2w
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Director of Information & Technical Services
Cambridge, Massachusetts, United States
HybridFull Time
5+ YOE3+ MgmtMaster's in library and information science (ALA-accredited) or related; 5+ years technical services experience in academic libraries; 3+ years managing librarians/staff; budget management and systems experience.
1mo
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Technical Infrastructure Program Manager, Robotics Technical Services Retrofits
North Reading, Massachusetts, United States
$127k-$172k/yr OnsiteFull Time
3+ YOE3+ years technical infrastructure management; BS in mechanical/electrical engineering or equivalent; strong analytical, detail, and communication skills.
2w
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Team Lead, Technical Services
Chelmsford, Massachusetts, United States
$75k-$88k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years service/support experience, 2+ years people leadership; coaching, conflict resolution, metrics analysis, and cross-functional problem solving; bachelor’s in computer science or related preferred.
Salesforce, Support Ticketing Systems
2w
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Practice Manager–Technical Implementation Services
Burlington, Massachusetts, United States
$238k-$262k/yr HybridFull Time
8+ YOEBachelor's in CS/Engineering or equivalent,8+ years client service experience in financial software services,technical integration and implementation expertise,team leadership and client-facing skills.
XML, SOAP, TEL tools, Oracle, Microsoft MS SQL Server, Sybase, Tomcat, MQ Series, Tibco, MSMQ, Sonic MQ, Open JMS, Java, C#, Perl, SaaS
2mo
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Technical Services Associate
Somerville, Massachusetts, United States
$25-$26/hr OnsiteFull Time
0.25+ YOEAssociate or Bachelor's degree required; 3-6 months customer/client-facing experience; proficiency in Microsoft Word, Excel, Outlook; familiarity with Oracle and EHS regulations; must be authorized to work in the US and have reliable transportation.
Oracle, Waste Land system, Microsoft Word, Microsoft Excel, Microsoft Outlook
1w
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Technical Service Manager
Derry or Auburn Hills
OnsiteFull Time
8+ YOE3+ MgmtBachelor's in technical discipline, 8+ years technical service/applications experience in polymers/elastomers, 3+ years people management, TPU and polymer processing knowledge, extrusion/injection experience, troubleshooting, and ~25–40% travel.
3w
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Technical Account Manager
Chicago or New York City or Boston
$97k-$120k/yr HybridFull Time
5+ YOE5+ years in technical support or account management at a SaaS company, SQL experience, familiarity with APIs, MDM, authentication protocols (SAML/OAUTH), API scripting, and practical AI/ML experience; strong communication and project management skills.
Box, SQL, MDM Solutions, SAML, OAUTH
1mo
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Senior Manager, Technical Partner Operations
Boston, Massachusetts, United States
$146k-$180k/yr OnsiteFull Time
10+ YOEBachelor's degree or equivalent, 10+ years in technical services/partner management, experience leading partner-facing and internal support teams, data-driven with KPI presentation skills, familiarity with Zendesk, Microsoft Excel/PowerPoint, and AI/automation tools.
Zendesk, Microsoft Excel, Microsoft PowerPoint, Gemini, Claude, ChatGPT
1mo
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Technical Account Manager - DACH
Munich or London or Boston
HybridFull Time
3+ YOE3+ years in technical account management/solutions/implementation at a B2B SaaS company; strong technical aptitude, project management, customer relationship skills; fluent German and English; familiarity with REST APIs, webhooks, SCIM and ERP systems preferred.
REST APIs, webhooks, SCIM, SAP, NetSuite, Workday
2w
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Technical Success Manager
Boston, Massachusetts, United States
$92k-$115k/yr HybridFull Time
3+ YOE3+ years in a customer-facing technical role, experience with enterprise technical customers, knowledge of developer/application security tools, strong communication, organizational and problem-solving skills.
GitHub, Jira, Jenkins, VS Code
5d
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
4w
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QC Technical Services Analyst III
Portsmouth, New Hampshire, United States
OnsiteFull Time
2+ YOE2+ years cGMP QC lab or regulated inventory experience, HS diploma required, Bachelor\u0002s preferred; knowledge of chain-of-custody, aseptic technique, inventory management, and cGMP documentation.
1w
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Technical Account Manager
Boston, Massachusetts, United States
$160k-$200k/yr HybridFull Time
Senior technical customer-facing role requiring DevOps/cloud background, hands-on integrations and troubleshooting, strong communication, presentation skills, and experience with monitoring/observability markets.
Java, Go, Python
3mo
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Technical Account Manager
Boston or United States or India
$130k/yr HybridFull Time
3+ YOE3+ years supporting enterprise customers in TAM/consultative roles; strong technical aptitude with front-end web technologies, APIs, JS/CSS/XPath, EM/DevOps familiarity; excellent communication and project experience.
core JS, CSS, XPath, Web APIs, mabl's MCP server, GenAI
1mo
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Senior Technical Success Manager III - Strategic
Arlington or Atlanta or Austin or Boston or Charlotte or Chicago or Dallas or Hartford or Houston or Indianapolis or Minneapolis or New Haven or New York or Philadelphia or Raleigh or St Louis
$194k-$291k/yr HybridFull Time
7+ YOE7+ years in Customer Success/Technical Account Management in B2B SaaS, 3+ years leading enterprise deployments, 2+ years managing a portfolio of strategic accounts; strong technical fluency with Amplitude, project management, business acumen, and executive communication.
Amplitude
3mo
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eData Client Services Project Manager
Boston or Dallas or Houston or Miami or Washington DC
$114k-$191k/yr HybridFull Time
5+ YOEFive years of experience in litigation support or eDiscovery consulting; at least two years in a multi-office law firm or alternative legal service provider. Strong communication, client service, and technical skills.
Microsoft Office Suite, Aspera, Beyond Compare, CaseNotebook, TrueCrypt, RelOne
1mo
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Technical Customer Support Manager
New York City or Palo Alto or Washington or Atlanta or Boston
$100k-$130k/yr HybridFull Time
3+ YOE3+ years in customer-facing technical support or similar in SaaS/fintech; strong troubleshooting; REST APIs, logs, debugging tools, or SQL; Jira/Zendesk; clear communication; self-starter.
REST APIs, SQL, Jira, Zendesk, logging tools, documentation tools
2w
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Product Manager - Radium Services
Burlington, Massachusetts, United States
$100k-$150k/yr OnsiteFull Time
5+ YOEBachelor's degree required; 5+ years in product management, strategic marketing, or related technical industries; experience with customer discovery, cross-functional coordination, and product roadmaps; technical learning agility; familiarity with radiological/nuclear regulations preferred.
1mo
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Software Technical Account Manager (Traveling)
Boston or Scottsdale or United States
$98k-$157k/yr FieldFull Time
4+ YOE4+ years TAM or technical customer delivery experience; supporting SaaS/cloud deployments; strong troubleshooting, communication, and organizational skills; ability to obtain/maintain CJIS compliance; willingness to travel ~80% and be based within an hour of an Axon Hub.
Microsoft Power BI, SQL, CAD, RMS
21h
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Senior Services Consultant
Cambridge, Massachusetts, United States
$100k-$150k/yr HybridFull Time
Fluent English and Spanish, deep SaaS implementation expertise, strong project management, technical aptitude with integrations and APIs, consultative communication and executive-facing skills.
CRM, ERP, APIs
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