17 service desk engineer jobs at 13 companies in Washington, DC
2mo
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Service Desk Engineer
Washington, District of Columbia, United States
OnsiteFull Time
8+ YOEActive Top Secret clearance, Bachelor's in IT/cybersecurity (or equivalent), 8 years IT experience (6 years engineering), experience with endpoint engineering, change control, and security governance; willing to undergo government background investigation.
Ivanti, KACE, Microsoft Intune, Group Policy Objects (GPO), JAMF, Autopilot (Windows), Apple Business Manager, VDI, macOS, Windows
4d
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Service Desk Engineer
Leesburg, Virginia, United States
$29-$38/hr HybridFull Time
2+ YOEAssociate degree or ITIL Foundation, HDI, or Desktop Support certification, plus 2 years of IT experience and demonstrated customer service and technical support experience.
ITSM
2w
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Service Desk Technician
Washington, District of Columbia, United States
OnsiteFull Time
5+ YOERequires 5–6 years of service desk or systems engineering support and leadership, technical troubleshooting, ITIL processes, ticketing systems, VIP support, and strong written and verbal communication skills.
ServiceNow, ITIL, Microsoft Exchange, Microsoft System Center Endpoint Protection, Microsoft Distributed File System (DFS), Apple, Android, Mobile Device Management (MDM), Microsoft Intune, Microsoft Active Directory (AD), Microsoft Domain Name Services (DNS), Microsoft Dynamic Host Configuration Protocol (DHCP), Virtual Private Network (VPN), WiFi, Checkpoint Full Disk Encryption, Microsoft Teams, Microsoft SharePoint, Microsoft Windows 10, Microsoft Windows 11, Adobe, Microsoft Office, Voice over Internet Protocol (VOIP), BitLocker, Outlook, Video Teleconferencing (VTC)
1w
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Cloud Service Desk Engineer (DC, Washington)
Washington, District of Columbia, United States
$120k-$145k/yr OnsiteFull Time
8+ YOERequires active Top Secret clearance, bachelor's degree or equivalent, 8 years of IT, endpoint engineering, or cybersecurity experience, and 6+ years supporting cloud and endpoint environments.
Microsoft 365, Microsoft Intune
3mo
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Service Desk Technician/Onsite Engineer
Reston, Virginia, United States
HybridFull Time
4+ YOE4-5 years of Windows OS troubleshooting; experience with Windows servers, Active Directory, DNS/DHCP; remote and on-site support; basic networking and hardware; valid transportation in NOVA area.
Windows, Microsoft 365, Active Directory, DNS, DHCP, Firewalls, Managed Switches, Printers
2w
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Tier 2 Service Desk L2
Reston, Virginia, United States
$60k-$63k/yr OnsiteFull Time
2+ YOE2+ years help desk experience, proficiency with Windows, Active Directory, MDM, ticketing systems and remote tools; strong communication, analytical and time-management skills; Bachelor's in CS/Engineering preferred.
Remedy, Footprints, Microsoft Remote Desktop, Bomgar, Active Directory, Windows 7, Windows 10, Microsoft Office, Google Mail, Google Calendar, Google Drive
1mo
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Cloud Service Desk Representative
Washington, District of Columbia, United States
HybridFull Time
8+ YOEActive Top Secret clearance, 8 years IT/endpoint engineering/cybersecurity experience, 6 years advanced technical support, experience with Microsoft enterprise environments, endpoint and cloud services, strong troubleshooting and customer support skills.
Microsoft 365
5d
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Help Desk Engineer for MSP - Strong Tier 2 (DC Metro Area)
Fairfax or Washington
$65k-$75k/yr FieldFull Time
3+ YOERequires 3+ years of Tier 2 help desk and client-site support experience, advanced troubleshooting, Microsoft platform expertise, customer service skills, and ability to provide onsite and on-call support.
Microsoft Azure, Microsoft SharePoint, Microsoft Teams, Microsoft Office 365, Microsoft Windows, Microsoft Azure Active Directory, Microsoft Intune, Microsoft Autopilot, SAML, Okta, Microsoft Active Directory Connect, Microsoft Windows Server, Adobe, VPN, Hyper-V, Cisco, Citrix, ConnectWise RSM/PSA
2w
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Customer Service Engineer (VA ESOM IRP)
Baltimore, Maryland, United States
OnsiteFull Time
2+ YOE2+ years IT support experience, ability to perform desk-side and onsite support, meet physical requirements, and obtain Public Trust suitability; bachelor’s degree preferred (or 8 years experience).
ServiceNow, Microsoft Office, Active Directory
1d
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Customer Service Engineer (VA ESOM) - EUO Surge Support Travel Team
Washington or United States
FieldFull Time
2+ YOEBachelor's degree in a technical discipline or equivalent experience, plus 2+ years in IT support, help desk, or system administration. Requires Public Trust eligibility and US work authorization.
Microsoft Office, ServiceNow, Active Directory, Windows
1d
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TOC Engineer
Bethesda, Maryland, United States
$30-$35/hr OnsiteFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
3+ YOERequires AA/AS or equivalent experience, at least 3 years in help desk, service desk, customer service, or NOC environments, IT experience, and knowledge of networking or network monitoring tools.
Splunk, Grafana, SiteScope, SCOM, SL1, xMatters, ServiceNow
2w
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Team Lead: Digital Workplace Engineer
Austin or Boston or Charleston or Charlotte or Chicago or Dallas or Durham or Fort Worth or Harrisburg or Houston or Irvine or Kansas City or Los Angeles or Miami or Nashville or New York or Newark or Palo Alto or Pittsburgh or Portland or Raleigh or San Francisco or Seattle or Washington or Wilmington
$128k-$249k/yr HybridFull Time
7+ YOE7+ years in digital workplace/endpoint engineering; strong Windows, Azure, endpoint management, automation skills; stakeholder influence, KPI reporting, change management, and service desk partnership experience.
Windows, Azure
4d
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IT Support Specialist
Fairfax, Virginia, United States
HybridFull Time
3+ YOERequires 3–5 years of Tier 2 IT help desk or technical support experience, Microsoft 365 administration, SharePoint, Teams, OneDrive, and Jira Service Management experience; regulated-environment experience preferred.
Microsoft 365, SharePoint Online, Microsoft Teams, OneDrive for Business, Jira Service Management (JSM), Entra ID (Azure AD), Microsoft 365, SSO, SAML, API, CMMC, NIST, ISO, HIPAA, Oracle
1mo
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Accepting Applications - Hourly Hotel Positions
Alexandria, Virginia, United States
OnsiteFull Time
Accepting applications for hourly roles across engineering, food and beverage, front desk, and housekeeping; open to candidates for hourly hotel positions.
1w
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Mid-I Technical Support Analyst
Warrenton, Virginia, United States
OnsiteFull Time
3+ YOERequires a bachelor's degree in engineering, mathematics, or science, 3+ years of relevant experience, help desk and 24/7 operations support, Microsoft Office, Windows/Linux, customer service, and problem-solving skills.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, Windows, Linux, National Airspace System (NAS), Aeronautical Information Management Enterprise System (NAIMES), Microsoft Office
2w
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Senior Manager, Information Technology
McLean, Virginia, United States
$125k-$250k/yr OnsiteFull Time
5+ YOE5+ years IT support/service desk management; experience with global, distributed teams; ITIL/process engineering experience; knowledge of Mac OS, Windows, cloud (AWS, Google Compute Engine), VMware, and networking/security; strong communication and change management; AI tool adoption experience preferred.
Mac OS, Windows, AWS, Google Compute Engine, VMware, Microsoft Copilot, ChatGPT Enterprise
2mo
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Pending Field IT Operations & Customer Support Opportunities within DHS/TSA
Springfield or Dulles or Reston
OnsiteFull Time
2+ YOEUS citizenship and ability to obtain/maintain DHS Public Trust (some roles require Secret/Top Secret). Education ranges from high school to bachelor's; experience ranges from 2+ years (service desk/field IT) to 5+ years (engineers/managers). Desired: ITIL Foundation, CompTIA A+, ServiceNow, AWS Connect.
ServiceNow, AWS Connect, WebEOC, Land Mobile Radio (LMR)
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