193 support team lead jobs at 127 companies in Illinois
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Team Lead, Customer Support
Chicago, Illinois, United States
$93k-$96k/yrHybridFull Time
RLDatix: Private healthcare software helping hospitals and care providers manage safety, risk, compliance, and workforce operations.
Customer support experience in software, proven team leadership or coaching, strong troubleshooting and case management skills, cross-functional collaboration, and familiarity with healthcare technology or enterprise software.
AI tools, automation workflows, standard operating procedures
YMCA of Metropolitan Chicago: Strengthening communities through youth development and healthy living.
Age 19+, experience in childcare/education or youth leadership, strong communication, ability to lead staff, coordinate programs, and support families.
Baseline Fitness: Planet Fitness franchise operator with over 100 locations.
Assist oversight of gym operations, train and develop staff, provide exceptional member service, manage front-desk tasks, and support Club Manager; basic computer proficiency and ability to lift up to 50 lbs.
WalmartNYSE: WMT: Global retail, e-commerce, and supply chain.
Leads store cleanliness activities and supports stocking, backroom, receiving, truck unloading, product sorting, shelf stocking, and customer assistance in a physically demanding retail environment.
Sparkle Express Car Wash: Private express car-wash operator serving drivers across Illinois, Georgia, and South Carolina.
Lead shift operations, coach and support team members, ensure cleanliness and safety, handle customer interactions, support hiring and training; supervisory experience a plus.
AllegionNYSE: ALLE: Global provider of security products and access control solutions.
Lead and coach production team, enforce safety/quality standards, perform troubleshooting and minor repairs, support continuous improvement and meet production metrics.
1+ YOELeads restaurant teams, coaches and develops team members, supports food safety, inventory, cash handling, opening and closing, guest service, and physical work up to 50 pounds.
Louis VuittonEuronext Paris: MC: A global luxury fashion house and leather goods manufacturer.
Coach and develop retail staff, drive sales and client relationships, support operations and floor management; strong communication and leadership skills required.
VASA Fitness: High-value, low-price fitness club operator.
3+ YOERequires 3+ years leading or supporting teams in childcare, education, youth programs, or related settings, plus child-care experience, communication, problem-solving, organization, and adaptability.
TransUnionNYSE: TRU: Global information and insights providing credit reporting and risk management.
Experience managing 24x7 service desk teams with SLAs/KPIs, ITIL processes, performance management, staffing, metrics review, incident coordination, and cross-functional collaboration.
The Fruitful Yield: Family-owned Chicagoland retailer serving customers with natural foods, vitamins, supplements, personal care, sports nutrition, and pet products.
Retail leadership experience supporting store operations, customer service, point-of-sale transactions, cash handling, inventory control, merchandising, cleanliness, safety, and GMP compliance.
Second National BankNASDAQ: OSBC: Private community bank serving Chicagoland individuals and businesses with deposits, lending, mortgages, and wealth management.
2+ YOE2+ years sales/service experience in banking or call center; high school diploma; call monitoring acceptance; strong phone, sales, computer, and interpersonal skills.
Logical Position: U.S. digital marketing agency serving businesses with PPC, SEO, paid social, email, and Amazon advertising.
4+ YOE2+ MgmtRequires 4+ years in IT help desk or technical support, 2+ years managing teams, bachelor's degree or equivalent, Microsoft 365 administration, ticketing systems, Active Directory, identity management, networking, and ITIL knowledge.
Microsoft Office 365, ticketing systems, Active Directory, identity management systems, multi-factor authentication, VLANs, VoIP, Firewalls, VPN, ITIL
Logical Position: U.S. digital marketing agency serving businesses with PPC, SEO, paid social, email, and Amazon advertising.
4+ YOE2+ MgmtRequires 4+ years in IT help desk or technical support, 2+ years managing teams, a bachelor's degree or equivalent, Microsoft Office 365 administration, ticketing systems, Active Directory, identity management, MFA, networking, and ITIL knowledge.
Microsoft Office 365, Active Directory, VLANs, VoIP, Firewalls, VPN
Corston Architectural Detail: UK private designing and selling premium solid-brass hardware, switches, sockets, and lighting for homes and businesses.
2+ YOERequires 2–3 years supporting NetSuite or comparable ERP, Microsoft Azure and Microsoft 365 experience, senior IT support or supervisory experience, infrastructure and networking knowledge, troubleshooting, and stakeholder management skills.
NetSuite, SAP Business One, Microsoft Dynamics, Oracle ERP, Sage X3, Epicor, Microsoft Azure, Microsoft 365, Entra ID, Exchange Online, Microsoft Teams, Microsoft SharePoint, ITIL
Carle Health: Integrated healthcare system serving central and southeastern Illinois.
Requires a master's degree and Illinois LCSW or LCPC licensure. Must provide counseling, facilitate evidence-based substance abuse modalities, communicate effectively, and support clinical best practices.