10 service desk analyst jobs at 10 companies in Mendon, MA
2w
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Service Desk Analyst
Quincy, Massachusetts, United States
$77k-$102k/yr OnsiteFull Time
3+ YOERequires 3+ years in a service desk role, hardware and ticketing experience, strong communication and customer service skills, weekly on-call participation, travel availability, and eligibility for a U.S. Secret clearance.
Windows, Linux, Apple, Jira Service Management, Microsoft Office, Adobe, Lucid, Matlab, AWS Virtual Workspaces, MDM
2mo
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Service Desk Analyst
Boston, Massachusetts, United States
$69k-$97k/yr OnsiteFull Time
1+ YOEHigh school diploma required (BA/BS preferred), 1+ year service desk experience in a Microsoft environment, Windows 11 and Microsoft Office proficiency, knowledge of SCCM, Microsoft Teams, RDP, basic networking, able to lift up to 50 lbs and work flexible hours.
Windows 11, Microsoft 365, Microsoft Office, Adobe Creative Cloud, Microsoft System Center Configuration Manager (SCCM), Microsoft Teams, Remote Desktop Protocol (RDP), Active Directory, Entra ID, Windows Group Policies, Active Directory Organizational Units (OUs), Intune Configuration Profiles
2mo
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Service Desk Analyst
Boston, Massachusetts, United States
$21-$36/hr OnsiteFull Time
2+ YOEHigh school/GED required; 1-3 years related experience with 2+ years Service Desk/IT support in MS Windows/MS Office environments. Knowledge of Windows 10, macOS, iOS, Android, network fundamentals, Citrix, Microsoft infrastructure, Office 365, and ITSM (ServiceNow or Remedy).
Microsoft Windows 10, macOS, iOS, Android, Citrix, Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, ServiceNow, Remedy, Oracle PeopleSoft, Workday, EHR, Dell, Apple, HP, Ricoh
4d
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Lead Analyst, Service Desk
Coral Gables or Miami or Atlanta or Boston or Chicago or Los Angeles or New York City or San Francisco or Hamburg or London or Luxembourg or Madrid or Milan or Paris or Bogotá or Rio de Janeiro or São Paulo or Dubai or Hong Kong
OnsiteFull Time
5+ YOE5+ years of enterprise Service Desk or IT support experience with leadership experience. Requires expertise in Windows, Microsoft 365, SCCM, Intune, servers, virtualization, networking, security, and monitoring.
Microsoft Windows 10/11, Microsoft Office 365, Microsoft 365, SCCM, Intune, Windows Server OS, VMware, Cisco, Fortinet, PRTG, LogicMonitor
5d
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IT Service Desk Analyst
Lambertville or New York City or Boston or Carmel or Chicago or United States
$65k-$75k/yr OnsiteFull Time
3+ YOERequires 3–5 years of service desk experience, IT training or equivalent experience, technical support expertise, customer service, communication, troubleshooting, prioritization, and experience with listed systems and devices.
Microsoft Copilot, Microsoft Co-Work, Apple macOS, Windows 11, iOS, Android, Microsoft Azure, Microsoft Intune, Microsoft Office 365, Box, Dropbox, Google Drive, Microsoft OneDrive, Microsoft Teams, Freshservice, ServiceNow, Microsoft MD100, Microsoft MD101, Microsoft MD102, Microsoft Azure Fundamentals AZ-900, JAMF 100, JAMF 200, JAMF 300, CompTIA A+, CompTIA N+, CompTIA S+
1mo
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Service Desk Support Analyst
Norwood, Massachusetts, United States
$55k-$70k/yr OnsiteFull Time
Provide Tier 1 end-user support, device setup, account provisioning, and write knowledge articles; strong problem solving, customer service, Windows/Microsoft 365 and Apple familiarity, associate degree or equivalent, valid driver's license.
Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Excel, Word, Microsoft Copilot, Active Directory, Microsoft Entra ID, Intune, ERP, WMS, Python, PowerShell
2mo
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IT Service Desk Analyst
Boston, Massachusetts, United States
$52k-$66k/yr HybridFull Time
1+ YOE1-2 years support experience; Associates degree in MIS or equivalent experience; CompTIA or similar certs a plus; experience with OSX, Windows, Linux, Google Workspace, Slack, Okta; ITIL best practices; ability to lift ~50 lbs.
Google Workspace, Slack, Okta, OSX, Windows, Linux, ITIL
4d
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Analyst I IT Service Desk
Boston, Massachusetts, United States
$52k-$69k/yr OnsiteFull Time
1+ YOERequires 1–2 years of end-user support experience, college-level computer technology education or equivalent, customer service skills, and experience with Windows, macOS, mobile devices, networks, and retail systems.
Microsoft Windows, macOS, Microsoft Office 365, Microsoft Teams, Active Directory, Microsoft Copilot, Dell, HP, JAMF, Meraki MDM, iPhone, iPad, iOS, POS, IP, DNS, DHCP, Cisco Meraki
1w
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Product Support Analyst
Boston, Massachusetts, United States
HybridFull Time
3+ YOEAt least 3 years of SaaS support experience, with troubleshooting, customer communication, ticketing, API investigation, and cross-functional collaboration skills. Experience with Jira Service Desk, Datadog, and GitHub.
Jira Service Desk, Datadog, Postman, GitHub
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IT Technical Support Analyst II
Woburn, Massachusetts, United States
OnsiteFull Time
Associate degree or equivalent, or 3–5 years of related experience; requires hardware, service desk, networking, operating system, database, troubleshooting, and customer support expertise.
Microsoft Windows, Microsoft Office, VEEAM, Microsoft Server