38 servicenow analyst jobs at 28 companies in Concord, MA
6d
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Systems Analyst Engineer- ServiceNow
Somerville, Massachusetts, United States
$75k-$110k/yr HybridFull Time
3+ YOEBachelor's degree in computer science or related field, or equivalent experience, plus 3–5 years in systems engineering. Requires enterprise platform administration, networking, databases, scripting, cloud, troubleshooting, monitoring, and security skills.
ServiceNow, AWS, Azure, Google Cloud
1mo
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ServiceNow Software Asset Management (SAM) Analyst
Billerica or Chestnut Ridge or Hudson or Huntsville
$78k-$104k/yr OnsiteFull Time
3+ YOE3+ years SAM/ITAM experience, bachelor\u0002s or equivalent, ServiceNow SAM experience preferred, knowledge of licensing models, CMDB/ITSM familiarity, strong analytical and communication skills.
ServiceNow SAM, ServiceNow Discovery, SCCM, Intune, CMDB
3d
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Information Security Analyst
Hanscom Air Force Base, Massachusetts, United States
OnsiteFull Time
Requires Windows and server security expertise, vulnerability and patch management experience, PowerShell scripting, Active Directory, Group Policy, ServiceNow familiarity, DoD Secret clearance, and Security+ CE or higher.
Windows OS, Windows 10, Windows 11, Windows Server, ACAS, Tenable, Nessus, Tanium, Qualys, PowerShell, Active Directory, Group Policy, ServiceNow, HBSS, MECM, RMF, STIG
4d
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HR Technology Analyst III
Maple Grove or Marlborough or Arden Hills
$75k-$143k/yr HybridFull Time
3+ YOEBachelor's degree and 3+ years supporting HR technology systems, including SAP SuccessFactors Onboarding 2.0. Requires configuration, testing, troubleshooting, Excel, Access, ServiceNow or SAP, and SOX knowledge.
SAP SuccessFactors Onboarding 2.0, Microsoft Excel, Microsoft Access, ServiceNow, SAP, SQL, Agile, Scrum
2mo
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Service Desk Analyst
Boston, Massachusetts, United States
$21-$36/hr OnsiteFull Time
2+ YOEHigh school/GED required; 1-3 years related experience with 2+ years Service Desk/IT support in MS Windows/MS Office environments. Knowledge of Windows 10, macOS, iOS, Android, network fundamentals, Citrix, Microsoft infrastructure, Office 365, and ITSM (ServiceNow or Remedy).
Microsoft Windows 10, macOS, iOS, Android, Citrix, Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, ServiceNow, Remedy, Oracle PeopleSoft, Workday, EHR, Dell, Apple, HP, Ricoh
3w
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Security Analyst II, BU Info, Security
Boston, Massachusetts, United States
$72k-$82k/yr HybridFull Time
2+ YOERequires 2+ years of cybersecurity experience, familiarity with security tools, network protocols, operating systems, security technologies, and regulatory requirements. ServiceNow, ITIL, and security certifications are preferred.
Security Incident and Event Management (SIEM), Endpoint Protection Platforms, Firewalls, Vulnerability scanners, Intrusion Prevention & Detection Systems, ServiceNow, HIPAA, PCI-DSS, DMCA, NIST
3w
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Client Services Analyst, Field Services
Brighton, Massachusetts, United States
$49k-$68k/yr FieldFull Time
1+ YOEHigh school diploma and 1-3 years of IT support experience required, with PC and Macintosh troubleshooting. ServiceNow, healthcare IT, A+ and ITIL Foundations experience preferred.
ServiceNow, Cisco, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare, CITRIX, DHCP, VPN, VDI, VMware, SCCM, PC, Macintosh, LAN/WAN
3d
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IT Service Management Analyst
Webster, Massachusetts, United States
$95k-$123k/yr OnsiteFull Time
5+ YOEAssociate degree, technical certification, or equivalent experience; 5+ years in IT operations, ITSM, reliability, or enterprise technology; ServiceNow, incident/problem/change management, SRE, and disaster recovery experience.
ServiceNow, ITIL, Site Reliability Engineering, SRE
2d
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Senior Service Analyst, Gas IT Operations
Northborough or Waltham or Brooklyn or Worcester
$114k-$143k/yr HybridFull Time
2+ YOERequires 2+ years in IT operations, service delivery, application support, or related technology operations, plus analytical, data analytics, prioritization, communication, and critical-thinking skills. ITIL certification and ServiceNow or Power BI experience preferred.
ServiceNow, Power BI, AI, automation, workflow tools, Configuration Management Database (CMDB)
2mo
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Senior Systems Analyst
Boston, Massachusetts, United States
$80k-$150k/yr HybridFull Time
5+ YOEBachelor's degree, 5+ years BA/system analysis experience, knowledge of financial instruments, SQL, experience with SDLC, change/incident management, Jira/Service Now, strong communication and stakeholder engagement skills.
SQL, Jira, Service Now
2mo
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Senior Systems Analyst
Boston, Massachusetts, United States
$80k-$150k/yr HybridFull Time
5+ YOEBachelor's degree in CS/Business/Economics/Finance, 5+ years BA/system analysis experience, knowledge of financial instruments, SQL, SDLC, Jira/Service Now, strong communication and problem-solving skills.
SQL, Jira, Service Now, SDLC
5d
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Network Analyst I
Boston, Massachusetts, United States
$84k-$124k/yr OnsiteFull Time
3+ YOETechnical degree or similar certification and three years of related experience required. Knowledge of firewall concepts, TCP/IP, DHCP, DNS, load balancers, troubleshooting, installation, and network monitoring.
ServiceNow, Check Point Firewall, Barracuda, DHCP, DNS, TCP/IP
5d
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IT Support Analyst
West Lafayette or Cambridge or Ghent
$68k-$94k/yr OnsiteFull Time
3+ YOE3+ years of laptop and end-user IT support experience; expertise with Windows 11, macOS, iOS/iPadOS, Android, and Microsoft Office 365. Strong communication, troubleshooting, decision-making, and teamwork skills required.
Windows 11, macOS, iOS/iPadOS, Android, Microsoft Office 365, Intune, Jamf, ServiceNow, NinjaOne, PowerShell, Bash, Microsoft Teams, Cisco, Logitech, Smart TVs
3w
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IT Support Analyst
Methuen or Andover or Wilmington or Lawrence or Haverhill
$60k-$100k/yr OnsiteFull Time
4+ YOEAssociate degree in computer science, information systems, or related field and 4+ years of onsite IT support, or equivalent experience; requires enterprise device, Windows, Office 365, ticketing, and infrastructure support.
Windows 10, Windows 11, Microsoft Office 365, Autopilot, Intune, Azure, Company Portal, Software Center, ServiceNow, Active Directory, Group Policy, MacOS, Linux
5d
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Vulnerability Management Analyst
Hanscom Air Force Base, Massachusetts, United States
OnsiteFull Time
2+ YOERequires DoD Secret clearance, Security+ CE or higher, 2+ years in vulnerability, patch, or systems management, Windows expertise, and PowerShell, Active Directory, Group Policy, and ITSM experience.
ACAS, Nessus, Security Center, ARAD, Tanium, PowerShell, Active Directory, Windows Server, ServiceNow, HBSS, MECM, Microsoft Excel, RMF, STIG, DISA, NIST 800-53, Power BI, ServiceNow Performance Analytics
1w
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Cybersecurity Analyst/ISSO
Marlborough, Massachusetts, United States
$85k-$120k/yr OnsiteFull Time
2+ YOEBachelor's degree or equivalent experience, 2–5 years in security operations, vulnerability management, or IT infrastructure, SIEM/EDR and vulnerability scanner knowledge, technical writing, communication skills, and ability to obtain Secret clearance.
SIEM, EDR, NIST Risk Management Framework (RMF), NIST 800-53, STIGS, MITRE ATT&CK, PowerShell, Python, KQL, Azure, AWS, Microsoft 365, KnowBe4, Proofpoint, Hoxhunt, ServiceNow, Confluence, Microsoft SharePoint, Jira, NIST CSF, ISO 27001, CIS Controls, SOAR, Active Directory, Entra ID, TCP/IP, DNS, VPN
2mo
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Laboratory Informatics Analyst
Bedford, Massachusetts, United States
HybridFull Time
5+ YOEBachelor's degree required, minimum 5 years' experience, 2+ years with LIMS/LIS, hands-on lab experience (e.g., ELISA/immunoassays), CSV/validation experience, LIMS administration, and strong documentation and communication skills.
LabVantage LIMS, LabVantage Analytics, Physician’s Portal, Microsoft Power BI, ServiceNow, JIRA, Simoa®, PhenoCycler®, PhenoImager® Fusion, PhenoCode™ Panels
1w
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Senior Business Analyst, Revenue Management
Arden Hills or Marlborough
$81k-$154k/yr HybridFull Time
8+ YOEBachelor’s degree and 8+ years analyzing business requirements, documenting process flows, and testing functionality. Requires analytical, communication, project management, and sales or pricing experience.
Configure Price Quote (CPQ), Contract Lifecycle Management (CLM), Microsoft SharePoint, Salesforce, Jira, Confluence, ServiceNow, SQL, Tableau, X-Author Templates
1w
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Senior Business Analyst, Revenue Management
Arden Hills or Marlborough
$81k-$154k/yr HybridFull Time
8+ YOEBachelor's degree and 8+ years analyzing business requirements, documenting process flows, and testing functionality; requires analytical, communication, project management, and pricing experience.
CPQ, CLM, Microsoft SharePoint, JIRA, Salesforce, Confluence, ServiceNow, SQL, Tableau
1w
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Senior Conflicts Resolution Analyst
San Francisco or Austin or Boston or Denver or Los Angeles or Coral Gables or New York City or Palo Alto or San Diego or Washington or Seattle
$82k-$128k/yr OnsiteFull Time
5+ YOEFour-year college degree and 5+ years of conflicts experience required, including issue identification, research, and resolution recommendations. Strong communication, analytical, research, judgment, confidentiality, and prioritization skills required.
Intapp Open Conflicts, ServiceNow, Dun & Bradstreet, LexisNexis, iManage
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