13 service desk lead jobs at 12 companies in Brookside, DE
4w
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Service Desk Lead
Blue Bell, Pennsylvania, United States
$55k-$70k/yr OnsiteFull Time
8+ YOE8+ years experience in service desk/IT support, bachelor of computer science, familiarity with ServiceDesk E2, ITIL, Windows/Mac, networking, SLA/KPI understanding.
ServiceDesk E2, ITIL, Microsoft Windows, MAC
1d
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IT Service Desk Lead
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOERequires 5–8 years of professional IT help desk or customer support experience. Bachelor's degree in technology and IT-related certifications, especially ITIL, are preferred.
ITIL, service desk software, service desk ticketing application
5h
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IT Service Desk Lead
Camden, New Jersey, United States
$75k-$85k/yr OnsiteFull Time
5+ YOE2+ MgmtAssociate degree, technical certification, or equivalent experience; 5+ years in service desk or desktop support and 2+ years leading technical support teams. Requires Windows, Microsoft 365, endpoint, ticketing, networking, and customer service expertise.
Microsoft 365, Active Directory, Exchange, Intune, Azure, Windows, Microsoft Office, macOS, ITIL, AI
1mo
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Team Lead/Supervisor Service Desk
Blue Bell, Pennsylvania, United States
OnsiteFull Time
2+ YOESupervise and mentor service desk staff, manage SLAs and ticket trends; BA/BS or equivalent and 2+ years relevant experience; familiarity with IT call center and SLA management; ITIL Foundations V4 a plus.
2mo
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Community Lead - Glen Mills
Glen Mills, Pennsylvania, United States
OnsitePart Time
Leadership overseeing Studio Leads, front-desk operations (Mindbody, AXLE), client service, sales processing, local marketing and event promotion, flexible availability for morning/evening/weekend shifts.
Mindbody, AXLE
3w
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Senior Customer Support Lead
Crum Lynne or Chicago
$83k-$120k/yr HybridFull Time
Experience managing 24x7 service desk teams with SLAs/KPIs, ITIL processes, performance management, staffing, metrics review, incident coordination, and cross-functional collaboration.
Remedy/ITSM, Salesforce
1mo
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Lead Reception Ambassador
Camden, New Jersey, United States
$21-$33/hr OnsiteFull Time
3+ YOE3-5 years experience, high school diploma required (associate preferred). Strong customer service, training, scheduling, clerical and communication skills for hospital welcome desk.
1mo
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Lead Reception Ambassador
Camden, New Jersey, United States
$21-$33/hr OnsiteTemporary
3+ YOE3-5 years experience, high school diploma required (associate preferred), strong customer service, communication, training and clerical skills for lobby welcome desk and visitor triage.
2w
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Support Center Lead & User Operations Manager
Aberdeen, Maryland, United States
$120k-$180k/yr HybridFull Time
5+ YOE4+ MgmtActive Secret clearance, 5+ years IT service desk or lab support experience, 4+ years help desk management, Associate/Bachelor degree in IT or related, DoD 8570 IAT Level II (eg Security+ CE), experience with Jira Service Management/Remedy.
Jira Service Management, Remedy, ITIL
1w
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Dutch Wonderland Inn Lead Guest Experience Agent
Lancaster, Pennsylvania, United States
OnsiteFull Time
1+ YOERequires 1+ year hospitality or front desk experience, fluent English, customer service and problem-solving skills, Microsoft Office proficiency, flexible availability, and reliable transportation. Supervisory experience preferred.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Point-of-Sale (POS), PCI
2w
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Team Lead: Digital Workplace Engineer
Austin or Boston or Charleston or Charlotte or Chicago or Dallas or Durham or Fort Worth or Harrisburg or Houston or Irvine or Kansas City or Los Angeles or Miami or Nashville or New York or Newark or Palo Alto or Pittsburgh or Portland or Raleigh or San Francisco or Seattle or Washington or Wilmington
$128k-$249k/yr HybridFull Time
7+ YOE7+ years in digital workplace/endpoint engineering; strong Windows, Azure, endpoint management, automation skills; stakeholder influence, KPI reporting, change management, and service desk partnership experience.
Windows, Azure
1w
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Director, Workplace Experience
Camden, New Jersey, United States
$174k-$239k/yr OnsiteFull Time
10+ YOERequires 10+ years leading digital employee experience, workplace technology, or employee-facing IT services; service desk oversight, ITSM knowledge, executive communication, and experience leading multiple teams.
Digital Employee Experience (DEX), ITSM
1mo
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Assistant Manager of Operations – CLAS IT
Villanova, Pennsylvania, United States
$72k-$90k/yr OnsiteFull Time
3+ YOEBachelor's degree in a related field; 3-5 years IT support experience including supervisory duties; experience with ITSM/service desk, website CMS and SharePoint administration; ability to lead teams and provide technical training.
TeamDynamix, SharePoint, Adobe Experience Manager (AEM), cPanel, WordPress, Sharegate, Windows, macOS, Android, iOS, Microsoft Office Suite, Office 365, HTML, Linux, Adobe Creative Cloud, Softaculous, Bio Tool, Event Manager