734 senior support manager jobs at 404 companies in Boston, MA
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Senior Manager, Product & Data Support
Framingham, Massachusetts, United States
$150k-$224k/yrOnsiteFull Time
Definitive HealthcareNASDAQ: DH: Provides healthcare commercial intelligence through a SaaS data platform.
8+ YOE2+ Mgmt8+ years in product support/knowledge management; experience building/rebuilding a support function; strong leadership and cross-functional collaboration.
Jira Service Management, Knowledge management systems, SaaS platforms, Data analytics tools
ProcessUnity: Sells cloud software for enterprise risk and compliance management.
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
Applied Research Solutions: Providing technical engineering and mission support to defense agencies.
10+ YOEU.S. citizen with active Top Secret clearance, 10+ years DoD experience, acquisition/contracting expertise, Bachelor's or Master's preferred, strong problem-solving and analytical skills.
Atlanta or Baltimore or New York City or Washington or Philadelphia or Miami or Boston
$113k-$172k/yrHybridFull Time
DLA Piper: Global law firm providing comprehensive legal and business services.
5+ YOE2+ Mgmt5+ years executive legal support experience with 2+ years supervisory responsibility, strong communication, organizational and computer skills, ability to manage multiple projects and maintain confidentiality.
Odyssey Systems: Provides engineering, integration, and technical services to defense clients.
US citizenship and active Secret clearance required. Provide executive administrative support, calendar and records management, DTS travel support, SharePoint and MS Office proficiency, and reporting for DoD program offices.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Defense Travel System (DTS), SharePoint, Microsoft Teams, Zoom, WebEx
Sana BiotechnologyNASDAQ: SANA: Developing engineered cells as medicines to treat human diseases.
8+ YOE8+ years in clinical development operations or CRA in transplant/cell therapy; bachelor’s in life sciences or nursing (RN); strong hospital experience; domestic travel; excellent communication.
Odyssey Systems: Provides technical engineering and program management for government agencies.
10+ YOEUS citizen with MA/MS in related discipline, 10+ years related experience, Top Secret/SCI clearance current within 5 years, ability to support acquisition lifecycle and perform data analysis and contract close-out.
Astrion: Provides engineering, cybersecurity, and mission support services.
12+ YOEActive Secret clearance, U.S. citizenship, advanced Microsoft Office and DTS proficiency, experience supporting DoD acquisitions, calendar and travel management, strong communication and organizational skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Defense Travel System (DTS), SharePoint, ATAAPS, LCMP, PMRT, Zoom, WebEx
Astrion: Provide engineering and mission support services to federal government agencies.
Active Secret clearance and U.S. citizenship required; advanced Microsoft Office and administrative skills; experience supporting DoD acquisition or program offices; calendar, travel (DTS), records, and meeting management.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft Office Suite, ATAAPS, LCMP, PMRT, Defense Travel System (DTS), Zoom, WebEx
Suno: AI platform for creating full songs from text prompts.
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
Los Angeles or Georgia or Minnesota or Massachusetts or Colorado or California or Seattle or Washington or Boston or New York City
$109k-$185k/yrOnsiteFull Time
MiniMed GroupNasdaq: MMED: A that develops insulin delivery systems and connected care to improve life for people with diabetes.
5+ YOEBachelor's degree and 5+ years program management experience, Smartsheet proficiency, divestiture or spin-off exposure preferred, healthcare domain knowledge, strong presentation and change management skills.
Latham & Watkins: Global law firm providing legal counsel to businesses.
7+ YOESeven years cumulative experience; five years in a legal or professional services environment; high school diploma required; bachelor’s preferred.
Latham & Watkins: Global law firm providing legal services for complex corporate matters.
7+ YOE7+ years of cumulative experience with at least 5 years in a legal or professional services environment; leadership, planning, and staffing skills; high school diploma required, bachelor’s preferred.
Hanscom Air Force Base, Massachusetts, United States
$70k-$80k/yrOnsiteFull Time
Torch Technologies: Provides research and engineering services to the defense industry.
12+ YOEU.S. citizen with Bachelor's and 12 years related experience (5 in DoD); Secret clearance required; proficiency with Microsoft Office and DTS; strong communication, organization, and records management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Defense Travel System (DTS), SharePoint, Zoom, WebEx
MFS: Manages mutual funds and investment portfolios for global clients.
6+ YOE4+ MgmtRequires 6–8+ years in production support, service delivery, or platform operations; 4+ years of leadership; a bachelor's degree; IT operations expertise; and investment workflow experience.
ITSM, Charles River Investment Management Solution (CR-IMS), BNY Eagle, Heliograph Message Broker, Control-M, AutoSys, Tidal, ActiveBatch, HCL Workload Automation/Maestro, ServiceNow, Jira Service Management, Helix, Splunk, AppDynamics, Tableau, Microsoft Power BI, Microsoft Excel, Wellhub, EHR
Neumo: Provides integrated software and payment solutions for government agencies.
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams, strong leadership and communication skills, problem-solving ability, and experience with cross-functional projects and support tools.
Executive Support Senior Program Manager, Tech Advisor
Boston or San Francisco or Seattle or New York City or Washington or United States
$245k-$305k/yrHybridFull Time
Anthropic: Developing safe and reliable artificial intelligence systems.
10+ YOERequires hands-on physical security technology and program management experience, vendor lifecycle management, technical writing, judgment under ambiguity, and a relevant bachelor's degree or equivalent experience.
cameras, alarms, access control, sensor networks, home networks
Hartford or Boston or Stamford or New York City or Philadelphia
$132k-$257k/yrOnsiteFull Time
AXAEuronext Paris: CS: Global provider of insurance, investment, and financial protection services.
Bachelor’s degree and extensive commercial property and casualty experience with product development, underwriting support, or pricing exposure; strong communication, analytical, risk management, and regulatory skills.