Dolby LaboratoriesNYSE: DLB: Develops audio and video signal processing and compression technologies.
5+ YOE5+ years in operational/support roles for production streaming or OTT services; experience with incident ownership, IaC, monitoring tools, CDN/DRM/WebRTC, on-call rotations, strong communication and troubleshooting skills.
National Carwash Solutions: Provides equipment, chemicals, and maintenance services for car washes.
0+ YOEBachelor's degree required; 0–2 years experience; strong communication, problem-solving, data analysis, and customer-support skills; ability to analyze logs and create documentation.
Keyfactor: Provides machine identity management and digital certificate automation solutions.
3+ YOEBachelor’s degree or equivalent; 3+ years as a technical support engineer in a customer-facing role; strong communication; log analysis; SQL; Linux; Windows Server.
Global-eNasdaq: GLBE: Platform enabling global direct-to-consumer e-commerce for brands.
5+ YOE5+ years application support experience, incident management, debugging and log analysis, strong analytical and communication skills, scripting/automation experience, ability to work with engineering and cross-functional teams.
Westminster or Lake Oswego or Atlanta or Portsmouth or Knoxville
$91k-$125k/yrHybridFull Time
TrimbleNASDAQ: TRMB: Provides hardware, software, and services for construction and geospatial industries.
5+ YOE5+ years in technical support/customer success for enterprise software, deep Microsoft Azure Cloud proficiency, expert troubleshooting, telemetry/dashboard development, enterprise stakeholder management, HTML/JSON/CSS and SQL familiarity.
Microsoft Azure Cloud, Trimble CMS Vista ERP, HTML, JSON, CSS, SQL Database, CRM ticketing systems
3+ YOE3-5 years in technical support for material handling/automation; controls hardware and electrical troubleshooting; PLC experience; bachelor’s or associate degree in engineering or related field; on-call rotations; 20-30% travel.
Banyan Software: Acquires and operates niche enterprise software companies for life.
3+ YOE3+ years enterprise application support experience; strong SQL Server and Windows server troubleshooting; experience with installations/upgrades, ticketing systems, remote support, and customer-facing communication in high-urgency situations.
SQL Server, SQL, Windows Server, Windows Event Viewer, Freshdesk, PowerShell, Microsoft Azure
Jacksonville or Milwaukee or Atlanta or New York City
$145k-$246k/yrHybridFull Time
FISNYSE: FIS: Provides technology solutions for merchants, banks, and capital markets
Hands-on troubleshooting of Kubernetes-based production environments, customer-facing support experience, strong Linux, networking, logs/metrics, and incident resolution skills.
Sr Staff Operational Support Engineer (Atlanta, US)
Atlanta, Georgia, United States
$152k-$209k/yrOnsiteFull Time
DolbyNYSE: DLB: Develops and licenses audio and visual entertainment technologies.
8+ YOE8+ years in operational/support roles; experience with large-scale production video streaming, incident leadership, IaC, and AI-driven operations; strong cross-functional collaboration.
Brainlab: Develops software-driven medical technology for minimally invasive surgery.
B.S. in Biomedical/Electrical/Mechanical Engineering or IT Technology; strong hardware troubleshooting; able to travel up to 80%; excellent communication and team skills.
Bachelor's in civil or mechanical engineering (or equivalent experience); experience in APM/railway or similar; knowledge of track/railway systems and control interfaces; strong problem-solving; ability to travel 50%+.
Diagnostica Stago: Manufactures diagnostic systems for hemostasis and thrombosis analysis.
3+ YOE3+ years troubleshooting and repairing diagnostic equipment, valid driver's license, strong technical and customer service skills, knowledge of Windows operating systems and database/internet software.
Windows 10, Windows 7, Windows NT, Windows XP, DOS