549 service center manager jobs at 251 companies in Springfield, VA
2mo
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Service Center Manager
Washington, District of Columbia, United States
OnsiteFull Time
7+ YOEITIL Foundation v5+, 7+ years managing 24/7 service desk for distributed users, experience with service center communications/reporting, Secret clearance required; HDI-SCM and Tier 0 experience preferred.
ACD
2mo
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Service Center Manager
Fairfax, Virginia, United States
$150k-$199k/yr HybridFull Time
12+ YOE12+ MgmtITIL Foundation v5+, Secret clearance, 12+ years managing/maturing 24/7 service desks for dispersed users, experience with service center communications/reporting; HDI-SCM and Tier 0 modernization desired.
6d
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Service Center Manager
Arlington, Virginia, United States
$71k-$149k/yr OnsiteFull Time
7+ YOEITIL Foundation Level certification v5+, 7+ years managing 24/7/365 enterprise service desks, Tier 0-II support leadership, service delivery modernization, communications and reporting experience, and active Secret clearance.
ITIL, SLA, OLA, KPI, MTTR
6d
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Service Center Manager
Arlington, Virginia, United States
$71k-$149k/yr OnsiteFull Time
7+ YOEITIL Foundation Level Certification Version 5+, 7+ years managing and modernizing 24/7/365 service desks, experience leading Tier 0-I-II teams, strategic reporting, and active Secret clearance.
ITIL, SLA, OLA, KPI, MTTR
1mo
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Center Manager
Washington, District of Columbia, United States
$100k-$110k/yr OnsiteFull Time
1+ YOEManage day center operations, supervise transportation/recreation/clinical staff, complete documentation, facilitate IDT meetings, provide tours; bachelor's in human services preferred or 3+ years similar experience; minimum 1 year working with frail/elderly population.
electronic timekeeping, Electronic Health records, Microsoft Excel, Microsoft Outlook, Microsoft Word
10h
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Automotive Assistant Service Center Manager
Woodbridge, Virginia, United States
OnsiteFull Time
Management experience preferred, six months of automotive experience preferred, reliable transportation, customer service and communication skills, and ability to lift 50 pounds and perform physical tasks.
2mo
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Support Center (Service Desk) Manager
Arlington, Virginia, United States
OnsiteFull Time
3+ YOESecret Clearance; at least 3 years in a business or IT field; HDI certification preferred (toward HDI Support Center Director within 12 months).
ITIL v3/v4, Service Desk tooling
1d
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Call Center Customer Service Manager
New Carrollton, Maryland, United States
$75k-$90k/yr OnsiteFull Time
7+ YOE7+ MgmtBachelor's degree or equivalent experience and 7–10 years of customer service or call center leadership experience. Requires strong communication, computer, coaching, and performance management skills.
Microsoft Excel, Microsoft Outlook, Microsoft Word
2d
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Contact Center Manager
Alexandria or Harrisonburg
$93k-$109k/yr HybridFull Time
5+ YOE2+ MgmtRequires 5–7 years of contact center, financial services, or customer service leadership experience, including 2+ years managing teams. Bachelor's degree preferred; financial compliance knowledge and analytical skills required.
Microsoft Office Suite, CRM, BSA, OFAC
1mo
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Contact Center Manager, Client Services
Rockville, Maryland, United States
$100k-$120k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years in service desk/contact center environments, 2+ years managing teams, ITIL knowledge, CCaaS and contact center technology experience, ServiceNow proficiency, ability to pass a Level 2 background investigation.
ServiceNow, ServiceNow ITSM, Genesys Cloud CX, CCaaS, ACD, IVR, AI chatbot, ITIL
2d
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Contact Center & Dispatching Manager
Sterling, Virginia, United States
OnsiteFull Time
5+ YOE5+ MgmtRequires 5+ years of leadership in dispatch, customer service, or call center management within HVAC, plumbing, or service trades; decision-making and team leadership skills. ServiceTitan experience is a plus.
ServiceTitan, Nexstar
1w
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Contact Center Operations Manager
Vienna, Virginia, United States
RemoteFull Time
2+ YOERequires active Secret clearance, 2–4 years in service desk, contact center, or customer support, strong analytics and reporting skills, and proficiency with ticketing, remote desktop, and spreadsheet systems.
ServiceNow, Salesforce, Zendesk, AWS, Microsoft Azure, Citrix, VMware, Microsoft Excel
1mo
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Call Center Manager (On-Site)
Manassas, Virginia, United States
$70k-$100k/yr OnsiteFull Time
Call center leadership with KPI and workforce management oversight, coaching, escalation management, ADP payroll experience, CRM and contact center platform familiarity, strong communication and analytical skills.
ADP, CRM
1w
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Center Manager (Colmar Manor, MD)
Colmar Manor, Maryland, United States
OnsiteFull Time
Manage center operations, quality assurance, patient care, finances, physician relations, safety, staffing, equipment, inventory, and compliance with regulatory standards.
Occupational Safety and Health Administration (OSHA), Joint Commission (JCAHO)
3d
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Service Center Supervisor
McLean or United States
$85k-$110k/yr OnsiteFull Time
3+ YOE3+ MgmtRequires 3–5 years of supervisory experience, associate degree or equivalent, customer service and computer skills, U.S. citizenship, and ability to obtain and maintain Top Secret clearance.
Automated Calling Distribution Telephone System (ACDS), Avaya Notification System, MAXIMO
2d
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Service Center Supervisor
McLean, Virginia, United States
$85k-$110k/yr OnsiteFull Time
3+ MgmtRequires 3–5 years of supervisory experience, an associate degree or equivalent, strong customer service and communication skills, U.S. citizenship, and ability to obtain and maintain a Top Secret clearance.
Automated Calling Distribution Telephone System (ACDS), Avaya Notification System, MAXIMO
2d
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Assistant Communication Center Manager
Alexandria, Virginia, United States
$63k-$75k/yr OnsiteFull Time
2+ YOE2+ MgmtAssociate degree or specialized business/trade study, or equivalent experience; 2–5 years in leadership, supervision, contact center, member service, or financial institutions; coaching and operational expertise required.
Microsoft Office
3w
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Service Manager
Arlington, Virginia, United States
OnsiteFull Time
3+ YOE3+ years bicycle service center experience, leadership and communication skills, ability to write work orders, train staff, manage workflow and KPIs, and attend vendor service classes.
1d
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Medical Center Manager
Arlington, Virginia, United States
$81k-$107k/yr OnsiteFull Time
Three or more years of leadership or operations management experience required. Healthcare or customer service experience preferred; bachelor's degree preferred or equivalent education and experience.
Microsoft Word, Microsoft Excel, HIPAA, PHI
1mo
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WIC - Center Manager
Greenbelt, Maryland, United States
$68k-$76k/yr OnsiteFull Time
Bachelor's degree required (nutrition/dietetics preferred); supervisory/managerial WIC or related experience; experience with computer recordkeeping (WOW, eWIC, spreadsheets); strong oral and written communication and ability to work with multicultural low-income populations.
WOW system, eWIC
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