphia or Chicago or San Francisco or New York City or Kansas City or Atlanta or Minneapolis or Dallas or Richmond
$122k-$183k/yr OnsiteFull Time
6+ YOEBachelor's plus 6+ years experience, ITIL preferred, experience troubleshooting software services, payments systems and monitoring tools, root-cause analysis expertise, strong communication and organizational skills, U.S. residency of 3+ years and security screening required.
ServiceNow, Salesforce, Dynatrace, Grafana, Octane, Jira, VersionOne, Confluence
3d
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Senior Manager, Problem Management Office (Remote, U.S.)
United States
$117k-$208k/yr FieldFull Time
5+ YOE5+ years in problem/incident management or technical support leadership, experience with RCA and corrective action, bachelor's degree or equivalent, ITIL preferred, strong analytical and communication skills.
ServiceNow, PACS
2mo
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SME - Problem Management, ServiceNow (111469)
United States
OnsiteFull Time
Strong knowledge of ITIL problem management, ServiceNow experience, root cause analysis, data analysis and reporting (Excel), stakeholder management and communication skills.
ServiceNow, Microsoft Excel
3mo
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Problem Mgmt. Lead / Problem Manager, Senior
Remote, Remote, United States
RemoteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
8+ YOE8+ years IT service management experience; ITIL knowledge; strong root cause analysis; excellent communication; ability to obtain Secret clearance.
4d
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Incident and Problem Management Analyst
Atlanta, Georgia, United States
OnsiteFull Time
3+ YOEBachelor's in CS/IT/MIS, 3+ years enterprise ITSM experience supporting incident, major incident and problem management, ServiceNow experience, RCA facilitation, executive communications, and cross-team coordination.
ServiceNow
1w
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Problem Analyst
Salt Lake City, Utah, United States
$81k-$122k/yr OnsiteFull Time
1+ YOECoordinate and resolve technical incidents, manage problem records, partner with teams to identify root causes; requires bachelor\u0002s degree or equivalent experience, 1+ year incident management experience, and knowledge of enterprise tools.
Salesforce, SSO, Active Directory, Microsoft Office 365, Google Apps, SQL, ServiceNow, Banner, Argos, Time Trade, IIQ
2mo
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Manager, IT Operations Analytics Problem Management
New York, New York, United States
$146k-$173k/yr OnsiteFull Time
5+ YOE4+ MgmtLead IT operations analytics and problem management; manage staff; develop executive risk analytics and dashboards; improve service reliability.
ServiceNow, CMDB, IBM Maximo, SolarWinds, Power BI, SQL, Python, DAX, Power Query (M), Power Pivot, Excel, Azure, Microsoft Fabric
5d
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Incident and Problem Management Analyst
Atlanta, Georgia, United States
OnsiteFull Time
3+ YOELead major incident response, coordinate cross-functional technical teams, perform root cause analysis, produce executive incident communications, and improve ITSM processes (3+ years experience).
ServiceNow, MDBP, IDP, Outlook
1mo
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ITSM Problem Manager
Georgia, United States
RemoteFull Time
5+ YOE5+ years in IT operations or related roles, 2+ years in problem management, bachelor's in CS/IS/engineering or equivalent, ITIL v4 preferred, scripting (Python, PowerShell, Java, SQL), experience with ServiceNow/Salesforce Service Cloud, cloud/on‑prem/hybrid architecture experience.
ServiceNow, Salesforce Service Cloud, Kubernetes, Docker, Splunk, Datadog, Dynatrace, AppDynamics, SQL Server, PostgreSQL, Python, PowerShell, Java, SQL, CMDB
2d
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Problem Solving Specialist
North Hollywood, California, United States
$23-$31/hr OnsiteFull Time
2+ YOEBachelor's degree, 2+ years case management with homeless youth, certified to process LAHSA Problem-Solving funds, HMIS experience preferred, valid California driver's license and insured vehicle, knowledge of CES/LAHSA and trauma-informed practices.
HMIS
2w
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Incident and Problem Management Event Specialist
Hoover or Charlotte or Atlanta or Atlanta
$51k-$64k/yr OnsiteFull Time
3+ YOEHigh school diploma/GED and 3 years related experience; incident/major-incident coordination, ITSM familiarity, ServiceNow and PagerDuty experience preferred; ITIL v4 Foundation preferred.
ServiceNow, PagerDuty
4d
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Problem Solving Specialist
North Hollywood, California, United States
$26/hr FieldFull Time
2+ YOE2+ years case management or homelessness services experience; CPR/First Aid and TB clearance; valid California driver’s license and auto insurance; HIPAA-compliant documentation; ability to travel between worksites.
1mo
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EDAG, Inc. - Problem Resolution Coordinator
Troy, Michigan, United States
OnsiteFull Time
3+ YOECoordinate and track CRs/PRs, review and assign tickets, maintain Jira records, generate reports, strong written/verbal communication, willingness to travel to California, ~3+ years experience, bachelor's degree required.
Jira, Microsoft Office
1mo
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Technical Problem Solver Expert - Red X
Hampton, Virginia, United States
$130k-$163k/yr RemoteFull Time
5+ YOEEngineering degree, Shainin Red X certification required, 5+ years technical problem-solving experience, Six Sigma Black Belt preferred, experience with Minitab/JMP, leadership and cross-functional team skills.
Minitab, JMP
1mo
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Billing Problem Resolution Supervisor
Santa Ana, California, United States
$65k-$80k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years healthcare revenue cycle experience, 2+ years leadership, Bachelor's preferred, call center operations experience, strong understanding of insurance billing, eligibility, COB, denial management, payment posting, and analytical skills.
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