CIE (Community Information Exchange) Coordination Center Manager
St. Louis, Missouri, United States
$48k/yrHybridFull Time
United Way of Greater St. Louis: Mobilizes resources to support community health and stability.
10+ YOE10+ MgmtBachelor's degree required; minimum 10 years leadership in human services or call center management (or 5 years in 211); experience with 24/7 operations, data analysis, quality assurance, strategic planning, partnership development, and staff leadership.
Inform USA (AIRS), Community Information Exchange (CIE)
MaximusNYSE: MMS: Provides government health and human services program administration.
5+ YOE2+ MgmtBachelor's degree and 5+ years relevant experience (or equivalent); 2+ years call center management; experience with telephony systems, CRM, and Medicaid enrollment processes; onsite in St. Louis.
Customer Relationship Management (CRM), large-scale telephony system
Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yrHybridFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Temple Ventures: Operates Mathnasium centers providing personalized math instruction for children.
Manage center operations, recruit/train instructors, drive local sales and enrollment, ensure instructional quality; Bachelor’s degree preferred, math proficiency to Algebra I/Geometry, strong communication and organization.
Principia: Operates a private school and college for Christian Scientists.
Master’s degree; knowledge of writing pedagogy; experience with college-level Writing Center operations; supervisory experience; commitment to student-centered learning.
U-HaulNYSE: UHAL: Provides moving truck rentals and self-storage units to consumers.
High school diploma or equivalent, driver's license with a clean record, leadership and customer service experience, shift flexibility, and ability to move at least 50 pounds.
U-Haul University, U-Haul Equipment Inspection and Verification, U-Haul University®
Mercy: Integrated health care system providing hospital and clinical services.
5+ YOE3+ MgmtRequires a nursing license, 5 years of RN perioperative experience, and 3 years of nursing leadership experience. BSN preferred, with communication, budgeting, team direction, conflict resolution, and program development skills.
Mercy: Operates hospitals and clinics in the Midwestern United States.
5+ YOE3+ MgmtNursing license required, 5 years of RN perioperative experience, and 3 years of nursing leadership experience. BSN preferred; requires communication, budgeting, presentation, conflict resolution, and operational leadership skills.
WalmartNYSE: WMT: Operates a chain of hypermarkets, discount stores, and grocery stores.
Requires high school diploma or equivalent and eligibility to work as an optician or apprentice optician. Qualifying paths include college, retail and supervisory, or general and optical experience.
Google GECX Contact Center as a Service Specialist
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$59k-$196k/yrHybridFull Time
AccentureNYSE: ACN: Global professional services firm providing consulting and technology solutions.
3+ YOERequires 3+ years in Conversational AI, CCaaS, or cloud contact centers; 3+ years with Agile and Waterfall SDLC; bachelor's degree or equivalent experience; GECX implementation experience preferred.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
Learning Care Group: Providing early childhood education and childcare services through multiple brands.
1+ YOE1+ MgmtMust be 21+, high school diploma required; CDA, associate or bachelor’s in Early Childhood Education preferred; 1-2 years supervisory experience; must meet state education/licensing requirements.
Bank of Washington: Community bank providing personal and business financial services.
High school degree; prior customer support experience; strong telephone, verbal and written communication; multitasking; time management; proficient with phone systems.
CNB St. Louis Bank: Community bank offering personal and business financial services.
High school degree; previous experience in customer support; excellent telephone skills; strong oral and written communication; ability to multi-task, set priorities, and manage time; able to work phone system efficiently.
Warrenton Oil Group: Operates a network of fuel stations and convenience stores.
Manage deli operations, support deli manager, supervise attendants, operate register, maintain clean and stocked displays; customer-service focused role with food prep and cash handling.
St. Louis Community College: Public community college offering associate degrees and continuing education.
2+ YOE2+ MgmtAssociate degree, 2+ years supervisor/facilities experience, CPR/AED/First Aid certification (or obtain within 30 days), experience with fitness equipment, ability to lift 45lbs.
Acosta Group: Provides retail sales and marketing services for consumer brands.
High school diploma or equivalent, strong English reading and writing, office or call center experience, customer service and problem-solving skills, teamwork, time management, critical thinking, and Microsoft Office exposure.
Microsoft Office Suite, Premium's online tracking system
Lindenwood University: Private university providing undergraduate and graduate degree programs
1+ MgmtCurrently enrolled Lindenwood student in good academic/financial standing with 1 year supervisory experience; ability to lift 45 lbs, perform basic cleaning, supervise events, and provide excellent customer service.
The Salvation Army: International charity providing social services and disaster relief.
3+ YOEBachelor's in human services (or equivalent experience), 3+ years related experience, HMIS proficiency, strong communication and leadership, reliable transportation and valid driver\u0002s license, ability to work with vulnerable populations.
Guardian Angel Settlement Association: Provides social services and early childhood education to St. Louis.
5+ YOE2+ MgmtBachelor’s in Early Childhood Education; 5+ years early childhood experience; 2+ years supervisory experience; licensed driver; reliable transportation; knowledge of Head Start standards; strong leadership and communication.