935 senior manager customer jobs at 517 companies in Chicago, IL
3mo
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Senior Customer Success Manager
New York City or Arlington or Austin or Chicago or San Francisco or Seattle or Atlanta or Raleigh or Los Angeles
$135k-$175k/yr HybridFull Time
7+ YOE7+ years software/service delivery; enterprise SaaS deployments; strong executive-level communication; cross-functional influence; program/project management; travel up to 20-25%.
17h
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Senior Manager, Customer Experience
McHenry, Illinois, United States
$115k-$130k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8–10 years in customer service, operations, order management, or account administration, including 5+ years managing managers, supervisors, or multi-tiered teams.
Titlewave, Salesforce, CRM, Net Promoter Score (NPS), Lean, Six Sigma
1w
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Senior Customer Operations Manager
Kenosha or Waukegan or Pleasant Prairie or Milwaukee or Glenview
OnsiteFull Time
5+ YOE2+ MgmtBachelor’s degree and 5+ years in customer service or product management, including 2+ years managing. Requires order systems, Microsoft Office, and travel availability.
Order Entry, Purchase Order Systems, Microsoft Office
2w
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Senior Customer Success Manager
Chicago or Toronto
$168k-$210k/yr OnsiteFull Time
7+ YOE7+ years in customer success/account management or enterprise SaaS with deep treasury/fintech knowledge; strong executive communication, project management, data-driven, bachelor\u0002s degree required; occasional travel.
2mo
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Senior Customer Success Manager
Chicago or Mountain View
$140k-$165k/yr HybridFull Time
5+ YOE5+ years in customer-facing roles with account management experience; strong BI/analytics knowledge (data warehouses, ETL, SQL); consultative approach, escalation and project management skills; presentation and relationship-building; AI literacy.
ThoughtSpot, Looker, Sigma Computing, Microstrategy, Tableau, Qlik, Microsoft Power BI, SQL, FiveTran, Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle, AWS, Azure, Google Cloud, Spotter, SpotterViz, LLMs
14h
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Senior Customer Success Manager
Chicago or United States
$110k-$120k/yr HybridFull Time
5+ YOERequires 5–10 years of customer success experience managing, retaining, and expanding key accounts, with strong communication, relationship-building, teamwork, and strategic planning skills.
3w
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Senior Customer Success Manager
Chicago, Illinois, United States
$135k-$225k/yr RemoteFull Time
5+ YOE5+ years customer success experience with enterprise SaaS, ability to drive adoption and renewals, strong business acumen, technical aptitude, presentation and stakeholder management skills.
CRM, Nexthink
1mo
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Senior Customer Success Manager
Chicago, Illinois, United States
$97k-$190k/yr HybridFull Time
7+ YOE4+ Mgmt7+ years technical customer-facing experience, 4+ years accountable for enterprise customer health and revenue, Bachelor's in CS/STEM or equivalent, strong communication and problem-solving skills.
MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
2w
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Senior Manager, Customer Experience
New York City or San Francisco or Seattle or Los Angeles or Chicago or United States
$143k-$211k/yr RemoteFull Time
8+ YOE8+ years in strategy, consulting, product, or related work; cross-functional leadership, analytical problem-solving, data proficiency, and experience managing and developing teams of two or more.
SQL, Microsoft Excel, Covey
2mo
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Customer Succes Manager, Senior Manager-Mulesoft
Atlanta or Indianapolis or Chicago
$150k-$227k/yr HybridFull Time
5+ YOE5-6 years customer success or SaaS experience; deep MuleSoft Anypoint Platform expertise and multiple MuleSoft certifications; strong executive communication, program management, and strategic account leadership skills.
MuleSoft Anypoint Platform, CloudHub, Runtime Fabric, MuleSoft RPA, Salesforce, Salesforce Connector, Composer, Data Cloud, SAP, Oracle, Workday, ServiceNow, AI tools
1mo
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Senior Customer Success Manager
Chicago, Illinois, United States
$104k-$139k/yr HybridFull Time
5+ YOEBA/BS required,5+ years client-facing CSM/professional services experience,enterprise account management,experience with SFDC and Gainsight,ability to engage C-suite and travel 10-20%.
SFDC, Gainsight
2mo
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Senior Customer Success Manager (Central Region)
Chicago or Naperville or Bristol or Minneapolis or Atlanta or Wisconsin
$114k-$148k/yr RemoteFull Time
8+ YOE8+ years professional experience, 5+ years as a Customer Success Manager in SaaS, proven customer advocacy and portfolio management, CPM/finance process knowledge, and willingness to travel up to 50%.
OneStream, Oracle EPM (HFM), Oracle EPM (FCCS), Oracle EPM (PBCS), Oracle EPM (Planning), Essbase, FDM, SAP BPC (Outlooksoft), SAP BOFC (Cartesis), IBM Cognos, Anaplan
2mo
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Senior Manager of Customer Success (Enterprise)
United States or San Francisco or Los Angeles or Chicago or New York City
$160k-$175k/yr RemoteFull Time
7+ YOE3+ Mgmt7+ years in customer success/account management, 3+ years managing CSMs, experience with strategic high-ARR accounts, strong leadership, analytical and communication skills, familiarity with SaaS/restaurant tech and AI-driven solutions.
Owner, Owner.com, CRM, POS, online ordering, SaaS, AI
2w
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Senior Customer Success Manager - Moveworks
Chicago, Illinois, United States
$102k-$159k/yr RemoteFull Time
5+ YOEBachelor's degree and 5+ years in account management, implementation, or SaaS sales; enterprise deployment experience, technical solution expertise, relationship building, and willingness to travel 10–25%.
Agentic AI, LLMs, Reasoning Engine, Microsoft ServiceNow
2w
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Senior Customer Success Manager - Moveworks
Chicago, Illinois, United States
$102k-$159k/yr HybridFull Time
5+ YOE5+ years account management/implementation/sales in software/SaaS, enterprise deployment experience, bachelor's degree, strong executive relationship and problem-solving skills, willing to travel 10-25%.
1w
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Customer Solutions Team Manager
Atlanta or Boston or Chicago or Dallas or Denver or Detroit or Houston or Los Angeles or New York City or Philadelphia or Sacramento or San Diego or San Francisco or San Jose or Seattle
$110k-$135k/yr RemoteFull Time
7+ YOE2+ MgmtRequires 7+ years in customer support or experience, 2–3 years managing, experience managing managers or senior agents, strong leadership and analytics skills, driver's license, passport, and bachelor's degree or equivalent.
2mo
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Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
3w
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Customer Success Manager
Chicago, Illinois, United States
$100k-$125k/yr HybridFull Time
3+ YOE3+ years in customer success/account management or related role with enterprise customers; experience engaging senior stakeholders, mapping workflows, and activating AI use cases; strong communication and technical-business fluency.
1mo
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Customer Service Manager
Morton Grove, Illinois, United States
$115k-$130k/yr OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree;5+ years customer service leadership;2+ years people management;experience with CRM (Salesforce);strong analytical, communication, and project management skills.
Salesforce
2mo
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Customer Service Manager
Wood Dale, Illinois, United States
$66k-$106k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years progressive customer service experience with 2+ years managing teams; call center (15–50 agents) experience; background in engineered-to-order/custom manufacturing; order management lifecycle knowledge; CRM/telephony proficiency; strong communication and analytical skills.
Salesforce, Zendesk, Five9, Genesys, SAP, Oracle, Epicor, Infor
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