16 service desk specialist jobs at 10 companies in Berkeley, CA
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Service Desk Specialist II
San Francisco, California, United States
$27-$45/hrOnsiteFull Time
Astreya: Provides managed IT services and digital workplace solutions for enterprises.
2+ YOEBachelor's degree and 2–5 years of related experience or equivalent; hardware, software, network troubleshooting, ticketing, communication, customer service, and escalation skills required.
Astreya: Provides managed IT services and digital workplace solutions for enterprises.
8+ YOEBachelor’s degree or equivalent education and experience, plus 8+ years of related experience. Requires hardware, software, and network troubleshooting, customer service, communication, and escalation skills.
Astreya: Provides managed IT services and digital workplace solutions for enterprises.
2+ YOEBachelor’s degree or equivalent education and experience, with 2–5 years of related experience. Requires hardware, software, network troubleshooting, ticketing, communication, customer service, and escalation skills.
Astreya: Provides managed IT services and digital workplace solutions for enterprises.
2+ YOEBachelor's degree or equivalent education and experience, plus 2–5 years of related experience. Requires hardware, software, network troubleshooting, customer service, communication, judgment, and escalation skills.
DecisionPoint: Provides IT and cybersecurity services for federal government agencies.
2+ YOEActive Secret clearance required, high school diploma required, 2+ years desktop/support experience, familiarity with Windows and Microsoft Office/365, ability to follow SOPs and escalate issues; CompTIA/ITIL certifications preferred.
Service Desk Engineer (IS Client Systems Specialist I) Open and Promotional
San Mateo County, California, United States
$109k-$136k/yrOnsiteFull Time
County of San Mateo: Provides public administration and healthcare services for San Mateo County residents.
1+ YOEMinimum 1 year technical customer support experience; experience with Windows, iOS/Android, ServiceNow, Active Directory/Okta, PowerShell, networking, Microsoft 365 and endpoint management; strong communication and customer service skills.
ServiceNow, Microsoft 365, Azure/Entra, Active Directory, Okta, PowerShell, DNS, DHCP, Zscaler, Global Protect, VLAN, Microsoft Intune, SCCM, Outlook, Teams, OneDrive, SharePoint, Windows
ZscalerNASDAQ: ZS: Provides cloud-native cybersecurity solutions through zero trust architecture.
Requires ServiceNow, Windows/MacOS, Google Workspace, Microsoft Office, Zoom, hardware support, strong communication and customer service skills, and foundational AI/ML understanding.
ServiceNow, Windows, MacOS, Google Workspace, Microsoft Office, Zoom, Zoom Rooms, Logitech, AI/ML
0+ YOEHigh school/GED required; customer-facing front desk duties; insurance verification and payment collection; 10-key typing; lifting up to 25 lbs. Bilingual English/Spanish and 1 year front-desk experience preferred.
1+ YOEHigh school diploma or GED and 1 year of front desk experience required; healthcare experience preferred. Requires patient registration, scheduling, insurance verification, and payment collection skills.
Select MedicalNYSE: SEM: Provides specialized inpatient and outpatient rehabilitation and recovery healthcare.
High school diploma/GED required; customer-facing front desk experience and insurance verification preferred; bilingual English/Spanish preferred; ability to lift up to 25lbs and perform sustained standing and typing.
Senior Project Support / Federal Travel Help Desk Specialist - NASA AMES
Mountain View, California, United States
HybridFull Time
ASRC Federal: Provides engineering and IT services to federal government agencies.
4+ YOEExtensive knowledge of Federal Travel Regulation, 4+ years supporting federal travel programs, experience with NASA travel operations, GTCC, ConcurGov/Go.gov, strong customer service and policy interpretation skills.
ConcurGov, Go.gov, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams, Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, Microsoft SharePoint, Virtual Meeting platforms
The Plex: Operates a multi-sport, fitness, and family entertainment complex.
1+ YOECustomer-service focused front-desk role assisting members, answering phones, processing registrations, scheduling, and light administrative tasks; high school diploma and up to 1 year related experience preferred.
Microsoft Office, Google Suite, Mindbody, Club Automation, ShoreTel
Goodwill of Silicon Valley: Provides job training, employment services, and community support programs.
1+ YOEHigh school diploma/GED and 1+ year of intake, screening, front-desk, or client-services experience in human services or nonprofit settings; requires CaseWorthy/HMIS, Excel or Google Sheets, crisis recognition, and MS Office.
CaseWorthy, HMIS, VI-SPDAT, Clarity HMIS, Microsoft Excel, Google Sheets, Microsoft Office
BASS Medical Group: Multispecialty medical group providing integrated clinical and surgical services.
1+ YOECustomer service and medical front-desk experience, EMR/EPIC familiarity, medical terminology, insurance verification, strong communication and computer skills, high school diploma required.
EPIC, Electronic Medical Records (EMR), Microsoft Word, Microsoft Excel, Microsoft Outlook
Technology Support Specialist - Information Technology Services
San Luis Obispo or Solano County
$71k-$85k/yrHybridFull Time
California State University: Public university system providing higher education and academic research.
2+ YOEBachelor's degree in a related field or equivalent experience, plus two years of relevant experience; requires service desk, systems support, troubleshooting, and technology administration skills.