553 service center manager jobs at 256 companies in Frederick, MD
2mo
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Service Center Manager
Washington, District of Columbia, United States
OnsiteFull Time
7+ YOEITIL Foundation v5+, 7+ years managing 24/7 service desk for distributed users, experience with service center communications/reporting, Secret clearance required; HDI-SCM and Tier 0 experience preferred.
ACD
2mo
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Service Center Manager
Fairfax, Virginia, United States
$150k-$199k/yr HybridFull Time
12+ YOE12+ MgmtITIL Foundation v5+, Secret clearance, 12+ years managing/maturing 24/7 service desks for dispersed users, experience with service center communications/reporting; HDI-SCM and Tier 0 modernization desired.
5d
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Service Center Manager
Arlington, Virginia, United States
$71k-$149k/yr OnsiteFull Time
7+ YOEITIL Foundation Level certification v5+, 7+ years managing 24/7/365 enterprise service desks, Tier 0-II support leadership, service delivery modernization, communications and reporting experience, and active Secret clearance.
ITIL, SLA, OLA, KPI, MTTR
5d
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Service Center Manager
Arlington, Virginia, United States
$71k-$149k/yr OnsiteFull Time
7+ YOEITIL Foundation Level Certification Version 5+, 7+ years managing and modernizing 24/7/365 service desks, experience leading Tier 0-I-II teams, strategic reporting, and active Secret clearance.
ITIL, SLA, OLA, KPI, MTTR
1mo
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Center Manager
Washington, District of Columbia, United States
$100k-$110k/yr OnsiteFull Time
1+ YOEManage day center operations, supervise transportation/recreation/clinical staff, complete documentation, facilitate IDT meetings, provide tours; bachelor's in human services preferred or 3+ years similar experience; minimum 1 year working with frail/elderly population.
electronic timekeeping, Electronic Health records, Microsoft Excel, Microsoft Outlook, Microsoft Word
3mo
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Call Center Manager
Baltimore, Maryland, United States
OnsiteFull Time
3+ YOE3+ MgmtManages a call center team; 3+ years call center and management experience; HS diploma; data analysis skills.
2mo
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Support Center (Service Desk) Manager
Arlington, Virginia, United States
OnsiteFull Time
3+ YOESecret Clearance; at least 3 years in a business or IT field; HDI certification preferred (toward HDI Support Center Director within 12 months).
ITIL v3/v4, Service Desk tooling
1d
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Call Center Customer Service Manager
New Carrollton, Maryland, United States
$75k-$90k/yr OnsiteFull Time
7+ YOE7+ MgmtBachelor's degree or equivalent experience and 7–10 years of customer service or call center leadership experience. Requires strong communication, computer, coaching, and performance management skills.
Microsoft Excel, Microsoft Outlook, Microsoft Word
1mo
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Assistant Center Manager
McLean, Virginia, United States
$39k/yr OnsiteFull Time
Manage center operations, recruit and train instructors, drive sales and enrollment, possess math proficiency to Algebra I/Geometry, bachelor’s preferred, training provided; weekend and evening availability required.
Google Suite
1d
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Contact Center Manager
Alexandria or Harrisonburg
$93k-$109k/yr HybridFull Time
5+ YOE2+ MgmtRequires 5–7 years of contact center, financial services, or customer service leadership experience, including 2+ years managing teams. Bachelor's degree preferred; financial compliance knowledge and analytical skills required.
Microsoft Office Suite, CRM, BSA, OFAC
1mo
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Automotive Assistant Service Center Manager
Sterling, Virginia, United States
$16-$20/hr OnsiteFull Time
Management experience preferred, automotive experience (6+ months preferred), reliable transportation, ability to lift up to 50 lbs, stand for extended periods, and strong interpersonal and communication skills.
1mo
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Contact Center Manager, Client Services
Rockville, Maryland, United States
$100k-$120k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years in service desk/contact center environments, 2+ years managing teams, ITIL knowledge, CCaaS and contact center technology experience, ServiceNow proficiency, ability to pass a Level 2 background investigation.
ServiceNow, ServiceNow ITSM, Genesys Cloud CX, CCaaS, ACD, IVR, AI chatbot, ITIL
2d
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Contact Center & Dispatching Manager
Sterling, Virginia, United States
OnsiteFull Time
5+ YOE5+ MgmtRequires 5+ years of leadership in dispatch, customer service, or call center management within HVAC, plumbing, or service trades; decision-making and team leadership skills. ServiceTitan experience is a plus.
ServiceTitan, Nexstar
1w
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Contact Center Operations Manager
Vienna, Virginia, United States
RemoteFull Time
2+ YOERequires active Secret clearance, 2–4 years in service desk, contact center, or customer support, strong analytics and reporting skills, and proficiency with ticketing, remote desktop, and spreadsheet systems.
ServiceNow, Salesforce, Zendesk, AWS, Microsoft Azure, Citrix, VMware, Microsoft Excel
1mo
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Call Center Manager (On-Site)
Manassas, Virginia, United States
$70k-$100k/yr OnsiteFull Time
Call center leadership with KPI and workforce management oversight, coaching, escalation management, ADP payroll experience, CRM and contact center platform familiarity, strong communication and analytical skills.
ADP, CRM
1w
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Center Manager (Colmar Manor, MD)
Colmar Manor, Maryland, United States
OnsiteFull Time
Manage center operations, quality assurance, patient care, finances, physician relations, safety, staffing, equipment, inventory, and compliance with regulatory standards.
Occupational Safety and Health Administration (OSHA), Joint Commission (JCAHO)
2w
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Service Response Center- Team Lead
Towson, Maryland, United States
$17-$18/hr OnsiteFull Time
0+ YOEPerforms Service Response Center Agent duties while acting as senior non-management team member; trains, coaches, motivates staff; open availability preferred; 0–2 years related experience; hospital experience a plus.
2d
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Service Center Supervisor
McLean or United States
$85k-$110k/yr OnsiteFull Time
3+ YOE3+ MgmtRequires 3–5 years of supervisory experience, associate degree or equivalent, customer service and computer skills, U.S. citizenship, and ability to obtain and maintain Top Secret clearance.
Automated Calling Distribution Telephone System (ACDS), Avaya Notification System, MAXIMO
2d
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Service Center Supervisor
McLean, Virginia, United States
$85k-$110k/yr OnsiteFull Time
3+ MgmtRequires 3–5 years of supervisory experience, an associate degree or equivalent, strong customer service and communication skills, U.S. citizenship, and ability to obtain and maintain a Top Secret clearance.
Automated Calling Distribution Telephone System (ACDS), Avaya Notification System, MAXIMO
1d
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Assistant Communication Center Manager
Alexandria, Virginia, United States
$63k-$75k/yr OnsiteFull Time
2+ YOE2+ MgmtAssociate degree or specialized business/trade study, or equivalent experience; 2–5 years in leadership, supervision, contact center, member service, or financial institutions; coaching and operational expertise required.
Microsoft Office
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