5 service desk analyst jobs at 5 companies in Everett, MA
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Service Desk Analyst
Quincy, Massachusetts, United States
$77k-$102k/yr OnsiteFull Time
3+ YOERequires 3+ years in a service desk role, hardware and ticketing experience, strong communication and customer service skills, weekly on-call participation, travel availability, and eligibility for a U.S. Secret clearance.
Windows, Linux, Apple, Jira Service Management, Microsoft Office, Adobe, Lucid, Matlab, AWS Virtual Workspaces, MDM
1mo
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Service Desk Analyst
Boston, Massachusetts, United States
$69k-$97k/yr OnsiteFull Time
1+ YOEHigh school diploma required (BA/BS preferred), 1+ year service desk experience in a Microsoft environment, Windows 11 and Microsoft Office proficiency, knowledge of SCCM, Microsoft Teams, RDP, basic networking, able to lift up to 50 lbs and work flexible hours.
Windows 11, Microsoft 365, Microsoft Office, Adobe Creative Cloud, Microsoft System Center Configuration Manager (SCCM), Microsoft Teams, Remote Desktop Protocol (RDP), Active Directory, Entra ID, Windows Group Policies, Active Directory Organizational Units (OUs), Intune Configuration Profiles
2mo
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Service Desk Analyst
Boston, Massachusetts, United States
$21-$36/hr OnsiteFull Time
2+ YOEHigh school/GED required; 1-3 years related experience with 2+ years Service Desk/IT support in MS Windows/MS Office environments. Knowledge of Windows 10, macOS, iOS, Android, network fundamentals, Citrix, Microsoft infrastructure, Office 365, and ITSM (ServiceNow or Remedy).
Microsoft Windows 10, macOS, iOS, Android, Citrix, Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, ServiceNow, Remedy, Oracle PeopleSoft, Workday, EHR, Dell, Apple, HP, Ricoh
2w
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Service Desk Support Analyst
Norwood, Massachusetts, United States
$55k-$70k/yr OnsiteFull Time
Provide Tier 1 end-user support, device setup, account provisioning, and write knowledge articles; strong problem solving, customer service, Windows/Microsoft 365 and Apple familiarity, associate degree or equivalent, valid driver's license.
Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Excel, Word, Microsoft Copilot, Active Directory, Microsoft Entra ID, Intune, ERP, WMS, Python, PowerShell
2mo
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IT Service Desk Analyst
Boston, Massachusetts, United States
$52k-$66k/yr HybridFull Time
1+ YOE1-2 years support experience; Associates degree in MIS or equivalent experience; CompTIA or similar certs a plus; experience with OSX, Windows, Linux, Google Workspace, Slack, Okta; ITIL best practices; ability to lift ~50 lbs.
Google Workspace, Slack, Okta, OSX, Windows, Linux, ITIL