529 service desk lead jobs at 295 companies in United States
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Service Desk Lead
United States
RemoteFull Time
10+ YOEActive Top Secret clearance (Tier 5), Bachelor’s in IT/IS/Business, 10+ years service desk/IT support experience, ITIL v4 knowledge, proficiency with ServiceNow/Remedy/Jira Service Management, leadership and reporting skills.
ServiceNow, Remedy, Jira Service Management
3mo
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IT Service Desk Lead
Washington, District of Columbia, United States
OnsiteFull Time
7+ YOELead enterprise IT service desk; 7+ years; TS clearance; Bachelor's preferred; ITIL/HDI preferred; ServiceNow/ITSM experience.
ServiceNow, ITSM, ITIL, HDI, HDI Support Manager Certification
1w
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Service Desk Lead
United States
RemoteFull Time
6+ YOE2+ MgmtBachelor's degree in IT, computer science, or related field or equivalent experience; 6–8 years IT experience, including 2–5 years leading or managing service desk staff; Secret clearance required.
2mo
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Sr. Service Desk Shift Lead
Atlanta, Georgia, United States
OnsiteFull Time
2+ YOEBachelor's in IT or related field, 2+ years as a service desk shift lead, U.S. citizenship required for role access, ITIL preferred, demonstrated leadership of service desk operations and SLA/KPI management.
1w
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Service Desk Team Lead
Washington, District of Columbia, United States
$90k-$110k/yr RemoteFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent experience, 5+ years in IT service desk or technical support, and 2+ years leading teams. Requires ITSM incident, problem, and change management experience and ability to obtain Public Trust.
ITSM, ServiceNow, Remedy, Jira Service Management, Remote Monitoring and Management (RMM), Active Directory, Microsoft 365
4d
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Service Desk Ops Lead
Columbia, Maryland, United States
OnsiteFull Time
5+ YOE1+ MgmtBachelor's degree or equivalent experience; 5 years of enterprise helpdesk experience using ITIL processes, including 1 year leading a 10+ member service desk. Requires ITSM, technical support, communication, and coaching skills.
ITIL, Cherwell, ServiceNow, Remedy, Microsoft Windows, Microsoft Office, Active Directory, Exchange
1w
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Service Desk Lead
Boston Heights, Ohio, United States
HybridFull Time
4+ YOEBachelor's degree in computer-related discipline or equivalent experience; 4+ years managing enterprise service desks; A+ and ITIL certifications or equivalent experience; service management tools and remote leadership experience.
ITIL, FreshService, JIRA (JSM)
2w
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Service Desk Lead
Huntsville, Alabama, United States
$97k-$135k/yr OnsiteFull Time
Bachelor's degree or equivalent experience, enterprise service desk leadership, troubleshooting, ticketing, SLA and support-metrics management, customer communication, and SECRET clearance required.
Windows, Calm Health, WellHub
1mo
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Service Desk Lead
Blue Bell, Pennsylvania, United States
$55k-$70k/yr OnsiteFull Time
8+ YOE8+ years experience in service desk/IT support, bachelor of computer science, familiarity with ServiceDesk E2, ITIL, Windows/Mac, networking, SLA/KPI understanding.
ServiceDesk E2, ITIL, Microsoft Windows, MAC
1w
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Service Desk Lead
Morgantown, West Virginia, United States
$85k-$90k/yr OnsiteFull Time
5+ YOEBachelor's degree in IT, Business, or related field; 5 years of Service Desk leadership experience; ServiceNow and SLA operations experience; ITIL Foundation certification required.
ServiceNow, Microsoft Service Management, ITIL
1w
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Service Desk Lead
Washington, District of Columbia, United States
$82k-$120k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree or equivalent experience, 5–8 years of IT service desk management, federal ITSM experience, ITIL 4 and ServiceNow expertise, major incident coordination, and ability to maintain public trust clearance.
ServiceNow, ITSM, ITIL 4, Configuration Management Database (CMDB), FISMA, NIST 800-53, DHS 4300A/B, TIC 3.0, FedRAMP, SLA, KPI, PWS, PMO, QA, SOP, RCA, CPAR, COR, GTM, ISSO
2mo
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Service Desk Lead
United States
RemoteFull Time
5+ YOEBachelor's in CS/IS or equivalent experience; 5+ years technical or leadership service-desk experience; experience managing SLAs; DoD 8140 IAT Level I (A+ CE or Network+ CE) or obtain within 6 months; ITIL 4 preferred.
Microsoft 365, Okta, ServiceNow, Remedy, ACD/IVR
2w
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Service Desk Lead
Edina, Minnesota, United States
$70k-$80k/yr HybridFull Time
5+ YOE1+ MgmtRequires 5+ years of IT support experience, 1–3 years of team leadership or supervision, ticketing and SLA knowledge, communication, client service, organizational, problem-solving, KPI, and sales opportunity skills.
1w
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IT Service Desk Lead
Lancaster, Pennsylvania, United States
OnsiteFull Time
Associate degree or equivalent experience, service desk and lead experience, PC and mobile hardware support, IT service management, ticket and asset platforms, Microsoft environments, and strong communication skills.
Microsoft Windows, Microsoft macOS, Microsoft Office 365, Active Directory, Entra ID, Microsoft Group Policy, Microsoft Intune
2w
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Service Desk Manager / Lead
Des Moines, Iowa, United States
OnsiteFull Time
8+ YOE8+ MgmtRequires 8–10 years of experience leading global IT service desk operations, managing teams, ITIL processes, SLAs, incident escalation, service improvement, and stakeholder governance.
ServiceNow, ITSM, Microsoft 365, Windows, Active Directory, Azure AD, Remote Support Tools, Knowledge Management Platforms, Service Desk Analytics and Reporting, Call Center / Omnichannel Support Platforms, ITIL, EUC, Networking, Collaboration, Infrastructure Services, SLA, KPI, OLA, First Contact Resolution (FCR), Average Speed to Answer (ASA), Customer Satisfaction (CSAT)
1mo
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IT Service Desk Lead
Westlake, Texas, United States
$27-$32/hr OnsiteFull Time
3+ YOEAssociate's degree, 3+ years IT service desk experience, ITIL knowledge, service desk KPI experience, leadership and communication skills; CompTIA Network+ and MCDST preferred.
1w
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IT Service Desk Lead
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOERequires 5–8 years of professional IT help desk or customer support experience. Bachelor's degree in technology and IT-related certifications, especially ITIL, are preferred.
ITIL, service desk software, service desk ticketing application
1w
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IT Service Desk Lead
Camden, New Jersey, United States
$75k-$85k/yr OnsiteFull Time
5+ YOE2+ MgmtAssociate degree, technical certification, or equivalent experience; 5+ years in service desk or desktop support and 2+ years leading technical support teams. Requires Windows, Microsoft 365, endpoint, ticketing, networking, and customer service expertise.
Microsoft 365, Active Directory, Exchange, Intune, Azure, Windows, Microsoft Office, macOS, ITIL, AI
1mo
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Service Desk Lead
Santa Barbara, California, United States
$72k-$86k/yr HybridFull Time
1+ YOEBachelor's degree or equivalent experience;1-3 years ServiceNow ticket management, knowledge management, customer support, and reporting experience;ability to analyze ticket data and recommend process improvements.
ServiceNow
1w
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IT Service Desk Lead
Camden, New Jersey, United States
$75k-$85k/yr OnsiteFull Time
5+ YOE2+ MgmtAssociate degree, technical certification, or equivalent required; 5+ years in service desk or desktop support and 2+ years leading technical support teams. Windows, Microsoft 365, endpoint, ticketing, and networking experience required.
Microsoft 365, Active Directory, Exchange, Intune, Azure, Windows, Microsoft Office, macOS
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