1,203 success jobs at 683 companies in Massachusetts
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Partner Success Manager
Boston or Lehi or Brooklyn or New York City
$80k-$100k/yr HybridFull Time
3+ YOE3–5 years in partner success/channel/customer success or related roles; experience with partner portfolios, commercial fluency, HubSpot and Salesforce proficiency, strong communication and data skills.
HubSpot, Salesforce
6d
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Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Idaho or Illinois or Kentucky or Maine or Massachusetts or Minnesota or New Jersey or New York or Ohio or Pennsylvania or Texas or Utah or Washington
$110k-$130k/yr RemoteFull Time
5+ YOERequires 5+ years in Customer Success, Account Management, or B2B SaaS; retention and renewal experience; CRM and customer success tool proficiency; analytics, communication, collaboration, and process improvement skills.
Salesforce, Totango, Gainsight
2w
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Customer Success Manager
Peabody, Massachusetts, United States
$70k-$75k/yr OnsiteFull Time
3+ YOEBachelor’s degree required; 3–6 years in Customer Success, Account Management, or client-facing SaaS, RIM, or subscription roles. Requires CRM and customer success tool proficiency, analytics, and executive communication.
Salesforce, HubSpot, Gainsight, Totango, ChurnZero
1mo
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Principal, Customer Success
Boston, Massachusetts, United States
$125k-$150k/yr HybridFull Time
6+ YOEBachelor's degree, 6+ years in customer success/account management or client-facing commercial/scientific roles (life sciences preferred); ability to own sponsor relationships, translate research into commercial value, and lead client deliverables.
2mo
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Customer Success Manager
Boston, Massachusetts, United States
HybridFull Time
3+ YOEBachelor's or equivalent, 3+ years in customer success or related B2B SaaS role, experience managing commercial accounts, familiarity with CRM/Customer Success tools, strong communication and strategic relationship skills, hybrid work (3 days onsite).
Gainsight, Salesforce, Totango, ChurnZero, CRM, Microsoft Copilot, ChatGPT, Claude
1mo
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Scaled Customer Success
Boston or New York City or Washington
OnsiteFull Time
2+ YOE2–6 years in customer success, account management, solutions consulting, operations, or customer-facing SaaS; strong written and verbal communication; systems- and metrics-oriented; willing to relocate to Boston, NYC, or Washington DC; US Person required; willing to travel periodically.
2mo
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Customer Success Manager
Remote, Massachusetts, United States
$70k-$80k/yr RemoteFull Time
3+ YOE3-5+ years in enterprise SaaS customer success; proven GRR/NRR; strong communication; data-driven; Bachelor's degree.
CRM, APIs, Data integrations, Product configuration, AI tooling
3w
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Senior Customer Success Manager
Boston, Massachusetts, United States
$90k-$105k/yr HybridFull Time
5+ YOE5+ years in SaaS customer success or account management with renewals, upsell experience; strong relationship, negotiation, and organizational skills; experience with Salesforce and customer-success tools.
Salesforce, Gong.io, Outreach, Catalyst
3w
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Customer Success Specialist
Boston, Massachusetts, United States
$35/hr HybridFull Time
Experience in customer success, sales, or operations; strong communication, organization, proactive problem-solving, persistence in outreach, and empathy. Familiarity with Medicaid and homecare is a plus.
2mo
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Customer Success Manager
Boston or Somerville
$130k-$155k/yr OnsiteFull Time
4+ YOE4+ years in Customer Success with multi-client management, onboarding, QBRs, data-driven, growth mindset, AI-first approach, strong communication.
1mo
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Head of Customer Success
Boston, Massachusetts, United States
$200k-$240k/yr HybridFull Time
Senior Customer Success leader with enterprise healthcare experience, expertise in value-based care, analytics-driven decision making, and ability to build and lead teams; bachelor’s degree required; MBA preferred.
API, EHR
1mo
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Customer Success Manager
New York City or Boston
HybridFull Time
Experience in customer success/account management with a track record driving adoption and outcomes; strong communication and data storytelling; comfortable with ambiguity in an early-stage environment.
Shopify
1mo
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Customer Success Manager
Boston, Massachusetts, United States
$90k-$110k/yr OnsiteFull Time
3+ YOE3+ years SaaS customer success/onboarding experience; full-lifecycle customer management, strong communication, data-driven with CRM and reporting tooling familiarity.
1w
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Client Success Consultant
Leawood or Ohio or Pennsylvania or New Jersey or Texas or Burlington
$101k-$144k/yr RemoteFull Time
5+ YOEBachelor's degree required,5+ years client success or related experience,ability to manage executive relationships,travel up to 20%,clinical or RN background preferred.
1w
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Customer Success Associate
Boston or New York City
$41k-$69k/yr HybridFull Time
Customer success experience with CRM proficiency, strong verbal/written communication, intermediate problem-solving, basic analytics, and collaboration to support onboarding, renewals, and customer engagement.
CRM
1w
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Manager, Customer Success
Cambridge, Massachusetts, United States
$108k-$115k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent; 5+ years of customer success or sales experience; 2+ years managing customer-facing teams of 3+; SaaS or insurance experience preferred.
EverQuote Pro
2w
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Program Success Manager
California or Florida or Texas or Massachusetts or Arizona or New York or Illinois
RemoteFull Time
5+ YOE5+ years in advising/customer success/coaching or consultative sales; strong emotional intelligence, proactive, able to manage high volume of student conversations and drive retention/completion.
HubSpot, Slack, Google Workspace, AI tools
3w
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Customer Success Manager
Boston, Massachusetts, United States
$90k-$110k/yr HybridFull Time
3+ YOE3-5 years in customer success or SaaS, experience with CRM/CS tools, onboarding and expansion, strong communication and presentation skills, technical aptitude, proficient with MS Office.
Salesforce, Gainsight, Vitally, Microsoft Office
3w
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Client Success Director
St. Petersburg or Boston or St. Louis or Atlanta or Morristown
$153k-$194k/yr HybridFull Time
10+ YOESenior leader with 10+ years driving client success at scale, strong financial and operational management, organizational design, change management, AI tool proficiency, and executive influence.
1mo
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Head of Customer Success
Massachusetts or Spain
$216k/yr RemoteFull Time
8+ YOE4+ Mgmt8+ years in customer success/account management/growth with 4+ years managing teams; experience building CS operating systems, owning renewal/expansion outcomes, strong written communication, technical fluency, and analytical judgment.
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