459 service desk analyst jobs at 211 companies in United States
1mo
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Service Desk Analyst
United States
OnsiteFull Time
Providing service desk support to clients and internal teams within a managed-services and cybersecurity environment.
2w
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Service Desk Analyst
United States
RemoteFull Time
1+ YOERequires 1–3 years in help desk, service desk, or IT; troubleshooting Outlook/O365 and Office applications; basic PC, operating system, network, and hardware knowledge; strong communication, analytical, and problem-solving skills.
Microsoft Teams, Microsoft Outlook, Microsoft 365, Microsoft Office, ITSM, Knowledge Base, MFA
3w
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Service Desk Analyst
Tampa, Florida, United States
OnsiteFull Time
High school diploma required; related service desk support and troubleshooting experience, customer service knowledge, communication skills, and ability to learn university software and new technologies.
Active Directory, Microsoft 365, Azure, Exchange, Intune, BitLocker, LAPS, Microsoft Office, Workday, PC, Mac
2w
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Service Desk Analyst
Quincy, Massachusetts, United States
$77k-$102k/yr OnsiteFull Time
3+ YOERequires 3+ years in a service desk role, hardware and ticketing experience, strong communication and customer service skills, weekly on-call participation, travel availability, and eligibility for a U.S. Secret clearance.
Windows, Linux, Apple, Jira Service Management, Microsoft Office, Adobe, Lucid, Matlab, AWS Virtual Workspaces, MDM
1w
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Service Desk Analyst
Chadds Ford, Pennsylvania, United States
OnsiteFull Time
Experience in service desk or technical support; knowledge of Windows, Microsoft 365, identity, networking, VPNs, cloud operations, security, troubleshooting, documentation, and customer communication.
Windows 11 Professional, Windows Server 2019/2022, ManageEngine Endpoint Central, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft OneDrive, Microsoft SharePoint, Microsoft Office, Active Directory, Microsoft Entra ID, DNS, DHCP, TCP/IP, Cisco Meraki, Cisco AnyConnect VPN, Microsoft Azure, PowerShell
1w
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Service Desk Analyst
New York City, New York, United States
$76k-$106k/yr OnsiteFull Time
1+ YOEHigh school diploma required; bachelor's preferred. Requires 1+ year Microsoft-environment service desk experience, Windows 11 and Microsoft Office knowledge, troubleshooting, networking, communication, and customer service skills.
Microsoft Office, Adobe, Windows 11, Microsoft 365, Adobe Creative Cloud, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft System Center Configuration Manager (SCCM), Microsoft Teams, Remote Desktop Protocol (RDP)
3w
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Service Desk Analyst
Arlington, Virginia, United States
$30-$35/hr HybridPart Time
3+ YOERequires 3+ years of professional IT experience, service desk or desktop support experience, Windows, Microsoft 365, and directory administration knowledge, plus experience building an agent or automation.
Microsoft Copilot Studio, Power Automate, Windows, Microsoft 365, Active Directory, Entra ID, VPN, Freshservice, PowerShell, Python, Azure AI services, REST APIs, JSON, CompTIA A+, Microsoft 365 Fundamentals, Power Platform Fundamentals
1w
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Service Desk Analyst
Wayne, Pennsylvania, United States
$60k-$70k/yr HybridFull Time
0+ YOEHigh school diploma or GED and 0–1 years of IT support, customer service, help desk, or technical support experience; equivalent education, internships, lab work, or hands-on training accepted.
Microsoft Windows, macOS, ManageEngine, Jira, Freshservice, ITIL, VPN, VoIP
1w
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Service Desk Analyst
Charlotte, North Carolina, United States
OnsiteFull Time
5+ YOEBachelor's degree in IT, Computer Science, or related field preferred; 5+ years in service desk or IT support; experience with Microsoft 365, Azure, Microsoft Teams Rooms, asset management, documentation, and troubleshooting.
Microsoft 365, Microsoft Azure, Microsoft Windows 11, macOS, iOS, Microsoft Teams Rooms
3w
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Service Desk Analyst
Cohoes, New York, United States
$22/hr OnsiteFull Time
2+ YOERequires at least 2 years of help desk experience, Windows and Microsoft Office proficiency, strong communication and problem-solving skills; Excel, NetSuite, ERP, SQL, and Oracle experience preferred or beneficial.
Microsoft Excel, Windows, Microsoft Office, NetSuite, SQL, Oracle, PivotTables, VLOOKUP
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Service Desk Analyst
Tampa, Florida, United States
$38-$55/hr HybridFull Time
5+ YOE5+ years high-volume help desk experience, bachelor's in computer science or equivalent, strong troubleshooting, customer service, and communication skills, knowledge of Windows, networking, VPN, and IT security best practices.
Service Now, Microsoft Office/O365, Microsoft Teams, Microsoft Outlook, Microsoft OneDrive, Microsoft SharePoint, Entra, Intune, MFA, Active Directory, Citrix Virtual Desktop, Citrix Director, Citrix Workspace, Microsoft Virtual Desktop
3w
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Service Desk Analyst
United States
$21-$36/hr OnsiteFull Time
1+ YOE1-3 years service desk/IT support experience, high school diploma or GED, knowledge of Microsoft Windows/Office, Active Directory, Exchange, Citrix, ServiceNow/Remedy, mobile OS, and enterprise support; strong customer service and communication skills.
Microsoft Windows, Microsoft Office, Microsoft Windows 10, MAC OS, iOS, Android, Citrix Systems, Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, Service Now, Remedy, Dell, Apple, HP, Ricoh, Oracle PeopleSoft, Workday, Electronic Health Record (EHR)
2w
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Service Desk Analyst
Wallingford, Connecticut, United States
OnsiteFull Time
Entry-level IT support role requiring Mac skills, Windows knowledge, customer service, organizational abilities, networking and client-server fundamentals; no prior help desk experience required and full training provided.
Microsoft Office, Mac, Windows, iPad, Electronic Medical Records (EMR)
1w
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Service Desk Analyst
Arlington, Virginia, United States
$70k-$73k/yr HybridFull Time
3+ YOERequires high school diploma, active IAT Level II certification, 3+ years of service desk experience, U.S. citizenship, DoD Secret clearance, and ability to obtain Top Secret/SCI clearance.
ServiceNow, Microsoft Office, Microsoft Internet Explorer, Microsoft SharePoint, Java, Adobe Acrobat
6d
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Service Desk Analyst
Colorado Springs, Colorado, United States
OnsiteFull Time
2+ YOERequires Secret clearance, IAT II (Security+) certification, service desk or technical support experience, and troubleshooting skills. Requires a bachelor's degree or equivalent experience, or high school diploma with 6 years' experience.
ITIL, incident tracking systems, self-help tools, service desk software
1w
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Service Desk Analyst
Washington, District of Columbia, United States
$29-$34/hr OnsiteFull Time
High school diploma/GED and 1+ year IT service desk experience required. Requires ITSM experience, ServiceNow preferred, Windows and Microsoft 365 knowledge, customer support skills, and ability to obtain Public Trust clearance.
ServiceNow, Microsoft Windows, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft SharePoint, Active Directory, Azure Active Directory, Microsoft SCCM, Intune, ITIL, TCP/IP, DNS, DHCP, VPN
2mo
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Service Desk Analyst
Arlington, Virginia, United States
OnsiteFull Time
Service desk/IT support experience; strong analytical, troubleshooting, and customer service skills; account administration in Active Directory; familiarity with ServiceNow, Microsoft Office (including Excel and CoPilot), Cisco VPN, zScaler; ability to document procedures and create user guides; participate in on-call rotation.
Active Directory, ServiceNow, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft CoPilot, Cisco VPN, zScaler
1w
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Service Desk Analyst
Conover, North Carolina, United States
OnsiteFull Time
3+ YOERequires 3–6 years of service or help desk experience, PC hardware/software knowledge, Windows 10, MS Office, Citrix, ITIL processes, and A+ and Net+ certifications. Requires a bachelor's degree or associate degree plus experience.
Active Directory, Microsoft Azure Active Directory, Microsoft Windows 10, Microsoft Office, Citrix, Mac OS, iOS, ITIL
1mo
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Service Desk Analyst
Latham, New York, United States
$21-$34/hr OnsiteFull Time
2+ YOEAssociate or Bachelor's in computer science, 2+ years help desk experience, Windows and Office/O365 proficiency, strong writing/communication, documentation skills, HIPAA knowledge, overtime and on-call availability.
Microsoft Windows Operating Systems (95 to 10), Microsoft Office, O365
3d
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Lead Service Desk Analyst
Atlanta, Georgia, United States
OnsiteFull Time
3+ YOERequires 3+ years in a service or help desk environment, an associate's or bachelor's degree in a related field, troubleshooting expertise, customer service skills, and strong communication. ITIL certification preferred.
Windows, Microsoft Office Suite, macOS, ITIL
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