17 product support analyst jobs at 14 companies in Saugus, MA
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Product Support Analyst
Boston, Massachusetts, United States
HybridFull Time
3+ YOEAt least 3 years of SaaS support experience, with troubleshooting, customer communication, ticketing, API investigation, and cross-functional collaboration skills. Experience with Jira Service Desk, Datadog, and GitHub.
Jira Service Desk, Datadog, Postman, GitHub
1mo
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Product Support Analyst
Boston, Massachusetts, United States
$73k-$90k/yr HybridFull Time
BS or M.Sc in a life science, lab/research experience, customer-facing experience, strong communication, organization, empathy, and autonomy.
Benchling, API
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Oracle Retail Product Analyst
Boston, Massachusetts, United States
$150k-$175k/yr OnsiteFull Time
15+ YOE15+ years supporting Oracle Retail RMS, strong retail merchandising knowledge, experience with SQL/PLSQL and Unix, troubleshooting, RCA, integration monitoring, and documentation skills.
Oracle Retail RMS, SQL, PL/SQL, Unix, SOA, OIC
1mo
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Oracle Retail Product Analyst
Boston, Massachusetts, United States
$150k-$175k/yr OnsiteFull Time
15+ YOE15+ years supporting Oracle Retail (RMS) and retail merchandising processes; strong SQL/PL/SQL and Unix/Linux skills; experience with integrations, RCA, testing, and documentation.
RMS (Retail Merchandising System), RPM (Retail Price Management), ReIM, ReSA, RWMS, SIM, SQL, PL/SQL, Unix, Linux, SOA, OIC
2mo
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Integration Support Analyst
Franklin, Massachusetts, United States
$70k-$90k/yr RemoteFull Time
3+ YOEBachelor's degree preferred; 3+ years in integration/EDI or production application support; knowledge of EDI/XML/Flat File and VAN/AS2/FTP; strong SQL (Oracle) skills; experience with WMS/ERP and Microsoft Office.
CLEO Clarify, CLEO Harmony, AUTOMATE, VisualCron, NetSuite, WebServices, API, EDI, XML, Flat File, VAN, AS2, FTP, SQL, Oracle, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, WMS, ERP, UPC/GTINs, GS1/UCC128, VICS
2mo
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Senior Specialist, Production Services Infrastructure Support Analyst
Boston or Uniondale
$59k-$99k/yr OnsiteFull Time
5+ YOE5+ years IT infrastructure experience with Linux and Windows administration, VMware, SAN/NAS, backup (Data Domain/NetBackup), scripting (Shell/PowerShell/Python), Ansible/Jenkins/Git, and cloud exposure (Azure/Oracle Cloud).
Linux, Microsoft Windows Server 2012, Microsoft Windows Server 2016, Microsoft Windows Server 2019, VMware, SAN, NAS, EMC, Data Domain, NetBackup, Shell, PowerShell, Python, Ansible, Jenkins, Git, Microsoft Azure, Oracle Cloud, Cisco UCS, Oracle Exadata
2mo
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Principle Program Control Analyst, EAS Finance (Hybrid)
Hudson, New Hampshire, United States
$101k-$172k/yr HybridFull Time
Lead program finance analyst supporting EAS product line; experience with earned value management, forecasting, reporting, audit and proposal support; liaison to PMs; leadership and program control experience; familiarity with Oracle/Hyperion/ProPricer/Cobra preferred.
Oracle, Hyperion, ProPricer, Cobra, Earned Value Management System (EVMS)
4d
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Program Analyst
Washington or Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$106k-$173k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-12 supporting data management, analytics, reporting systems, ETL, product development, stakeholder collaboration, and technical documentation; U.S. citizenship required.
Microsoft Business Intelligence Suite, Integrations Services, Analysis Services, Reporting Services, Pyramid Analytics, .NET Applications, Extract / Transfer / Load (ETL), SQL Server Reporting Services Reports (SSRS), Online Analytical Processing (OLAP) Cubes
1mo
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Fuel Analyst
Quincy or Itasca
$65k-$75k/yr OnsiteFull Time
1+ YOEManage refined product and ethanol inventories, forecast supply, schedule pipeline and shipments, prepare cost/margin reporting, support SAP operations; bachelor's preferred and 1+ years analyzing complex data.
Microsoft Office, SAP, Tableau
1mo
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Analyst, Decision Engine (Portfolio Strategy)
Boston or Alberta or Canada or Dominican Republic
$90k-$115k/yr RemoteFull Time
2+ YOE2+ years in analytics or product support, decision engine experience required, strong SQL and Microsoft Excel skills; Python preferred; bachelor’s in quantitative field.
Taktile, FICO Blaze, Provenir, Lendflow, GDS Link, SQL, Microsoft Excel, Python
1mo
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Analyst, Decision Engine (Portfolio Strategy)
Boston or United States or Dominican Republic or Canada
$90k-$115k/yr RemoteFull Time
Experience with decision engines, strong SQL, Python, and Excel skills, bachelor’s degree in a quantitative field, analytical/product-support background, and ability to troubleshoot data issues.
Taktile, FICO Blaze, Provenir, Lendflow, GDS Link, SQL, Python, Microsoft Excel
2w
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Lead Systems Analyst
Boston, Massachusetts, United States
$90k-$180k/yr HybridFull Time
6+ YOERequires 6+ years of hands-on Workday HRIS production experience, strong HR process knowledge, annual-cycle support, complex issue troubleshooting, and cross-functional Benefits, Payroll, and Compensation experience.
Workday, Workday HCM, Human Resources Information System (HRIS)
3d
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Primary System Analyst, Off
Burlington, Massachusetts, United States
$70k-$119k/yr OnsiteFull Time
3+ YOEBS in a technical discipline or BA in Finance/Business with IT concentration; 3+ years relevant fintech experience; production application support, SQL, troubleshooting, scripting, and strong communication skills.
Charles River IMS, SQL, Microsoft SQL Server, Python, Perl, PowerShell, JIRA, FIX
2mo
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Interoperability Operations Analyst
Boston, Massachusetts, United States
$80k-$130k/yr HybridFull Time
Fluent SQL and Python; experience building dashboards/metrics and BI tools; investigating data coverage gaps, automating workflows, and partnering with product/support. Familiarity with FHIR, HL7, C-CDA and EMR/EHR systems a plus.
SQL, Python, Claude, Looker, Metabase, Tableau, EMR, EHR, FHIR, HL7, C-CDA, API
5h
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Business Process Analyst Sr - E3
Chelmsford or Westford
$82k-$151k/yr RemoteFull Time
Experience supporting manufacturing, production, planning, logistics, or operations systems; analytical and process execution skills; ability to obtain Secret clearance, support on-call rotations, and travel up to 25%.
SAP S/4, Apriso, Windchill
1mo
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Senior Business Systems Analyst
Boston, Massachusetts, United States
$115k-$150k/yr OnsiteFull Time
5+ YOE5+ years Salesforce and business systems experience, Bachelor's in CS/IT or related, strong requirements gathering, solution design, production support, SQL, reporting, and stakeholder communication skills.
Salesforce, Flows, Process Builder, Apex, SQL, Salesforce Reports, Tableau, Microsoft Power BI, Workato, MuleSoft, Zapier, Boomi, RESTful API, Postman
2w
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Sr. SAP IS-Retail Analyst
Marlborough, Massachusetts, United States
$100k-$132k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent experience; 5+ years of SAP IS-Retail experience; two full SAP implementation cycles; expertise in retail pricing, master data, EDI/IDOC, integration, testing, and production support.
SAP IS-Retail, SAP, EDI, IDOC, SAP SD, SAP MM, SAP FI, SAP IM, S/4 HANA, Vistex, PMR, ChatGPT
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