689 senior support manager jobs at 387 companies in Middleton, MA
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Senior Manager, Product & Data Support
Framingham, Massachusetts, United States
$150k-$224k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years in product support/knowledge management; experience building/rebuilding a support function; strong leadership and cross-functional collaboration.
Jira Service Management, Knowledge management systems, SaaS platforms, Data analytics tools
1mo
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
2mo
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Senior Contracting Support Manager
Bedford, Massachusetts, United States
$120k-$130k/yr OnsiteFull Time
10+ YOEU.S. citizen with active Top Secret clearance, 10+ years DoD experience, acquisition/contracting expertise, Bachelor's or Master's preferred, strong problem-solving and analytical skills.
1mo
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Legal Support Manager
Atlanta or Baltimore or New York City or Washington or Philadelphia or Miami or Boston
$113k-$172k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years executive legal support experience with 2+ years supervisory responsibility, strong communication, organizational and computer skills, ability to manage multiple projects and maintain confidentiality.
3mo
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Senior Manager, Technical Product Support Engineering
Wilmington, Massachusetts, United States
$155k-$233k/yr OnsiteFull Time
15+ YOE5+ Mgmt15+ years in semiconductor capital equipment; leadership in technical support; strong lithography/inspection knowledge; travel 25-30%.
Lithography equipment, Inspection/metrology, Panel-level manufacturing tools, CAPEX management
1w
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Senior Manager, Operations Support
Bedford, New Hampshire, United States
OnsiteFull Time
8+ YOERequires 8+ years of life sciences or medical device technical experience in GMP environments, people management, project leadership, and strong communication and problem-solving skills. BS/MS in relevant engineering preferred.
3w
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Senior Executive Support Specialist
Portsmouth, New Hampshire, United States
$80k-$105k/yr OnsiteFull Time
4+ YOESecret clearance and a bachelor's degree plus 4 years of experience, or 6 years in a similar senior-support role. Requires Microsoft Office proficiency, organization, project management, problem-solving, and multitasking skills.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft SharePoint, Microsoft Outlook, E2 Travel Manager System, Time and Attendance Electronic System
2mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
1w
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Senior Contracting Support Manager
Bedford, Massachusetts, United States
OnsiteFull Time
U.S. citizenship, current TS/SCI clearance, DoD experience, bachelor's degree, and strong problem-solving skills required; master's degree preferred.
Special Access Program (SAP)
1mo
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Administrative Support Specialist, Senior
Hanscom Air Force Base, Massachusetts, United States
$70k-$80k/yr OnsiteFull Time
12+ YOEU.S. citizen with Bachelor's and 12 years related experience (5 in DoD); Secret clearance required; proficiency with Microsoft Office and DTS; strong communication, organization, and records management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Defense Travel System (DTS), SharePoint, Zoom, WebEx
2w
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Manager - Platform Support
Boston, Massachusetts, United States
HybridFull Time
6+ YOE4+ MgmtRequires 6–8+ years in production support, service delivery, or platform operations; 4+ years of leadership; a bachelor's degree; IT operations expertise; and investment workflow experience.
ITSM, Charles River Investment Management Solution (CR-IMS), BNY Eagle, Heliograph Message Broker, Control-M, AutoSys, Tidal, ActiveBatch, HCL Workload Automation/Maestro, ServiceNow, Jira Service Management, Helix, Splunk, AppDynamics, Tableau, Microsoft Power BI, Microsoft Excel, Wellhub, EHR
4d
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Sr Business Support Manager
Johnston or Short Hills or Westwood or Conshohocken or Southfield
$127k-$184k/yr OnsiteFull Time
4+ YOERequires a diploma or equivalent, 4+ years supporting infrastructure, facilities, property, or real estate operations, and experience with budgeting, project management, stakeholder coordination, vendors, and cross-functional corporate operations.
2w
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Executive Support Senior Program Manager, Tech Advisor
Boston or San Francisco or Seattle or New York City or Washington or United States
$245k-$305k/yr HybridFull Time
10+ YOERequires hands-on physical security technology and program management experience, vendor lifecycle management, technical writing, judgment under ambiguity, and a relevant bachelor's degree or equivalent experience.
cameras, alarms, access control, sensor networks, home networks
2w
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Senior Product Manager
Hartford or Boston or Stamford or New York City or Philadelphia
$132k-$257k/yr OnsiteFull Time
Bachelor’s degree and extensive commercial property and casualty experience with product development, underwriting support, or pricing exposure; strong communication, analytical, risk management, and regulatory skills.
Leading technology
1mo
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Senior Program Manager
Hanscom Air Force Base, Massachusetts, United States
OnsiteFull Time
Must be U.S. citizen; provide acquisition and program management support across the acquisition lifecycle for Air Force programs.
1w
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Materials Management Technical Support, Senior Manager
Boston, Massachusetts, United States
$129k-$193k/yr OnsiteFull Time
6+ YOE3+ MgmtBS or MS in supply chain or related discipline; 6 years of site-based materials management experience in cell and gene therapy, biopharmaceutical, or pharmaceutical manufacturing; 3 years of leadership experience.
ERP, MRP, WMS, Kanban
1mo
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AV Support Manager
Boston, Massachusetts, United States
OnsiteFull Time
5+ YOE5+ years post-secondary education or relevant work experience, supervisory experience, technical AV/multimedia expertise, project management skills, CTS certification.
1mo
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Senior Program Manager
Bedford, Massachusetts, United States
$160k-$188k/yr OnsiteFull Time
8+ YOEUS citizen with Top Secret clearance, 8+ years related experience (5+ in DoD preferred), knowledge of DoDI 5000 series, acquisition program management, risk/cost/schedule management, and source selection support.
Microsoft Office Suite
2d
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Support Delivery Manager
United States or Cambridge
$105k-$190k/yr RemoteFull Time
8+ YOERequires 8 years of relevant experience, technical account management or customer success experience, data analysis, networking and cloud security knowledge, and strong customer communication skills.
DNS, HTTP, TCP/IP, LinkedIn Learning
3d
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Manager, Customer Support Engineering
San Francisco or Cambridge
OnsiteFull Time
6+ YOE2+ MgmtRequires 6+ years in customer-facing technical support or solutions engineering and 2+ years managing people, with experience in systems, reporting, logs, debuggers, firmware, Linux applications, and cloud services.
Linux
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