147 technical escalation engineer jobs at 93 companies in United States
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Escalation Engineer - Dallas
Coppell or Tel Aviv-Yafo
HybridFull Time
5+ YOE5+ years in technical escalation/support, networking fundamentals (TCP/IP, DNS, TLS/SSL), web debugging (HAR, net-export), log analysis with observability platforms, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills.
Chromium, HAR, net-export, Coralogix, Sentry, New Relic, JavaScript, C#, Go, Python, PowerShell, Bash, TCP/IP, DNS, TLS/SSL, VPN, SSO, SAML, OAuth/OIDC, Azure AD, Okta
1mo
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Escalation Engineer
United States
$100k-$150k/yr OnsiteFull Time
3+ YOE3+ years technical support/design experience, strong networking fundamentals, cloud networking knowledge (AWS/Azure/GCP) preferred, scripting knowledge (Python/Terraform) a plus, advanced Linux and troubleshooting tool experience.
Python, Terraform, Kubernetes, REST APIs, IXIA, tcpdump, Wireshark, iPerf3, Linux, AWS, Azure, GCP
1mo
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Technical Escalation Engineer (Third Shift)
Lehi, Utah, United States
OnsiteFull Time
Experience in NOC or network monitoring preferred; strong networking knowledge (TCP/IP, SNMP, DHCP, DNS); excellent written and verbal communication; ability to work 24/7 shift schedules and produce clear incident documentation.
VAST Data Platform, TCP/IP, SNMP, DHCP, DNS
1mo
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Escalation Engineer (Tier 3 Support)
United States or Canada
$80k-$100k/yr RemoteFull Time
4+ YOE4+ years technical support experience; strong troubleshooting with Microsoft cloud (Azure, AVD, Intune), Windows desktop environments, networking (DNS,TCP/IP), and customer communication; ability to perform deep root-cause analysis and mentor junior engineers.
Azure, AVD, Microsoft Intune, Windows 10, Windows 11, Windows Server, Remote Desktop Services, FSLogix, VMware, Citrix, Hyper-V, Nutanix, PowerShell
5d
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IT Support Escalation
Orlando, Florida, United States
$48k-$55k/yr OnsiteFull Time
2+ YOERequires 2–3 years of managed service provider experience, professional IT certifications preferred, technical diagnosis, communication, multitasking, and support of networks, servers, cloud, and security systems.
Windows Server, Exchange, SQL, Microsoft SharePoint, VMware, Citrix, WAN, LAN, VPN, Terminal Services, ConnectWise, LabTech, SonicWall
3w
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Senior Technical Success Engineer
Toronto or San Francisco
RemoteFull Time
1.5+ YOEEnterprise technical support experience, an 18+ month support role, SaaS escalation ownership, live-query diagnosis using SQL, SOQL, or equivalent, documentation experience, and strong technical communication.
SQL, SOQL
4w
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Senior Staff Engineer, Escalation Support Engineering
Richardson or Massachusetts or Pennsylvania or Minnesota or Texas or Arizona or Oregon or California
RemoteFull Time
10+ YOEExpertise with SONiC and FRR, deep networking protocol knowledge (BGP/OSPF/ISIS/VXLAN/EVPN etc.), switching and routing architecture, Linux proficiency, customer-facing escalation experience, technical writing; travel up to 10%.
SONiC, FRR, Linux, Python
1mo
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Technical Product Support Engineer
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Provide technical support, escalations, installations, troubleshooting, system performance reporting, and documentation for customer equipment.
1mo
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Technical Product Support Engineer
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Provide technical support and escalations for customer systems, lead installations/upgrades, troubleshoot and debug equipment, generate performance metrics and documentation.
2w
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Technical Support Engineer
Santa Ana or Plano or Boca Raton or Jersey City or United States
$41-$67/hr OnsiteFull Time
5+ YOERequires 5+ years in technical support engineering, SRE, or Tier 3 escalation; identity provider, networking, SQL, scripting, and ticketing-system experience; U.S. work authorization.
Descope, Okta, Datadog, Splunk, SQL, NetSuite, Navision, Zendesk, Jira, ServiceNow
12h
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Technical Support Engineer (TSE)
United States
$120k-$150k/yr RemoteFull Time
6+ YOERequires 6+ years in technical, systems, network, SRE, or DevOps engineering; enterprise networking and Linux troubleshooting; REST APIs, authentication, virtualization, escalation, and technical communication experience.
Linux, REST API, HTTP, HTTPS, SAML, OAuth, VMware vSphere, VMware ESXi, VMware vCenter, Wireshark, tcpdump, curl, Postman, Kafka, Cassandra, PostgreSQL, ServiceNow, Jira, Zendesk, TCP/IP, DNS, DHCP, ARP, VLAN, SNMP, SPAN/TAP, SRE, DevOps
2mo
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Senior Engineer II, Technical Support
Phoenix or Oregon
FieldFull Time
3+ YOEBachelor's degree in a technical field or equivalent experience, 3+ years relevant experience, semiconductor tool installation and ramp experience, structured troubleshooting, escalation management, and readiness to travel extensively.
XP8, Synergis, Intrepid, Prominis, Microsoft Word, Microsoft Excel, Microsoft SharePoint, SAP, ALD, PEALD, EPI, PECVD, CVD
2w
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Technical Support Engineer III
American Fork, Utah, United States
OnsiteFull Time
3+ YOERequires 3+ years in technical support engineering, escalation, or NOC roles supporting deployed hardware or connected devices, plus Linux and network systems administration certification or equivalent experience.
Linux, TCP/IP, DNS, DHCP, VPN, LTE
2w
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Technical Support Engineer III
American Fork, Utah, United States
OnsiteFull Time
3+ YOERequires 3+ years in technical support engineering, escalation, or NOC roles supporting deployed hardware or connected devices, plus Linux and network systems administration expertise or equivalent experience.
Linux, TCP/IP, DNS, DHCP, VPN, APN, SIM
2mo
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Senior Technical Support Engineer - Industrial Networking
Brea, California, United States
$73k-$110k/yr OnsiteFull Time
5+ YOE5+ years networking experience with Ethernet/IP, expert Wireshark skills, CLI proficiency, bachelor\u0002s degree or equivalent experience preferred, authorization to work in the US, strong customer-facing troubleshooting and escalation management skills.
Wireshark, Linux, CLI, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Teams, Visio, PowerPoint
1mo
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Technical Escalations Engineer 2 (Logs) - US-East
Boston or New York City
$85k-$124k/yr HybridFull Time
Deep log troubleshooting experience (parsing, ingestion, pipelines), mentoring/supporting engineers, partnering with Engineering/Product, and strong customer-facing communication.
GROK, JSON, Zendesk, Jira, Confluence
7h
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Senior Engineer, Technical Support
Bayan Lepas or Oklahoma City or Round Rock
OnsiteFull Time
5+ YOERequires 5+ years of technical support experience, strong PowerEdge XE, InfiniBand, Linux, troubleshooting, diagnostics, escalation, and customer-facing skills. Bachelor's degree and an additional language are desirable.
Dell PowerEdge, Dell PowerEdge XE, InfiniBand, Linux, RHEL, Ubuntu
2mo
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Technical Support Engineer, Tavily
Tel Aviv or Amsterdam or New York City or Austin or United States or Europe
$100k-$150k/yr HybridFull Time
2+ YOE2+ years technical B2B support; experience with APIs, Python, LangChain, LlamaIndex, vector DBs, n8n, logs/monitoring; strong troubleshooting, communication, and ability to escalate and work off‑hours.
APIs, Python, LangChain, LlamaIndex, vector DBs, n8n
1w
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Technical Support Engineer II
Dallas, Texas, United States
$42k-$76k/yr OnsiteFull Time
2+ YOERequires 2–4 years of relevant experience, an associate degree or equivalent, technical support and escalation experience, Salesforce, Microsoft Office, Jira, API, cloud technologies, SQL, and strong communication skills.
Microsoft Office, Salesforce, Bomgar, Jira, API, SQL
3w
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Senior Technical Support Engineer
Kirkland, Washington, United States
$161k-$220k/yr RemoteFull Time
6+ YOEBachelor's degree in a computing field and 6 years of progressive experience required, including 3 years each in Kubernetes, cloud infrastructure, technical support, escalations, CRM, JIRA, and software lifecycle management.
Kubernetes, Linux, Docker, Bash, Python, OpenShift, PKS, Rancher, Google GKE, AWS EKS, VMware, AWS, Microsoft Azure, Google Cloud, Salesforce, ServiceNow, JIRA
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