66 senior help desk specialist jobs at 36 companies in United States
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Help Desk Specialist
Annapolis Junction, Maryland, United States
$76k-$126k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical discipline and 5 years of experience, or 5 additional years of help desk experience; Security+ certification, Tier 1 support experience, and active TS/SCI with polygraph required.
AWS, Linux, Windows, ServiceNow
3d
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Help Desk Specialist
Minnesota or New York or New Jersey or Pennsylvania or Delaware or Maryland or Virginia or North Carolina or South Carolina or Georgia or Florida or Washington, D.C.
RemoteFull Time
5+ YOERequires 5–6 years in help desk, IT support, or SaaS/technical support; U.S. citizenship; HubSpot, Jira, and Confluence familiarity; strong English communication, documentation, problem-solving, and security awareness.
HubSpot, Jira, Confluence, HubSpot Service Hub, Claude Code, Codex, Agent SDKs, MCP servers, Agent Skills
2w
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Help Desk Specialist
Washington, District of Columbia, United States
$55k-$70k/yr OnsiteTemporary
5+ YOEActive public trust or higher clearance, 5+ years in help desk analysis or technical support, Tier 1–3 troubleshooting experience, ticket diagnosis and resolution skills; technology bachelor's degree preferred.
ServiceNow, ITIL v3.1, ITIL v4
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Help Desk Specialist 3
El Segundo, California, United States
$60k-$70k/yr OnsiteFull Time
5+ YOE5+ years help desk experience, advanced Windows and Active Directory troubleshooting, Exchange/Office 365, Okta MFA, Intune, strong communication, U.S. citizenship and ability to obtain security clearance.
Windows, Active Directory, Okta, Microsoft Exchange, Office 365, Microsoft Intune
2mo
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Sr Help Desk Specialist / Installer
Yorktown, Virginia, United States
OnsiteFull Time
5+ YOEDOD Secret clearance required, IAT II/ Security+ certification, BA/BS or equivalent, 5+ years relevant experience, help desk management, troubleshooting, PC OS, networking, and SOP development.
CANES, ISNS, COMPOSE, SHIPMAIN, Navy Data Environment (NDE), Windows Server
1w
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Senior IT Help Desk Specialist
San Jose, California, United States
$110k-$138k/yr OnsiteFull Time
Requires ServiceNow, Windows/MacOS, Google Workspace, Microsoft Office, Zoom, hardware support, strong communication and customer service skills, and foundational AI/ML understanding.
ServiceNow, Windows, MacOS, Google Workspace, Microsoft Office, Zoom, Zoom Rooms, Logitech, AI/ML
1mo
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Help Desk Specialist II
Washington, District of Columbia, United States
OnsiteFull Time
5+ YOEActive in-scope Secret clearance, US citizenship, 8570 IAT II (Sec+) or higher, minimum 5 years specialized IT experience, experience in at least two areas (documentation, training, network support, information assurance, admin), strong communication and analytical skills.
1w
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F-35 Help Desk Specialist | Active Secret clearance
Arlington, Virginia, United States
$30-$41/hr OnsiteFull Time
5+ YOERequires active Secret clearance, U.S. citizenship, 5+ years of related help desk experience, Security+ CE, AZ-900, and a BS/BA in an IT-related discipline or allowable experience substitution.
BMC Helix, BMC Remedy Ticketing System, Microsoft 365, Microsoft Teams, Windows, Remedy
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F-35 Help Desk Specialist | Active Secret clearance
Arlington, Virginia, United States
$30-$41/hr OnsiteFull Time
5+ YOERequires active Secret clearance, U.S. citizenship, 5+ years of related help desk experience, DoD 8140 Work Role 411, Security+ CE, AZ-900, and a BS/BA in computer science, information sciences, or related IT discipline.
BMC Helix, BMC Remedy Ticketing System, Microsoft 365, Microsoft Teams, Windows, Remedy
1w
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IT Help Desk Specialist
Cape Canaveral or Ontario or Riverside
$36-$40/hr OnsiteFull Time
5+ YOERequires 5+ years of IT support in regulated manufacturing, CMMC and NIST knowledge, Windows/Linux/network troubleshooting, and experience with manufacturing systems. English proficiency and export eligibility required.
CMMC (Cybersecurity Maturity Model Certification), NIST (National Institute of Standards and Technology), ERP, MES, CAD/CAM, Windows, Linux, Active Directory, Microsoft Office 365, ITIL
2mo
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Help Desk Support Service Specialist - Intermediate
Southport, North Carolina, United States
OnsiteFull Time
5+ YOEActive Secret clearance, eligible for CAC, 5+ years help desk/desktop/field IT experience, experience with Remedy/ServiceNow/AESD, Microsoft Windows and 365, printers/MFPs, basic networking, STIG/CAC familiarity; DoD certifications preferred.
AESD, Remedy, ServiceNow, Microsoft Windows, Microsoft 365
6d
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Senior Specialist, Help Desk Support
Saint Petersburg or Memphis or Southfield
HybridFull Time
0+ YOEHigh school diploma required; associate degree in computer and information science or computer systems analysis listed. No prior experience required. Must obtain HDI certification within one year.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Access, email, text, chat, social media
1mo
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TRIRIGA Help Desk and Training Support Specialist
United States
$100k-$120k/yr RemoteFull Time
10+ YOE10+ years application help desk/support experience, IBM TRIRIGA or comparable IWMS familiarity, training development and delivery, Microsoft Office proficiency, ability to work Eastern Time business hours and obtain federal badging.
IBM TRIRIGA, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
1mo
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Senior Project Support / Federal Travel Help Desk Specialist - NASA Armstrong
Edwards, California, United States
HybridFull Time
4+ YOE4+ years supporting federal travel programs, deep knowledge of Federal Travel Regulation, experience with federal travel systems and help desk operations, strong communication and policy interpretation skills.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams, Adobe Acrobat, Microsoft SharePoint
6d
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Senior Customer Tech Support Specialist (Help Desk)
Dahlgren, Virginia, United States
$65k-$73k/yr OnsiteFull Time
6+ YOESix years of professional industry, federal, or DoD help desk experience; IAT Level III with a Tier 5 investigation. Bachelor's degree and listed technical certifications preferred.
BMC Remedy, BMC Helix ITSM, ServiceNow
1mo
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Senior Customer Tech Support Specialist (Help Desk)
Dahlgren, Virginia, United States
$65k-$73k/yr OnsiteFull Time
6+ YOE6+ years help desk experience, advanced troubleshooting for hardware/software/networks, experience with BMC Remedy, BMC Helix ITSM or ServiceNow, IAT Level III with Tier 5 investigation.
BMC Remedy, BMC Helix ITSM, ServiceNow
1mo
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Senior IS Support Specialist (Help Desk)
Pinehurst, North Carolina, United States
OnsiteFull Time
5+ YOEProvide advanced technical support and problem resolution for hardware, software, and network issues; mentor junior staff; assist with system deployments and documentation.
Windows
2w
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Walk up Help Desk - Desktop Specialist
Washington or Washington
$63k-$65k/yr OnsiteFull Time
8+ YOEBachelor's or master's degree in IT, information systems, or computer science; active final Top Secret clearance; DoD IAT Level II or Security+ CE; RMF experience; 8–15 years supporting large operations centers.
Remedy, Microsoft Internet Explorer, Local Area Network (LAN), Wide Area Network (WAN)
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Senior IT Specialist
Boca Raton, Florida, United States
OnsiteFull Time
5+ YOE5+ years in IT support, systems administration, or senior help desk roles; expertise with Microsoft 365 Administration, Slack Enterprise, Entra, and Exchange; strong documentation, communication, implementation, and change management skills.
Microsoft 365 Administration, Microsoft 365 Exchange, Microsoft Entra, JAMF, Slack Enterprise, SaaS, Microsoft Windows, Apple operating systems
6d
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Senior Engineer - Enterprise Platform
Southfield, Michigan, United States
OnsiteFull Time
5+ YOERequires 5+ years of Oracle HCM Cloud experience, hands-on Oracle HR Help Desk implementation, multi-module HCM knowledge, configuration, testing, integrations, stakeholder management, and a bachelor's degree in computer science or related field.
Oracle HCM Cloud, Oracle HR Help Desk, HDL, HSDL, OTBI, BI Publisher, HCM Extracts, Fast Formula, Approval Workflows, Oracle Integration Cloud (OIC), SIT, UAT, Redwood
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