25 service desk analyst jobs at 16 companies in Cold Spring, NY
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Service Desk Analyst
New York City, New York, United States
$76k-$106k/yr OnsiteFull Time
1+ YOEHigh school diploma required; bachelor's preferred. Requires 1+ year Microsoft-environment service desk experience, Windows 11 and Microsoft Office knowledge, troubleshooting, networking, communication, and customer service skills.
Microsoft Office, Adobe, Windows 11, Microsoft 365, Adobe Creative Cloud, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft System Center Configuration Manager (SCCM), Microsoft Teams, Remote Desktop Protocol (RDP)
4w
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Senior Analyst, Service Desk Operations
New York, New York, United States
$68k-$74k/yr OnsiteFull Time
Advanced analyst-level experience supporting service desk operations, strong writing and communication, ability to analyze data, document stakeholder interactions, develop resources and deliver training.
JIRA, PASSPort, HHS Accelerator
2mo
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Senior EITS Service Desk Analyst
Manhattan, New York, United States
HybridFull Time
1+ YOEProvides Level 1-3 service desk support; requires 1+ years experience (or 2+ with bachelor's), familiarity with ServiceNow and remote desktop tools (Bomgar), ITIL knowledge, network/hardware/software troubleshooting, and healthcare IT experience.
ServiceNow, Bomgar
3w
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Service Desk Analyst
New York City, New York, United States
$33-$42/hr HybridFull Time
2+ YOE2+ years IT experience, knowledge of Microsoft Windows, Microsoft Office, Active Directory, VMWare vSphere; strong communication and problem‑solving skills; ability to manage multiple issues and escalate appropriately.
Microsoft Windows 7/10/11, Microsoft Office, VMWare vSphere, Active Directory
1mo
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Analyst, Enterprise Service Desk
Atlanta or Charlotte or Columbus or Fort Lauderdale or Newark or Orlando or Phoenix
OnsiteFull Time
2+ YOEAssociate degree in technology required, 2+ years working with Microsoft environments, knowledge of VMware/Citrix/VPN/Terminal Services, Network+ and Security+ preferred.
VMware, Citrix, VPN, Terminal Services, Microsoft Office Suite, Windows
2w
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Junior Service Desk Analyst
Norwalk, Connecticut, United States
$34k-$58k/yr OnsiteFull Time
1+ YOE1–3 years IT or technical support experience; strong customer service, communication, analytical and problem-solving skills; basic PC hardware/software knowledge; eagerness to learn.
ServiceNow, Cherwell, Claude, ChatGPT, Gemini, Microsoft Power Automate, UiPath, Nexthink
2mo
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Senior Analyst, Service Desk
Jersey City or New York City or Los Angeles
$100k-$120k/yr OnsiteFull Time, Temporary
10+ YOEBachelor's degree, 10+ years helpdesk experience, strong troubleshooting, familiarity with ITSM and ITIL, leadership and communication skills, ability to analyze metrics and improve support processes.
ITSM, ITIL
4w
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Level one Service Desk Analyst - Safari
Cedar Knolls, New Jersey, United States
OnsiteFull Time
0+ YOE0–3 years IT support experience; proficiency with Windows, Microsoft 365, basic networking, ticketing/PSA and remote tools; strong customer service, communication, troubleshooting, and documentation skills.
Windows, macOS, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, VPN, Wi-Fi, DNS, DHCP, TCP/IP, VLANs, Active Directory, Autotask, ConnectWise, Datto, Kaseya, Ninja, Azure, RMM
1mo
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Help Desk Analyst
New York or United States
$65k-$85k/yr OnsiteFull Time
2+ YOE2+ years help desk/end-user support experience; bachelor's preferred. Experience with legal applications (iManage, NetDocuments, Intapp, Relativity) and ITSM platforms (ServiceNow, Remedy). Proficient with Windows 11, macOS, Active Directory, Microsoft 365, SCCM, Citrix, VPN, remote support tools, and mobile device management. Strong troubleshootin...
iManage WorkSite, NetDocuments, Intapp, DTE Axiom, Westlaw Drafting Assistant, Workshare Compare, Relativity, LegalKEY, ServiceNow, Remedy, BMC Service Desk, SupportWorks, Windows 11, macOS, Active Directory, Microsoft 365, SCCM, Bomgar, Citrix, VPN, RSA SecurID, AirWatch, MobileIron, Cisco IP telephony
3w
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Analyst, Service Desk Technician
New York, New York, United States
$74k-$93k/yr HybridFull Time
2+ YOEBachelor's in Information Systems or equivalent, 2+ years IT support experience, knowledge of Microsoft AD/Exchange/Office 365/Teams, Windows and mobile OS, ServiceNow experience, able to lift 50 lbs and travel minimally.
ServiceNow, Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, Microsoft Teams, Microsoft Windows Server, Windows 7, Windows 8, Windows 10, Windows 11, iOS, Android, Microsoft Office, BitLocker, VPN
1mo
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Service Desk Analyst (1 PM - 8 PM)
New York, New York, United States
$85k-$90k/yr OnsiteFull Time
Bachelor's degree; user support experience preferred; strong Microsoft Office and iManage knowledge; PC and mobile device hardware support; excellent communication, documentation, analytical and problem-solving skills; ability to lift up to 30 lbs.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Exchange, iManage, iOS, Android, BlackBerry
2w
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Help Desk Analyst
Woodbury, New York, United States
OnsiteFull Time
3+ YOE3+ years customer service or technical experience, high school plus IT certificate or equivalent, familiarity with Microsoft Office suite, Solar Winds, Jabber, VoIP, ability to travel ~10%, strong communication and problem-solving skills.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Access, Solar Winds, Jabber, VoIP, Multiview, ERP/Energy, LMS, HRIS
1w
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Insured Solutions Sales Desk Analyst
New York City, New York, United States
$70k-$115k/yr OnsiteFull Time
Bachelor’s degree, strong communication and organizational skills, U.S. work authorization, SIE at hire, and Series 7 and Series 66 within 90 days; financial services experience preferred.
CRM
2mo
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IT Analyst for Service Desk
New York City, New York, United States
$25-$29/hr OnsiteFull Time
1+ YOEFront-line IT support, ticketing, Windows/macOS basics, customer service, knowledge base usage.
TeamDynamix, Windows, macOS, VPN, Gmail, Microsoft Office
2w
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Technology Support Services Project Analyst, Imaging Solutions
New York City, New York, United States
$90k-$100k/yr HybridFull Time
3+ YOEHigh school diploma, minimum 3 years IT support/help desk experience, knowledge of imaging solutions and basic SQL, familiarity with Windows/macOS/Cisco, scripting with CMD/PowerShell/Terminal, strong communication and analytical skills.
HP Web Jetadmin, HP Security Manager, HP AC, Canon ImageWare, SQL Reporting Services, CMD, PowerShell, Terminal, Cisco, Windows, macOS, SQL
1mo
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Global Advisory Business Application Support Analyst, NY
New York, New York, United States
$70k-$85k/yr OnsiteFull Time
1+ YOE1–3 years application or service‑desk support experience, CRM/ITSM experience (ServiceNow preferred), bachelor’s in IT/CS, strong communication, data quality and documentation skills.
DealCloud, Microsoft Dynamics, Salesforce, ServiceNow, Excel, Power BI, Visio, Microsoft 365, Azure, AWS, Rogo.ai
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