8 software support analyst jobs at 5 companies in Smithfield, RI
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Operations Analyst
Newton, Massachusetts, United States
$74k-$110k/yrOnsiteFull Time
Global PartnersNYSE: GLP: Supplies liquid fuel and operates convenience retail stores.
Analytical supply-chain role supporting fuel allocation, pricing, invoicing, supplier/hauler relations; requires Excel and supply-chain software proficiency and a bachelor's degree.
EASTCONN: Regional educational programs and support services for Connecticut schools.
2+ YOESupports system administration, software/hardware deployment, backups, monitoring, end-user support; requires ~2 years IT experience and A.S. or equivalent experience; strong analytical and learning ability.
CHAT-GPT, eGAMING, JAMF, LAMP, Adobe Creative Suite, FileMaker Pro
Mass General Brigham: Provides integrated medical care, research, and clinical training services.
2+ YOEBachelor's in Information Systems (or equivalent experience),2+ years supporting software applications, strong communication, analytical skills, ability to develop test plans and train end users.
ZoomInfoNASDAQ: GTM: Provides B2B contact data and sales intelligence software.
4+ YOE4+ years in technical support or support engineering for B2B software; troubleshooting APIs, integrations, CRM syncs; proficiency with browser developer tools, HAR files, log analysis, SQL; strong written/verbal communication.
ZoomInfo, browser developer tools, HAR files, Salesforce, HubSpot, SQL, Zendesk, Salesforce Service Cloud
Mass General Brigham: Provides integrated medical care, research, and clinical training services.
2+ YOE2+ years supporting or operating software applications, strong analytical and communication skills, ability to learn quickly, Microsoft Office 365 proficiency, ability to obtain Epic certifications if required.
Microsoft Office 365, Microsoft Teams, Epic, Beaker
Boston or New York City or Chicago or Washington, D.C. or Los Angeles
$117k-$195k/yrHybridFull Time
Ropes & Gray: A global law firm providing legal and advisory services.
4+ YOEBachelor's degree and minimum 4 years' experience in a law firm or legal tech environment; experience supporting legal software, generative AI familiarity, training materials, and basic analytics skills.
Mass General Brigham: Provides integrated medical care, research, and clinical training services.
2+ YOE2+ years supporting software applications, strong analytical and communication skills, ability to troubleshoot and optimize lab workflows, Microsoft Office 365 experience, bachelor’s preferred; Epic certification may be required.
Senior Application Analyst - Epic Grand Central/Prelude
Boston, Massachusetts, United States
$116k-$128k/yrHybridFull Time
Dana-Farber Cancer Institute: Provides comprehensive cancer treatment and conducts oncological research.
6+ YOESupport Patient Access workflows in Epic;Strong knowledge of Financial Clearance;Epic Prelude/Grand Central experience; liaison between end users and IT; on-call support; 6+ years software applications.
Epic, Willow, Beacon, Cadence, Ambulatory, Microsoft 365, Smartsheet