642 senior support manager jobs at 373 companies in Maryland
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Senior Manager IT Support
Silver Spring, Maryland, United States
$144k-$186k/yr OnsiteFull Time
8+ YOE2+ Mgmt2+ years supervisory experience; bachelor’s degree (or equivalent experience) and minimum 8 years IT support/operations experience. Experience in service delivery, incident management, disaster recovery, change control, vendor management, and KPI oversight.
1mo
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Legal Support Manager
Atlanta or Baltimore or New York City or Washington or Philadelphia or Miami or Boston
$113k-$172k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years executive legal support experience with 2+ years supervisory responsibility, strong communication, organizational and computer skills, ability to manage multiple projects and maintain confidentiality.
2mo
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Senior Manager of Customer Support
Alabama or Arizona or Connecticut or Florida or Georgia or Hawaii or Iowa or Illinois or Indiana or Kentucky or Louisiana or Maryland or Massachusetts or Michigan or Minnesota or Missouri or Montana or North Carolina or Nebraska or New Hampshire or New Jersey or Nevada or Ohio or Oregon or Pennsylvania or Rhode Island or Tennessee or Texas or Virginia or Washington or Wisconsin or Wyoming
RemoteFull Time
8+ YOE2+ MgmtBachelor’s degree, 8+ years of customer support experience, 2+ years managing teams, 5+ years leading SaaS support organizations, and experience with Salesforce, Agentforce, and JIRA.
Salesforce, Agentforce, JIRA, Claude, Electronic Health Records (EHR)
3mo
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Senior Policy & Support Specialist - Transmission
Ohio or Pennsylvania or West Virginia or Maryland or New Jersey
$103k-$146k/yr OnsiteFull Time
7+ YOEBachelor's degree in business, finance, engineering or related field; 7+ years energy market/regulatory experience; strong analytical, communication and project management skills; PJM/RTO experience preferred.
Microsoft Office, Excel, PowerPoint, Word
1mo
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Senior Program Management Support
Lexington Park, Maryland, United States
OnsiteFull Time
10+ YOEBachelor's in Business or Engineering required, 10+ years avionics systems program management and DoD-5000 experience, Final DoD Top Secret clearance, Bachelors required, Microsoft Office and Project proficiency, 30-50% travel.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project
1mo
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Senior Manager, Site & OT Support
Towson or Valley City or Charlotte
$111k-$178k/yr HybridFull Time
8+ YOE3+ MgmtUndergraduate degree with 10+ years (or graduate with 8–10 years). 3–6 years leadership, MSP/vendor management, SLA oversight, incident/change/disaster recovery coordination, strategic tooling and process improvement, strong communication and analytical skills.
1w
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Senior System Support Specialist
Sparks, Maryland, United States
$83k-$133k/yr OnsiteFull Time
7+ YOEBachelor's degree in engineering or related technical field, 7+ years of technical service or engineering experience, 3+ years of project management, Microsoft Office proficiency, statistics, healthcare IT, cybersecurity, and regulated-environment experience.
Microsoft Office, Microsoft Project, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, SAP, ServiceMax, Salesforce, Power BI
1w
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IS Services & Support Manager
Baltimore, Maryland, United States
$105k-$132k/yr OnsiteFull Time
10+ YOEBachelor’s degree in information services, computer science, business, or related field; 10 years of progressive IS management or customer support experience; supervisory, project, vendor, and technical support expertise.
Information Technology (IT), ticket management systems
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Federal Account Support Manager, (Clearance Required TS SCI with Poly) Onsite
Annapolis Junction, Maryland, United States
$93k-$214k/yr OnsiteFull Time
6+ YOEU.S. citizen with active TS/SCI and full-scope polygraph; 6+ years supporting enterprise infrastructure or service delivery; expertise in mission-critical support, escalation management, and customer-facing delivery; ITIL or Mission Critical certification preferred.
HPE
1w
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IS Services & Support Manager
Baltimore, Maryland, United States
$105k-$132k/yr OnsiteFull Time
10+ YOEBachelor's degree or equivalent experience, 10+ years in information services management or customer support, supervisory experience, project and change management, vendor management, troubleshooting, and continuous improvement skills.
3w
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Desktop Support Technician, Senior
Rockville, Maryland, United States
$58k-$66k/yr OnsiteFull Time
5+ YOEFive years of end-user IT support experience with Windows, macOS, hardware, VPN, endpoint management, Active Directory, security compliance, vulnerability remediation, documentation, and remote support.
Microsoft Windows, Apple macOS, Apple iOS, VPN, ServiceNow, Remedy, Cherwell, Active Directory, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, NIH Box, Cisco WebEx, Microsoft Office 365, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft OneNote, Skype, Zoom, Bomgar, Microsoft Remote Desktop Services, Jamf Pro
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Federal Account Support Manager, (Clearance Required TS SCI with Poly) Onsite
Annapolis Junction, Maryland, United States
$93k-$214k/yr OnsiteFull Time
6+ YOEU.S. citizenship and active TS/SCI with poly required. Bachelor’s preferred (or associate +6+ years). Experience in customer-facing service delivery, technical account management, mission-critical support, ITIL and project management required; familiarity with HPE products preferred.
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Manager, IT Support Services
Dulles or Laurel or Philadelphia or Whitehall or Austin or Houston or Carrollton or Fort Worth or Corpus Christi or San Antonio or Los Angeles or Garden Grove or San Diego or San Francisco or Sacramento or Phoenix or Las Vegas or Saratoga Springs or Vancouver or Kennewick or Redmond
$91k-$157k/yr HybridFull Time
7+ YOE3+ MgmtBachelor’s degree or equivalent experience, 7+ years in IT support, 3+ years leading service desk teams, ITSM and queue management expertise, analytical and customer-service skills; ITIL preferred.
Microsoft 365, Windows, macOS, ITSM, AI
3w
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Program Support Services Team Manager
Baltimore, Maryland, United States
$155k-$180k/yr HybridFull Time
10+ YOE10+ MgmtBachelor's degree plus 10+ years of technical/operational/leadership experience or equivalent; experience in customer success, stakeholder engagement, and project/program/portfolio management; PMP and ITIL preferred.
IT Service Management (ITSM), ITIL
2w
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Senior Project Manager
Bethesda or Washington
$87k-$182k/yr HybridFull Time
10+ YOEBachelor's degree in naval architecture, engineering, or related field; 10+ years supporting naval programs; engineering expertise; and proficiency with collaboration and project management tools.
Confluence, Atlassian, Jira, Microsoft Teams, Microsoft SharePoint, Microsoft PowerPoint
1mo
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Federal Account Support Manager, (Clearance Required; TS SCI with Poly) Onsite
Annapolis Junction, Maryland, United States
$93k-$214k/yr OnsiteFull Time
6+ YOEUS citizen with active TS/SCI and full-scope polygraph required; 6+ years related experience preferred; experience in service delivery/TAM/CE roles, mission-critical/ITIL certifications, HPE product/support knowledge, project management and executive communication skills.
2mo
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Project Manager – Senior
Lexington Park, Maryland, United States
OnsiteFull Time
8+ YOE4+ MgmtMaster's degree (or equivalent), active TS/SCI clearance, 8+ years managing technical programs with 4+ years supporting military C6ISR and 4+ years leadership; strong PM, DoD, schedule/budget/risk management skills.
2mo
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Senior Proposal Manager
White Oak, Maryland, United States
HybridFull Time
10+ YOE6+ Mgmt10+ years relevant experience with 6+ years managing federal programs; PMP preferred; expertise in NARA/ERM, FOIA/Privacy Act, litigation support/eDiscovery, accessibility/Section 508, metadata/data quality, portfolio management, and client-facing consulting.
Relativity, Everlaw, Reveal, Logikcull, Nuix, Concordance, Clearwell, Microsoft Purview eDiscovery, FOIAXpress, GovQA, Granicus, NextRequest, ArkCase, Axon/Evidence.com, Adobe, Microsoft SharePoint, Microsoft 365, Microsoft Power Platform
4d
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Product Support Manager, IPS
Hanover, Maryland, United States
$87k-$131k/yr HybridFull Time
5+ YOE5+ MgmtBachelor's degree in a technical discipline, 5–10 years of engineering or integrated product support experience, and 5+ years leading multidisciplinary teams. Requires technical writing, analysis, government contract knowledge, and Secret clearance eligibility.
Systems Engineering Management Plans (SEMP), Configuration Management Plans (CMP), Integrated Logistics Support Plans (ILSPs), Integrated Logistics Support Management Plans (ILSMP), Product Support Analysis, Failure Modes, Effects, and Criticality Analyses (FMECA), Reliability, Maintainability, and Availability (RM&A), System Training Plans, Diminishing Manufacturing Sources and Material Shortages (DMSMS), Lowest Replaceable Unit (LRU), FAR, DFAR
2w
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NIH Program Manager/Senior Advisor (6023)
Bethesda, Maryland, United States
$70k-$150k/yr OnsiteFull Time
Master’s degree or 15 years of relevant federal acquisition experience, NIH or HHS acquisition support experience, contract vehicle and enterprise acquisition expertise, and senior executive advisory experience.
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