7 technical documentation specialist jobs at 4 companies in Saint Augustine, FL
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Client Support Specialist - Technical
Omaha or Jacksonville
OnsiteFull Time
Intercontinental ExchangeNYSE: ICE: Operates global financial exchanges, clearing houses, and mortgage technology.
Provide technical support for ICE Mortgage Technology products; resolve client cases, document interactions in CRM, use knowledge base, strong communication, problem-solving, multitasking; underwriting experience preferred.
Johnson & JohnsonNYSE: JNJ: Global healthcare developing pharmaceuticals and medical technologies.
2+ YOEHandle and investigate complaints per GMP and regulatory requirements, document cases, provide customer support; vocational/technical training or associates and 2 years customer service experience required.
ABBSIX Swiss Exchange: ABBN: Provides electrification and automation technologies for global industries.
Lead and execute maintenance of equipment and production lines, update technical documentation, solve major technical problems, and propose improvement projects; follow HSE and company standards.
Bank of AmericaNYSE: BAC: Provides global banking, investing, and financial risk management services.
3+ YOE3+ years technical operations/enterprise support experience; proficiency with Microsoft 365/Outlook, SharePoint, Active Directory, Exchange, OneDrive, Teams, WebEx; ITIL knowledge; Windows and networking fundamentals; strong documentation and communication skills; on-call support.
Microsoft Outlook, Microsoft 365, Microsoft SharePoint, WebEx, Lync, Skype, Active Directory, Microsoft Exchange, Microsoft OneDrive, Microsoft Teams, Windows OS, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, SQL, PowerShell
Client Support Specialist I, Bankruptcy and Foreclosure
Jacksonville or Omaha or Provo
OnsiteFull Time
Intercontinental ExchangeNYSE: ICE: Operates global financial exchanges, clearing houses, and mortgage technology.
2+ YOE2 years mortgage servicing or technical support experience; competency in software troubleshooting, case documentation, customer service, time management, and problem-solving.
Intercontinental ExchangeNYSE: ICE: Operates global financial exchanges, clearing houses, and mortgage technology.
2+ YOE2+ years customer service or technical support experience; familiarity with IBM mainframe (TSO/ISPF, JCL, SYSOUT); experience with GoAnywhere MFT or comparable MFT (MOVEit, Sterling); basic mortgage servicing knowledge; ability to diagnose and resolve software issues and document cases.