2,112 senior support manager jobs at 1,167 companies in California
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Senior Manager, Support Operations
New York or San Francisco or United States
HybridFull Time
Rippling: Unified platform managing workforce HR, IT, and finance operations
10+ YOE10+ years in operations/support ops leadership in fast-growing B2B software, experience managing program managers and global/BPO relationships, expert knowledge of customer support technologies and strong executive communication.
Salesforce, Fin, JIRA, Slack, Decagon, Sierra, IEX, NICE, Microsoft 365
Pernod RicardEuronext Paris: RI: Produces and distributes international premium wine and spirits brands.
7+ YOE7–9 years in Revenue Growth Management or related analytical roles; bachelor's in Finance/Business/Economics; MBA preferred; experience with Nielsen/IRI; pricing tools (Vistaar PSM); ERP (JDE); advanced Excel; Power BI; strong storytelling and cross-functional influence.
Nielsen, IRI, NABCA, Numerator, Vistaar PSM, JDE, Excel, Power BI
Latham & Watkins: Global law firm providing legal counsel to businesses.
8+ YOE6+ MgmtBachelor's degree required, 8+ years relevant experience with 6+ years managing teams; strong leadership, people management, billing support experience, MS Office proficiency, confidentiality and judgment.
Meso Scale Diagnostics: Manufacturer of high-sensitivity multiplexed immunoassay systems and reagents.
5+ YOE5+ MgmtPh.D. in Life Sciences or related field; 5+ years in field application/scientific support; 5+ years supervisory experience; protein biochemistry expertise; willingness to travel.
Hitachi VantaraTokyo Stock Exchange: 6501: Provides data storage, infrastructure, and digital solution services.
15+ YOERequires 15+ years in product management, services portfolio management, support services, pricing, or customer success within enterprise technology, plus expertise in support economics, pricing, renewals, margins, and cross-functional leadership.
HitachiTokyo Stock Exchange: 6501: Global provider of digital systems and social infrastructure solutions.
15+ YOE15+ years in product or services portfolio management, support services, pricing, or customer success within enterprise technology; requires expertise in support economics, pricing, renewals, margins, and cross-functional leadership.
Takara Bio USA: Manufacturer of life science research tools and laboratory instruments.
10+ YOE8+ MgmtMS or PhD in molecular/ cell/ microbiology, biochemistry or related; 10+ years field applications experience and 8+ years managing field applications teams; deep single cell and NGS knowledge; valid driver’s license.
7+ YOE7+ MgmtBachelor's degree or equivalent,7 years in program/product/operations within global customer support,7 years people management,3 years managing program managers,experience with case management tooling.
Salesforce (Agentforce), Google Enterprise for Customers (GECX), Google Cloud Assist (GCA)
JLR: Manufacturer of luxury vehicles and sport utility vehicles.
5+ YOE2+ MgmtBachelor's degree or equivalent,7+ years automotive experience,5+ years litigation/case management experience,2+ years people management; strong leadership, analytical, litigation workflow and change management skills.
AdobeNASDAQ: ADBE: Provides software for digital media creation and marketing analytics
7+ YOEBachelor’s degree or equivalent with 7+ years in product management; MBA preferred; experience in AI/ML-powered products and customer support domain.
AI, Machine Learning, Data Analytics, Cloud Platforms
Senior Customer Support Controls & Governance Program Manager
San Francisco or New York City or Portland or Canada or United States
$139k-$193k/yrRemoteFull Time
Mercury: Banking services and financial software designed for startup companies.
7+ YOERequires 7+ years in program management, operations, risk, compliance, support operations, governance, or related work in regulated environments, plus regulatory remediation, audit readiness, controls, and cross-functional influence.
KBRNYSE: KBR: Provides engineering, technology, and professional services for global markets.
5+ YOEActive DoD Secret clearance; Bachelor's degree; 5 years in DoD weapon systems acquisitions/program management and/or contracts management; experience leading ACAT I programs; knowledge of DoD policies and DoDI 5000.85/87; proficient in Microsoft Office.
Microsoft Office, Jira, Confluence, Cloud architectures, Relational databases, Non-relational databases
JM Eagle: Manufacturer of plastic and PVC pipes for global infrastructure.
5+ YOERequires 5+ years in IT support, endpoint management, or systems administration; 2+ years in a senior or escalation role; Microsoft Entra ID, Intune, Microsoft 365, PowerShell, Power Automate, ITSM, and multi-site support experience.
Microsoft Entra ID, Intune, Microsoft 365, PowerShell, Power Automate, Microsoft Copilot, Power BI, ITIL, Microsoft Remote Assist, Quick Assist, RDP, TeamViewer, Power Apps, Zapier, Make, n8n, Claude, Gemini, SharePoint, OneDrive, Teams, Confluence, Microsoft Windows, Azure AD
JM Eagle: Manufactures plastic pipe products for water and energy infrastructure.
5+ YOERequires 5+ years in IT support, endpoint management, or systems administration; 2+ years in a senior or escalation role; Microsoft Entra ID, Intune, PowerShell, Power Automate, ITSM, remote support, and multi-site experience.
Microsoft Entra ID, Intune, Microsoft 365, PowerShell, Power Automate, Microsoft Copilot, Power BI, SharePoint, OneDrive, Teams, Microsoft Remote Assist, Quick Assist, RDP, TeamViewer, Power Apps, Zapier, Make, n8n, Claude, Gemini, Confluence, Microsoft Windows
InDyne: Provides defense and aerospace systems engineering and operations support.
5+ YOEFive years of administrative experience in training management and development, PII handling, excellent communication, high school diploma, valid U.S. driver's license, and ability to obtain a DoD security clearance.
Privacy Act, Personally Identifiable Information (PII), NIPRNet, Microsoft Excel
Los Angeles or Georgia or Minnesota or Massachusetts or Colorado or California or Seattle or Washington or Boston or New York City
$109k-$185k/yrOnsiteFull Time
MiniMed GroupNasdaq: MMED: A that develops insulin delivery systems and connected care to improve life for people with diabetes.
5+ YOEBachelor's degree and 5+ years program management experience, Smartsheet proficiency, divestiture or spin-off exposure preferred, healthcare domain knowledge, strong presentation and change management skills.
Latham & Watkins: Global law firm providing legal services for complex corporate matters.
8+ YOE6+ MgmtMinimum 8 years relevant experience with 6 years supervisory experience, bachelor\u0002s degree or equivalent, strong leadership, financial acumen, MS Office proficiency, excellent communication and decision-making skills.
Saint-GobainEuronext Paris: SGO: Global leader in light and sustainable construction solutions.
5+ YOE5+ years customer support management, process building, knowledgebase management, hands-on support systems experience; High School required, Bachelor\u0002s preferred; Salesforce Service Cloud experience preferred; AI implementation preferred.
OpenAI: Develops artificial intelligence models and generative AI software services.
8+ YOE8+ years leading support operations with vendor management, automation, service governance, data-driven metrics, and partnering with engineering to operationalize AI across support.