30 servicenow analyst jobs at 21 companies in Worcester, MA

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ServiceNow Software Asset Management (SAM) Analyst
Billerica or Chestnut Ridge or Hudson or Huntsville
$78k-$104k/yr OnsiteFull Time
Teledyne Technologies
Teledyne TechnologiesNYSE: TDY: Manufactures sensors, cameras, and electronics for aerospace and defense.
3+ YOE3+ years SAM/ITAM experience, bachelor\u0002s or equivalent, ServiceNow SAM experience preferred, knowledge of licensing models, CMDB/ITSM familiarity, strong analytical and communication skills.
ServiceNow SAM, ServiceNow Discovery, SCCM, Intune, CMDB
6d
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IT Analyst - Experienced
Richmond or St. Louis or Cleveland or Philadelphia or Chicago or San Francisco or New York City or Kansas City or Boston or Atlanta or Minneapolis or Dallas
OnsiteFull Time
Federal Reserve System
Federal Reserve System: The central bank of the United States.
3+ YOEBachelor's degree or equivalent experience; 3–5 years in IT configuration management or analytics; ServiceNow and CMDB experience; ITSM knowledge; strong analytical, communication, documentation, and problem-solving skills.
ServiceNow, CMDB, Discovery, ITSM
1mo
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Systems Analyst Engineer
Somerville, Massachusetts, United States
$75k-$110k/yr HybridFull Time
Mass General Brigham: Provides integrated medical care, research, and clinical training services.
3+ YOEBachelor's in Computer Science or related field (or equivalent experience), 3-5 years as systems engineer, ServiceNow HRSD/ITSM experience, networking, databases, scripting/automation, and cloud platform familiarity (AWS/Azure/Google Cloud).
ServiceNow, ITSM, AWS, Azure, Google Cloud
1w
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Client Services Analyst, Field Services
Brighton, Massachusetts, United States
$49k-$68k/yr FieldFull Time
Boston Medical Center
Boston Medical Center: Provides specialized medical care and academic healthcare training.
1+ YOEHigh school diploma and 1-3 years of IT support experience required, with PC and Macintosh troubleshooting. ServiceNow, healthcare IT, A+ and ITIL Foundations experience preferred.
ServiceNow, Cisco, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare, CITRIX, DHCP, VPN, VDI, VMware, SCCM, PC, Macintosh, LAN/WAN
1w
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Security Analyst II, BU Info, Security
Boston, Massachusetts, United States
$72k-$82k/yr HybridFull Time
Boston University
Boston University: Private research university providing higher education degree programs.
2+ YOERequires 2+ years of cybersecurity experience, familiarity with security tools, network protocols, operating systems, security technologies, and regulatory requirements. ServiceNow, ITIL, and security certifications are preferred.
Security Incident and Event Management (SIEM), Endpoint Protection Platforms, Firewalls, Vulnerability scanners, Intrusion Prevention & Detection Systems, ServiceNow, HIPAA, PCI-DSS, DMCA, NIST
2mo
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Service Desk Analyst
Boston, Massachusetts, United States
$21-$36/hr OnsiteFull Time
Beth Israel Lahey Health
Beth Israel Lahey Health: Integrated regional healthcare provider operating hospitals and clinical centers.
2+ YOEHigh school/GED required; 1-3 years related experience with 2+ years Service Desk/IT support in MS Windows/MS Office environments. Knowledge of Windows 10, macOS, iOS, Android, network fundamentals, Citrix, Microsoft infrastructure, Office 365, and ITSM (ServiceNow or Remedy).
Microsoft Windows 10, macOS, iOS, Android, Citrix, Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, ServiceNow, Remedy, Oracle PeopleSoft, Workday, EHR, Dell, Apple, HP, Ricoh
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Principal Configuration Management Analyst (CSDM)
Westlake or Merrimack
OnsiteFull Time
Fidelity Investments
Fidelity Investments: Provides investment management, retirement planning, and brokerage services.
3+ YOERequires 3+ years of data or process analysis, 3+ years of ITSM/ITIL service management, ServiceNow CMDB and CSDM experience, ITIL knowledge, and strong analytical, communication, and project management skills.
ServiceNow, ServiceNow CMDB, CSDM, ITIL
1mo
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Principal Configuration Management Analyst (CSDM)
Westlake or Merrimack
OnsiteFull Time
Fidelity Investments
Fidelity Investments: Provides investment management, retirement planning, and brokerage services.
3+ YOE3+ years data/process analysis and 3+ years ITSM/ITIL experience; experience with CSDM and ServiceNow CMDB; strong analytical, communication, project management, and mentoring skills; perform CMDB migration, audits, reporting, and governance.
Common Service Data Model (CSDM), ServiceNow, CMDB, ITIL
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Senior Systems Analyst
Boston, Massachusetts, United States
$80k-$150k/yr HybridFull Time
Wellington Management
Wellington Management: Investment management and research services for global institutional clients.
5+ YOEBachelor's degree, 5+ years BA/system analysis experience, knowledge of financial instruments, SQL, experience with SDLC, change/incident management, Jira/Service Now, strong communication and stakeholder engagement skills.
SQL, Jira, Service Now
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Senior Systems Analyst
Boston, Massachusetts, United States
$80k-$150k/yr HybridFull Time
Wellington Management
Wellington Management: Manages investment portfolios and provides financial research for institutions.
5+ YOEBachelor's degree in CS/Business/Economics/Finance, 5+ years BA/system analysis experience, knowledge of financial instruments, SQL, SDLC, Jira/Service Now, strong communication and problem-solving skills.
SQL, Jira, Service Now, SDLC
1w
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IT Support Analyst
Methuen or Andover or Wilmington or Lawrence or Haverhill
$60k-$100k/yr OnsiteFull Time
MKS Instruments
MKS InstrumentsNASDAQ: MKSI: Supplies process control instruments and chemicals for semiconductor manufacturing.
4+ YOEAssociate degree in computer science, information systems, or related field and 4+ years of onsite IT support, or equivalent experience; requires enterprise device, Windows, Office 365, ticketing, and infrastructure support.
Windows 10, Windows 11, Microsoft Office 365, Autopilot, Intune, Azure, Company Portal, Software Center, ServiceNow, Active Directory, Group Policy, MacOS, Linux
1mo
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Laboratory Informatics Analyst
Bedford, Massachusetts, United States
HybridFull Time
Quanterix
QuanterixNASDAQ: QTRX: Developing digital immunoassay technology for ultra-sensitive protein detection.
5+ YOEBachelor's degree required, minimum 5 years' experience, 2+ years with LIMS/LIS, hands-on lab experience (e.g., ELISA/immunoassays), CSV/validation experience, LIMS administration, and strong documentation and communication skills.
LabVantage LIMS, LabVantage Analytics, Physician’s Portal, Microsoft Power BI, ServiceNow, JIRA, Simoa®, PhenoCycler®, PhenoImager® Fusion, PhenoCode™ Panels
1d
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Senior Business Analyst, Revenue Management
Arden Hills or Marlborough
$81k-$154k/yr HybridFull Time
Boston Scientific
Boston ScientificNYSE: BSX: Developer and manufacturer of innovative medical devices and therapies.
8+ YOEBachelor's degree and 8+ years analyzing business requirements, documenting process flows, and testing functionality. Requires analytical, communication, problem-solving, project management, and cross-functional collaboration skills.
CPQ, Contract Lifecycle Management (CLM), Microsoft SharePoint, JIRA, Salesforce, Confluence, ServiceNow, SQL, Tableau, Agile
1d
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Senior Business Analyst, Revenue Management
Arden Hills or Marlborough
$81k-$154k/yr HybridFull Time
Boston Scientific
Boston ScientificNYSE: BSX: Manufacturer of interventional medical devices and technologies.
8+ YOEBachelor's degree and 8+ years analyzing business requirements, documenting process flows, and testing functionality; requires analytical, communication, project management, and pricing experience.
CPQ, CLM, Microsoft SharePoint, JIRA, Salesforce, Confluence, ServiceNow, SQL, Tableau
1d
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Senior Business Analyst, Revenue Management
Arden Hills or Marlborough
$81k-$154k/yr HybridFull Time
Boston Scientific
Boston ScientificNYSE: BSX: Developing and manufacturing innovative medical devices for less-invasive treatments.
8+ YOEBachelor’s degree and 8+ years analyzing business requirements, documenting process flows, and testing functionality. Requires analytical, communication, project management, and sales or pricing experience.
Configure Price Quote (CPQ), Contract Lifecycle Management (CLM), Microsoft SharePoint, Salesforce, Jira, Confluence, ServiceNow, SQL, Tableau, X-Author Templates
1d
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Sr. Help Desk Analyst
Boston, Massachusetts, United States
$85k-$100k/yr HybridFull Time
Veolia
VeoliaEuronext Paris: VIE: Provides water, waste, and energy management services globally.
2+ YOEAssociate's or bachelor's degree with 2 years of related experience, or 5 years of related experience. Requires Windows, Microsoft products, Google Workspace, Active Directory, networking, hardware, and help desk tool expertise.
Windows 10/11, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Microsoft Teams, Google Workspace, Gmail, Google Drive, Google Sheets, Windows Active Directory, iPhone, iPad, Android, Mobile Device Management (MDM), LAN/WAN, ServiceNow, Dameware, SCCM, Confluence
5d
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Quality Assurance Analyst (Software)
Boston, Massachusetts, United States
$125k/yr OnsiteFull Time
Massachusetts Bay Transportation Authority
Massachusetts Bay Transportation Authority: Operates public transportation services in the Greater Boston area.
2+ YOEBachelor's degree in a related technology field and 2 years of software testing, programming, or analysis experience; alternatively, 6 years of related experience. Requires QA, testing, documentation, and SDLC knowledge.
Microsoft Office Suite, Microsoft Excel, HASTUS, Oracle FMIS/HRCMS, ServiceNow, Agile, Scrum, Waterfall, Iterative
21h
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Senior Conflicts Resolution Analyst
San Francisco or Austin or Boston or Denver or Los Angeles or Coral Gables or New York City or Palo Alto or San Diego or Washington or Seattle
$82k-$128k/yr OnsiteFull Time
Morrison Foerster
Morrison Foerster: Global law firm providing legal and litigation services.
5+ YOEFour-year college degree and 5+ years of conflicts experience required, including issue identification, research, and resolution recommendations. Strong communication, analytical, research, judgment, confidentiality, and prioritization skills required.
Intapp Open Conflicts, ServiceNow, Dun & Bradstreet, LexisNexis, iManage
2mo
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Senior IT Business Analyst
Boston, Massachusetts, United States
$99k-$144k/yr HybridFull Time
Northeastern University
Northeastern University: Global research university offering experiential learning and degree programs.
3+ YOE3-5 years business analysis; Bachelor's in IT or related; strong communication; experience with Agile/Waterfall; experience with enterprise systems.
JIRA, ServiceNow, Miro, Lucidchart
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Principal/Senior IT Risk Analyst
Boston, Massachusetts, United States
$160k-$180k/yr OnsiteFull Time
Berkshire Hathaway Specialty Insurance
Berkshire Hathaway Specialty InsuranceNYSE: BRK.A: Provides commercial property, casualty, and specialty insurance coverages globally.
10+ YOE10+ years in IT risk/audit/GRC, experience with RCSAs/KRIs, vendor risk/SOC reviews, strong writing and communication, knowledge of NIST/COSO/COBIT and US/global regulations; professional certs a plus.
Workiva, AuditBoard, ServiceNow, Drata, Vanta