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Client Support Specialist - Technical
Omaha or Jacksonville
OnsiteFull Time
Provide technical support for ICE Mortgage Technology products; resolve client cases, document interactions in CRM, use knowledge base, strong communication, problem-solving, multitasking; underwriting experience preferred.
CRM
3d
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GPMS Quality Specialist I
Jacksonville, Florida, United States
RemoteFull Time
2+ YOEHandle and investigate complaints per GMP and regulatory requirements, document cases, provide customer support; vocational/technical training or associates and 2 years customer service experience required.
4w
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Client Support Specialist I, Bankruptcy and Foreclosure
Jacksonville or Omaha or Provo
OnsiteFull Time
2+ YOE2 years mortgage servicing or technical support experience; competency in software troubleshooting, case documentation, customer service, time management, and problem-solving.
1mo
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Client Support Specialist, EMN
Jacksonville or Provo or Omaha
OnsiteFull Time
3+ YOE3+ years technical customer-facing support (or 1+ year plus Bachelor's). Requires desktop/browser troubleshooting, Microsoft Office, Windows, PC hardware, SaaS experience, network tools (Telnet/Traceroute/Ping), Splunk familiarity, CRM documentation skills, strong communication.
Microsoft Office, Windows, Windows Registry, Telnet, Traceroute, Ping, Splunk, CRM
1mo
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Client Support Specialist II, Ops Tech
Jacksonville, Florida, United States
OnsiteFull Time
2+ YOE2+ years customer service or technical support experience; familiarity with IBM mainframe (TSO/ISPF, JCL, SYSOUT); experience with GoAnywhere MFT or comparable MFT (MOVEit, Sterling); basic mortgage servicing knowledge; ability to diagnose and resolve software issues and document cases.
MSP (EDI/Odds), TN3270, GoAnywhere MFT, GoAnywhere, RP Print, CICS, TSO/ISPF, JCL, SYSOUT, MOVEit, Sterling