22 service desk analyst jobs at 14 companies in Triangle, VA
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Service Desk Analyst
Washington, District of Columbia, United States
$77k-$102k/yr HybridFull Time
3+ YOE3+ years service desk experience, PC and Apple hardware knowledge, ticketing system experience (Jira Service Management), excellent communication and customer service, eligible for U.S. Secret clearance, weekly on-call participation.
Jira Service Management, Windows, Linux, Microsoft Office, Adobe, Lucid, Matlab, AWS Virtual Workspaces, MDM
1w
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Service Desk Analyst
Arlington, Virginia, United States
$30-$35/hr HybridPart Time
3+ YOERequires 3+ years of professional IT experience, service desk or desktop support experience, Windows, Microsoft 365, and directory administration knowledge, plus experience building an agent or automation.
Microsoft Copilot Studio, Power Automate, Windows, Microsoft 365, Active Directory, Entra ID, VPN, Freshservice, PowerShell, Python, Azure AI services, REST APIs, JSON, CompTIA A+, Microsoft 365 Fundamentals, Power Platform Fundamentals
2mo
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Service Desk Analyst
Arlington, Virginia, United States
OnsiteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
Service desk/IT support experience; strong analytical, troubleshooting, and customer service skills; account administration in Active Directory; familiarity with ServiceNow, Microsoft Office (including Excel and CoPilot), Cisco VPN, zScaler; ability to document procedures and create user guides; participate in on-call rotation.
Active Directory, ServiceNow, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft CoPilot, Cisco VPN, zScaler
2w
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Service Desk Analyst
Vienna, Virginia, United States
OnsiteFull Time
4+ YOETop-Secret clearance preferred, 4 years relevant experience (web software development), bachelor’s degree in related field, experience in 24/7 operational environments and on-call rotation, strong communication and troubleshooting skills.
RSA, PKI
2mo
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Service Desk Systems Analyst
San Diego or Dayton or Fort Belvoir or Huntsville or California
HybridFull Time
3+ YOEAssociate degree or equivalent experience in CS/IT, 3+ years help desk/technical support, ability to obtain DOD 8140 IAT 1 certification within 6 months, working knowledge of networks, ITIL and Microsoft/Azure certs preferred.
Microsoft 365, ServiceNow ITSM, Adobe, Web browsers, Antivirus tools
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Tier I Help Desk Analyst
Alexandria, Virginia, United States
OnsiteFull Time
1+ YOEBachelor’s degree and 1+ year of hardware/application support, incident analysis, mobile device management, and customer service experience; strong written and oral communication required.
Intel, Apple, Mobile Device Management, ITIL Service Management, CRM, Ticketing, ACD Systems
1mo
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NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance
Quantico, Virginia, United States
$26-$32/hr OnsiteFull Time
5+ YOEActive Top Secret clearance, 5+ years help-desk IT support, experience with Cisco switches/routers, Security+ certification, high school diploma (AAS preferred), strong customer service and problem-solving skills.
Cisco switches and routers
1mo
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IT Operations Analyst II (Service Desk Lead)
Washington, D.C., District of Columbia, United States
OnsiteFull Time
3+ YOE3+ years IT support experience; Level 2 escalation, Microsoft 365 and Intune experience, endpoint/device and identity/access management, mentoring skills, strong communication and customer-service mindset.
Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft SharePoint, Microsoft OneDrive, Intune, Autodesk, Adobe Creative Cloud, Bluebeam
2mo
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Functional Business Analyst - Help Desk
Arlington, Virginia, United States
$52k-$121k/yr OnsiteFull Time
Provide functional support for Momentum financial system, analyze and resolve system and data issues, produce reports, perform testing, and communicate with clients; strong MS Excel and customer service skills required.
Momentum, Microsoft Excel, Microsoft Power Platform
1w
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IT Support Analyst
Arlington, Virginia, United States
$73k-$99k/yr OnsiteFull Time
1+ YOERequires an associate degree or comparable IT certifications, 1+ year of service desk experience, Microsoft Office and Microsoft 365 experience, U.S. citizenship, and ability to obtain and maintain government security clearance.
AWS, Microsoft 365, Microsoft Office, Microsoft Azure
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Analyst, Football Technology
Ashburn or Landover or Riverdale
$50k-$62k/yr OnsiteFull Time
1+ YOERequires an associate's or bachelor's degree or equivalent experience, 1–3 years of technology support, Windows/macOS/mobile and AV knowledge, service desk skills, communication, discretion, and non-traditional-hours availability.
Windows, macOS, iOS, iPadOS, Microsoft 365, Microsoft A+, Microsoft Network+
4w
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Network Operations Tier I Analyst
Springfield or Ashburn or Orlando
$51k-$82k/yr HybridFull Time
2+ YOEU.S. citizen eligible for Public Trust, experience with routing/switching, firewalls, load balancers, TCP/IP, OSI model, service desk support, and ServiceNow; CCNA preferred.
Cisco ASA, F5, Riverbed, IBM Netcool, Splunk, SolarWinds, ServiceNow, Cisco Switches, Cisco Routers, TCP/IP, OSI model
6d
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Mid-I Technical Support Analyst
Warrenton, Virginia, United States
OnsiteFull Time
3+ YOERequires a bachelor's degree in engineering, mathematics, or science, 3+ years of relevant experience, help desk and 24/7 operations support, Microsoft Office, Windows/Linux, customer service, and problem-solving skills.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, Windows, Linux, National Airspace System (NAS), Aeronautical Information Management Enterprise System (NAIMES), Microsoft Office
2d
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IAM Access Management Analyst
Fort Belvoir, Virginia, United States
$70k-$75k/yr OnsiteFull Time
2+ YOERequires 2+ years in customer service or technical support, 1+ year in help desk or IT support, and active DoD 8140 IAT Level II certification such as Security+ CE or CISSP. Top Secret clearance required.
email
3w
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Network Operations Tier I Analyst
Springfield or Ashburn or Orlando
$51k-$82k/yr HybridFull Time
0+ YOEU.S. citizen able to pass CBP Public Trust. Experience with routing/switching, firewalls, load balancers, TCP/IP/OSI Layers 1-3, service desk/phone support, ServiceNow, and NOC incident/change/problem management.
Cisco Switches, Cisco Routers, Cisco ASA, F5 Load Balancer, Riverbed, IBM Netcool, Splunk, SolarWinds, ServiceNow
1mo
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Contact Center Quality Analyst Lead
Tysons Corner, Virginia, United States
$105k-$120k/yr OnsiteFull Time
5+ YOEBachelor's degree,5+ years supporting enterprise IT/service desks,experience with RCA using Salesforce or ServiceNow,Excel proficiency,active DoD Secret clearance,strong presentation and analytical skills.
Salesforce, ServiceNow, Microsoft Excel, Microsoft Power BI, Microsoft Power Apps, Microsoft SharePoint
5d
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Cyber Incident Response Analyst - Junior
Washington, District of Columbia, United States
$84k-$88k/yr OnsiteFull Time
0+ YOERequires 0–2 years related experience, customer or service desk experience, U.S. citizenship, Top Secret/SCI clearance, Security+, ITIL, Microsoft Office, and ServiceNow, Remedy, and Amazon Connect proficiency.
Amazon Connect, ServiceNow, Remedy, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
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