9 software support analyst jobs at 5 companies in Norfolk, MA
3mo
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Technology Support Analyst
Boston, Massachusetts, United States
$80k-$90k/yr HybridFull Time
3+ YOEThree+ years of related IT experience; strong customer service; experience in Windows/Mac environments and Citrix; hardware/software troubleshooting; ability to work hybrid in Boston.
Microsoft Office, Citrix, Windows, MacOS, NetDocuments, Litera ChangePro, Outlook, PowerPoint, Mobile devices
1w
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Applications Analyst II
Somerville, Massachusetts, United States
$75k-$110k/yr HybridFull Time
Mass General Brigham: Provides integrated medical care, research, and clinical training services.
2+ YOEBachelor's degree in Information Systems or equivalent experience, 2–3 years supporting software applications, strong communication and analytical skills, and Microsoft Office 365 knowledge.
LabArchives, StudyTrax, Viva SiteVault, GitLab, Microsoft Office 365, Epic, Microsoft Teams
1mo
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Application Analyst II
Newton, Massachusetts, United States
$75k-$110k/yr HybridFull Time
Mass General Brigham: Provides integrated medical care, research, and clinical training services.
2+ YOEBachelor's in Information Systems (or equivalent experience),2+ years supporting software applications, strong communication, analytical skills, ability to develop test plans and train end users.
Microsoft Office 365, Epic
2mo
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Customer Solutions Analyst II
Bethesda or Vancouver or Waltham
$49k-$77k/yr HybridFull Time
4+ YOE4+ years in technical support or support engineering for B2B software; troubleshooting APIs, integrations, CRM syncs; proficiency with browser developer tools, HAR files, log analysis, SQL; strong written/verbal communication.
ZoomInfo, browser developer tools, HAR files, Salesforce, HubSpot, SQL, Zendesk, Salesforce Service Cloud
7h
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Technical Product Analyst
Louvain-la-Neuve or Nottingham or Dublin or Wellesley
OnsiteFull Time
3+ YOERequires 3+ years in clinical research operations, RTSM/IRT, support, or eClinical implementation; Python development and code review; software testing; GCP regulatory knowledge; and a relevant bachelor's degree or equivalent experience.
Python, US FDA GCP, ICH GCP, 21 CFR Part 11, EU Annex 11, Agile
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Senior Practice Technology Analyst
Boston or New York City or Chicago or Washington or Los Angeles
$117k-$195k/yr HybridFull Time
4+ YOEBachelor's degree,4+ years in a law firm or legal technology environment,experience supporting legal software,knowledge of generative AI legal platforms,training and documentation skills.
1mo
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Beaker Application Analyst II
Somerville, Massachusetts, United States
$75k-$110k/yr HybridFull Time
Mass General Brigham: Provides integrated medical care, research, and clinical training services.
2+ YOE2+ years supporting or operating software applications, strong analytical and communication skills, ability to learn quickly, Microsoft Office 365 proficiency, ability to obtain Epic certifications if required.
Microsoft Office 365, Microsoft Teams, Epic, Beaker
1mo
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Beaker Applications Analyst II
Somerville, Massachusetts, United States
$75k-$110k/yr HybridFull Time
Mass General Brigham: Provides integrated medical care, research, and clinical training services.
2+ YOE2+ years supporting software applications, strong analytical and communication skills, ability to troubleshoot and optimize lab workflows, Microsoft Office 365 experience, bachelor’s preferred; Epic certification may be required.
Microsoft Office 365, Microsoft Teams, Epic
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Senior Application Analyst - Epic Grand Central/Prelude
Boston, Massachusetts, United States
$116k-$128k/yr HybridFull Time
6+ YOESupport Patient Access workflows in Epic;Strong knowledge of Financial Clearance;Epic Prelude/Grand Central experience; liaison between end users and IT; on-call support; 6+ years software applications.
Epic, Willow, Beacon, Cadence, Ambulatory, Microsoft 365, Smartsheet