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97 senior technical support engineer jobs at 78 companies in New York City, NY

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Senior Technical Support Engineer
Sydney or Hong Kong or London or New York City or Zurich or Budapest
OnsiteFull Time
Digital Asset
Digital Asset: Provides blockchain-based distributed ledger technology for financial markets.
Security research or information security engineering experience, knowledge of distributed systems, blockchains, security protocols or cryptography, production software engineering, technical communication, and a master's or PhD in computer science or equivalent experience.
Canton Network, Daml
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Technical Support Engineer
Santa Ana or Plano or Boca Raton or Jersey City or United States
$41-$67/hr OnsiteFull Time
Collectors
Collectors: Providing authentication and grading services for high-value collectibles.
5+ YOERequires 5+ years in technical support engineering, SRE, or Tier 3 escalation; identity provider, networking, SQL, scripting, and ticketing-system experience; U.S. work authorization.
Descope, Okta, Datadog, Splunk, SQL, NetSuite, Navision, Zendesk, Jira, ServiceNow
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3w
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Senior Technical Support Engineer
United States or Chicago or New York
RemoteFull Time
Zero Hash
Zero Hash: Infrastructure platform for crypto, stablecoins, and tokenized assets.
5+ YOE5+ years technical client-facing or backend experience; deep API, SQL, and polyglot coding skills (Python, Javascript/Typescript, Golang); observability, incident management, and strong communication skills.
REST APIs, SDKs, websockets, webhooks, SQL, Python, Javascript/Typescript, Golang, LLM APIs, Docker, Kubernetes, AWS, GCP, FIX
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Senior Technical Support Engineer
New York, New York, United States
$105k-$125k/yr HybridFull Time
Alloy
Alloy: Identity and fraud decisioning platform for financial institutions.
3+ YOE3+ years technical support experience in B2B SaaS, strong troubleshooting with APIs/logs, on-call experience, communication skills, mentoring ability, and cross-functional collaboration.
Zendesk, Looker, Postman, Python, Bash
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Technical Support Engineer, Axon 911
New York, New York, United States
$79k-$106k/yr HybridFull Time
Axon
AxonNASDAQ: AXON: Develops weapons and software for law enforcement and safety.
5+ YOE5+ years as Technical Support Engineer (Tier-2/3) or similar in SaaS/public safety; strong networking, VoIP, monitoring; AWS experience; cross-functional collaboration; proactive in incident management.
Datadog, Grafana, Wireshark, AWS, Azure, GCP
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2w
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Manager II, Technical Support Engineer
New York City or Chicago
$146k-$300k/yr HybridFull Time
Pinterest
PinterestNYSE: PINS: Visual discovery engine for finding inspiration and creative ideas.
5+ YOE2+ MgmtRequires 2+ years managing client-focused technical teams, 5+ years in support, solution, or partner engineering, AdTech/MarTech/eCommerce experience, scripting, SQL, data analysis, API integration, debugging, and strong communication.
Python, SQL, Presto, Spark, Tableau, Superset, Postman, Bruno, Kibana, GitHub, Sourcegraph, Airflow, MCPs
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Manager II, Technical Support Engineer
New York City or Chicago or United States
$146k-$300k/yr HybridFull Time
Pinterest
PinterestNYSE: PINS: Visual discovery engine for finding and saving ideas.
5+ YOE2+ MgmtRequires 2+ years managing client-focused technical teams, 5+ years in support, solutions, or partner engineering, Ad Tech/MarTech/eCommerce experience, scripting, SQL, data analysis, API integration, debugging, and strong communication.
Python, SQL, Presto, Spark, Tableau, Superset, Postman, Bruno, Kibana, GitHub, Sourcegraph, Airflow
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Technical Support Engineer - AI Lead
Redmond or Fargo or Las Colinas or Charlotte or San Francisco or New York City
$131k-$277k/yr HybridFull Time
Microsoft
MicrosoftNASDAQ: MSFT: Develops software, services, devices, and cloud computing solutions.
10+ YOEBachelor's degree in computer science, IT, or related field and 10+ years of technical support, consulting, or IT experience; expertise in AI/ML, governance, evaluation, and executive stakeholder management.
AI, Responsible AI, LLM, agentic, AI/ML
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3w
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Senior Technical Support Engineer - Tier 2 (East Coast)
New York, New York, United States
$100k-$115k/yr RemoteFull Time
Oomnitza
Oomnitza: Software for managing and automating enterprise IT asset lifecycles.
2+ YOE2+ years technical support/DevOps/SRE-adjacent experience supporting SaaS platforms; API troubleshooting, SQL and Jinja2 proficiency; AWS and webhook experience; strong communication and incident investigation skills.
REST API, cURL, Postman, HTTP, SQL, Jinja2, AWS, Webhooks, Jira, Zendesk
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Senior Manager, Technical Support Engineering - Cloud
Livingston or New York or Sunnyvale or San Francisco or Bellevue
$198k-$264k/yr OnsiteFull Time
CoreWeave
CoreWeaveNASDAQ: CRWV: Cloud platform providing GPU-accelerated infrastructure for AI workloads.
5+ YOE5+ Mgmt5+ years leading infrastructure or data center support, Linux administration, hardware diagnostics, GPU infrastructure familiarity, incident/escalation management, ticket systems experience, and metrics-driven ops.
Linux, Jira, Zendesk, NVIDIA A100/H100s
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2mo
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Senior Support Engineer - Americas
San Francisco or New York City or London or North America
RemoteFull Time
Validation Cloud
Validation Cloud: Provides infrastructure for blockchain node access and digital asset staking.
6+ YOE6+ years technical support experience; strong troubleshooting in distributed, cloud-native systems; experience with on-call tools and monitoring (Opsgenie, Datadog); strong written and verbal communication; customer-facing enterprise support experience.
Opsgenie, Datadog On-call, Datadog, Kubernetes, Hetzner, Equinix, OVH, AWS
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4w
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Senior Support Engineer | Remote | US
United States or California or Florida or New York or Massachusetts or Virginia or New Jersey or Texas or Ottawa
RemoteFull Time
n8n: Open-source workflow automation and AI orchestration platform.
5+ YOE5+ years technical support/customer-facing engineering experience; on-call availability; strong knowledge of workflow automation, APIs, networking concepts, JavaScript/Node.js and Docker; excellent communication and problem-solving.
JavaScript, Node.js, Docker, Kubernetes
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AI Support Engineer Lead (US)
San Francisco or New York or Paris
$240k-$350k/yr OnsiteFull Time
Dust
Dust: Platform to build and deploy custom enterprise AI agents.
Proven support-engineering leadership, strong technical aptitude with code and logs, builder-level AI fluency (agents/automations), exceptional prioritization and people development skills.
Dust, Cursor, Claude Code, n8n
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Technical Support Specialist-Chillers
Morris Plains or Buffalo
$131k-$163k/yr HybridFull Time
Solstice Advanced Materials
Solstice Advanced MaterialsNASDAQ: SOLS: Provider of specialty materials for industrial and commercial applications.
10+ YOEAssociate degree in engineering, 10+ years technical/field support experience, knowledge of refrigerant properties and chiller design, ability to travel domestically/internationally and visit commercial/industrial sites; EPA 608 preferred.
SFDC
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2mo
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Senior Technical Developer
New York City, New York, United States
$96k-$180k/yr OnsiteFull Time
Madison Square Garden Entertainment
Madison Square Garden EntertainmentNYSE: MSGE: Operates iconic entertainment venues and produces world-class live shows.
4+ YOE4+ years developing and supporting Oracle Fusion HCM Cloud (Core HR, Payroll, Time & Labor, Absence, Talent, Learning); strong experience with HCM Extracts, BI Publisher, OTBI, Fast Formulas, HDL/HSDL, REST APIs, middleware, and advanced Microsoft Excel.
Oracle Fusion HCM Cloud, HCM Extracts, BI Publisher, OTBI, Fast Formulas, HCM Data Loader (HDL), Spreadsheet Data Loader (HSDL), REST APIs, XML, JSON, Oracle Integration Cloud, MuleSoft, Applicant Tracking Systems (ATS), Microsoft Excel
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2mo
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Support Engineer
San Francisco or New York City or Seattle
$210k-$250k/yr HybridFull Time
Anthropic
Anthropic: Developing safe and reliable artificial intelligence systems.
5+ YOE5+ years in technical product support for enterprise customers; strong API and SaaS experience; hands-on with SSO/OAuth; excellent written and verbal communication; able to work in ambiguity and coordinate across teams
APIs, CLI, Bash, Python, JavaScript, SQL, OAuth, SAML
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VP, Technical Support Engineering - Agentforce and Data 360
Indianapolis or Chicago or New York City or Atlanta or Austin or San Francisco
$222k-$390k/yr HybridFull Time
Salesforce
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
15+ YOE10+ Mgmt15+ years in technical support, 10+ years in senior management with executive leadership of leaders; experience scaling mission-critical support programs; strong data, stakeholder influence, and executive communication skills.
Salesforce
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2w
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Support engineer
New York City or London
$125k-$158k/yr HybridFull Time
Writer
Writer: Platform for building and deploying enterprise generative AI agents.
5+ YOE5+ years technical support experience for enterprise B2B SaaS; deep proficiency with cloud (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana, Datadog, and RESTful API debugging; strong written communication; GenAI/LLMs experience a bonus.
Python, AWS, GCP, SDKs, SSO, SCIM, Jira, Grafana, Datadog, RESTful API, Salesforce, Slack, Zoom, LLMs, GenAI
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Integrated Logistics Support (ILS) Engineer
Pine Brook, New Jersey, United States
$125k-$175k/yr HybridFull Time
Kearfott
Kearfott: Designs and manufactures aerospace guidance and motion control systems.
5+ YOEBachelor's in engineering or related field, 5+ years ILS/logistics engineering experience, knowledge of provisioning, R&M, maintenance planning, technical writing, and ability to obtain U.S. government security clearance.
GIDEP
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Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote)
Richmond or San Francisco or United States or McLean or New York
$209k-$239k/yr RemoteFull Time
Capital One
Capital OneNYSE: COF: Financial services offering credit cards, banking, and loans.
7+ YOEBachelor's degree, 7+ years technical account/customer-facing engineering experience, 5+ years with AWS (EKS, KMS, Secrets Manager), 5+ years security/networking, 3+ years IaC (Terraform, CloudFormation), 3+ years Java/Python/Go/PySpark and Snowflake/Databricks experience.
AWS, EKS, KMS, Secrets Manager, Terraform, AWS CloudFormation, Kubernetes, Prometheus, Docker, Helm, Java, Python, Go, PySpark, Snowflake, Databricks
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