5 software support analyst jobs at 4 companies in Everett, MA
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Desktop Support Analyst
Manchester, New Hampshire, United States
$60k-$65k/yrHybridFull Time
Control Technologies: Providing building automation and energy management solutions.
Provide Level 1–2 IT support for end users across North America; handle hardware/software issues; document resolutions; assist with AD, VPN/Citrix, and Microsoft 365; strong customer service.
Skadden: Global law firm providing legal advisory and litigation services.
3+ YOEThree+ years of related IT experience; strong customer service; experience in Windows/Mac environments and Citrix; hardware/software troubleshooting; ability to work hybrid in Boston.
Microsoft Office, Citrix, Windows, MacOS, NetDocuments, Litera ChangePro, Outlook, PowerPoint, Mobile devices
Washington or Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$106k-$173k/yrHybridFull Time
Department of Veterans Affairs: Provides healthcare, benefits, and cemetery services to military veterans.
1+ YOESpecialized experience designing, developing, testing, maintaining and supporting software and reporting solutions using Microsoft SQL Server, C#/.NET and BI tools; knowledge of data management and web technologies; U.S. citizenship required.
Microsoft SQL Server, SQL Server Reporting Services, SAS, Power BI, Microsoft SharePoint, C#, .NET Framework
ZoomInfoNASDAQ: GTM: Provides B2B contact data and sales intelligence software.
4+ YOE4+ years in technical support or support engineering for B2B software; troubleshooting APIs, integrations, CRM syncs; proficiency with browser developer tools, HAR files, log analysis, SQL; strong written/verbal communication.
ZoomInfo, browser developer tools, HAR files, Salesforce, HubSpot, SQL, Zendesk, Salesforce Service Cloud
Senior Application Analyst - Epic Grand Central/Prelude
Boston, Massachusetts, United States
$116k-$128k/yrHybridFull Time
Dana-Farber Cancer Institute: Provides comprehensive cancer treatment and conducts oncological research.
6+ YOESupport Patient Access workflows in Epic;Strong knowledge of Financial Clearance;Epic Prelude/Grand Central experience; liaison between end users and IT; on-call support; 6+ years software applications.
Epic, Willow, Beacon, Cadence, Ambulatory, Microsoft 365, Smartsheet