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2 service desk lead jobs at 2 companies in Elyria, OH

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Service Desk Lead
Boston Heights, Ohio, United States
HybridFull Time
Arhaus
ArhausNasdaq: ARHS: Retails premium artisan-crafted home furniture and decor.
4+ YOEBachelor's degree in computer-related discipline or equivalent experience; 4+ years managing enterprise service desks; A+ and ITIL certifications or equivalent experience; service management tools and remote leadership experience.
ITIL, FreshService, JIRA (JSM)
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IT Operations Manager
Independence, Ohio, United States
OnsiteFull Time
Millcraft Paper Company
Millcraft Paper Company: A supplying paper and packaging products and operating B2B commerce and logistics across multiple states.
5+ YOE2+ Mgmt5+ years in IT operations with 2+ years leading technical teams; deep Microsoft 365/Entra/Intune/Azure experience; service desk and ticketing SLA management; vendor and license management; strong communication and project delivery skills.
Microsoft 365, Entra ID, Intune, Azure, Dynamics 365, Azure DevOps, Jira, ServiceNow
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