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16 technical support analyst jobs at 14 companies in Cranston, RI

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Technical Product Analyst
Louvain-la-Neuve or Nottingham or Dublin or Wellesley
OnsiteFull Time
4G Clinical
4G Clinical: Private life-sciences software provider delivering randomization and trial-supply technology to pharmaceutical and biotechnology clinical-trial teams.
3+ YOERequires 3+ years in clinical research operations, RTSM/IRT, support, or eClinical implementation; Python development and code review; software testing; GCP regulatory knowledge; and a relevant bachelor's degree or equivalent experience.
Python, US FDA GCP, ICH GCP, 21 CFR Part 11, EU Annex 11, Agile
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2mo
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IT Tech Support Analyst, Epic
Boston or Massachusetts
$57k-$67k/yr HybridFull Time
Community Technology Cooperative
Community Technology Cooperative: Nonprofit FQHC-governed accountable care organization helping community health centers deliver value-based care to underserved patients.
2+ YOEExperience with Epic implementations, hardware and network troubleshooting, PowerShell, Active Directory, Okta, SharePoint, Kuiper MDM, OnBase, and Biscom; minimum 2 years technical support experience; bachelor's in CS/IT preferred.
Epic, Kuiper MDM, PowerShell, Command Line, Okta, Active Directory, Microsoft SharePoint, Microsoft Outlook, Microsoft Azure, Entra, Biscom, OnBase, Windows, Microsoft Office, Microsoft Power Platform, Microsoft Lists, Microsoft Forms, Microsoft Power Automate, Microsoft Power Apps, TCP/IP, DNS, DHCP, VPN
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Technology Support Analyst (L2)
Boston, Massachusetts, United States
$69k-$103k/yr HybridFull Time
ArentFox Schiff
ArentFox Schiff: Private U.S. law firm providing business, regulatory, litigation, and transactional counsel to companies, governments, individuals, and associations.
3+ YOE3+ years advanced technical support experience, proficiency with Microsoft Windows/365 apps, Active Directory, SCCM, Citrix VDI, VPN; strong troubleshooting, training, and customer-service skills.
Microsoft Windows, Microsoft 365, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft OneNote, Microsoft Teams, Microsoft SharePoint, Active Directory, SCCM, OSD Cloud, Autopilot enrollment, Citrix VDI, VPN
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Technical Solutions Analyst - Operations
Norwood or Norton or Connecticut
$112k-$130k/yr HybridFull Time
Home Market Foods
Home Market Foods: Food manufacturer producing meatballs, hot dogs, sausages, and roller-grill snacks for retail and foodservice customers.
5+ YOEBilingual English/Spanish; bachelor's degree or equivalent experience; 5+ years supporting or implementing D365 SCM, AX, or comparable manufacturing ERP; expertise in supply chain modules, integrations, migration, and reporting.
Microsoft Dynamics 365 Supply Chain Management, Microsoft Dynamics 365 Finance and Operations, Microsoft Dynamics AX, Microsoft Power Platform, Microsoft Power BI, SSRS, WMS, EDI, 3PL
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2mo
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Aerospace QA Technical Analyst
Avon, Massachusetts, United States
$70k-$80k/yr OnsiteFull Time
PPG Industries
PPG IndustriesNYSE: PPG: We protect and beautify the world.
2+ YOE2+ years in quality, manufacturing, or engineering (or Associate's degree preferred); familiarity with aerospace/OEM, ISO9001/AS9100/AS9102, drawing interpretation; support audits, FAI (AS9102), document control; U.S. work-eligibility required.
Exostar
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Senior IT Technical Analyst I, IT Lab Systems
Cambridge, Massachusetts, United States
$140k-$185k/yr OnsiteFull Time
Beam Therapeutics
Beam TherapeuticsNasdaq: BEAM: Public biotechnology developing precision genetic medicines through base editing for patients with serious diseases.
5+ YOERequires 5+ years supporting LIMS in a regulated laboratory, 3+ years administering LabVantage, and experience with LES, SDMS, integrations, QC laboratory operations, GMP, data integrity, and validation.
LabVantage, Laboratory Execution System (LES), Scientific Data Management System (SDMS), Amazon S3, Computer System Validation (CSV), GAMP 5, ALCOA+, 21 CFR Part 11, LIMS, API
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End User Support
Norwood or Massachusetts
$25-$29/hr HybridFull Time
AccentCare
AccentCare: Provider of post-acute home health, hospice, and personal care.
2+ YOERequires a valid driver's license, 2–4 years of technical support experience or an IT bachelor's preferred, troubleshooting skills, communication skills, and ability to travel to branch locations.
Microsoft Office, Microsoft 365, Microsoft OneDrive, Microsoft Teams, Windows 10, Windows 11, Android, iOS, Active Directory, Entra ID, Microsoft Intune, TCP/IP, WINS, DNS, DHCP, ServiceNow, Chrome, MDM
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Business Analyst II
Somerville, Massachusetts, United States
$75k-$110k/yr HybridFull Time
Mass General Brigham
Mass General Brigham: Integrated non-profit academic health care system.
Gather and translate reporting requirements, support BI reporting lifecycle, validate solutions, create documentation, and collaborate with technical and business stakeholders.
Workfront, Epic, IPORT, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Structured Query Language (SQL)
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Quality Analyst – Inspector
Boston, Massachusetts, United States
FieldFull Time
Segula Technologies
Segula Technologies: Global engineering consulting and industrial services group.
5+ YOEPerform on-site supplier inspections, contain nonconformances, ensure traceability, identify risks, and support rapid decisions; technical degree preferred and 5+ years supplier/manufacturing quality experience required.
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2mo
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Endpoint Management Analyst
Boston, Massachusetts, United States
$73k-$80k/yr OnsiteFull Time
Massachusetts College of Art and Design
Massachusetts College of Art and Design: Public art and design college educating undergraduate, graduate, and continuing-education artists, designers, and educators in Boston.
Provide advanced technical support and systems engineering for endpoint devices across Windows, macOS, iOS, and ChromeOS in academic and administrative environments.
Windows, macOS, iOS, ChromeOS
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Customer Solutions Analyst II
Bethesda or Vancouver or Waltham
$49k-$77k/yr HybridFull Time
ZoomInfo
ZoomInfoNasdaq Global Select Market: GTM: B2B go-to-market intelligence platform providing data, buying signals, and automation to sales, marketing, and recruiting teams.
4+ YOE4+ years in technical support or support engineering for B2B software; troubleshooting APIs, integrations, CRM syncs; proficiency with browser developer tools, HAR files, log analysis, SQL; strong written/verbal communication.
ZoomInfo, browser developer tools, HAR files, Salesforce, HubSpot, SQL, Zendesk, Salesforce Service Cloud
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Business Systems Analyst
North Kingstown, Rhode Island, United States
OnsiteFull Time
General Dynamics Electric Boat
General Dynamics Electric Boat: Private General Dynamics business unit designing, building, repairing, and modernizing nuclear submarines for the U.S. Navy.
4+ YOEBachelor's degree in Business/Info Systems/Supply Chain/CS, 4+ years in business/systems/IT supporting manufacturing or operations; experience with requirements analysis, process mapping, root-cause analysis, and collaboration with technical teams; Agile/SDLC familiarity preferred.
Agile, SDLC
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IT Service Desk Analyst
Lambertville or New York City or Boston or Carmel or Chicago or United States
$65k-$75k/yr OnsiteFull Time
Real Chemistry
Real Chemistry: Private healthcare communications and analytics services firm serving life sciences and healthcare companies.
3+ YOERequires 3–5 years of service desk experience, IT training or equivalent experience, technical support expertise, customer service, communication, troubleshooting, prioritization, and experience with listed systems and devices.
Microsoft Copilot, Microsoft Co-Work, Apple macOS, Windows 11, iOS, Android, Microsoft Azure, Microsoft Intune, Microsoft Office 365, Box, Dropbox, Google Drive, Microsoft OneDrive, Microsoft Teams, Freshservice, ServiceNow, Microsoft MD100, Microsoft MD101, Microsoft MD102, Microsoft Azure Fundamentals AZ-900, JAMF 100, JAMF 200, JAMF 300, CompTIA A+, CompTIA N+, CompTIA S+
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2w
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Asset and Technology Analyst, Contractor
Boston, Massachusetts, United States
$35-$45/hr HybridContract, Full Time
Massachusetts Department of Public Health
Massachusetts Department of Public Health: Massachusetts’s state public health agency protects residents from disease, injury, unsafe food and water, and health inequities.
No minimum entrance requirements. Requires technical support ability, customer service, communication, organization, attention to detail, and Microsoft Office proficiency including Excel, Word, Outlook, PowerPoint, and Teams.
Zoom, Microsoft Teams, Mentimeter, VPN, OnBase, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint
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3w
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Principal Systems Management Analyst - Epic Healthy Planet
Auburndale or United States
$113k-$193k/yr RemoteFull Time
Optum Health
Optum HealthNYSE: UNH: Patient-centered healthcare organization providing primary, specialty, surgical, behavioral and home care to communities nationwide.
7+ YOEEpic Healthy Planet certification,7+ years supporting Epic Healthy Planet/population health,3+ years Epic Cheers,5+ years leading cross-functional technical projects; expertise in workflow design, configuration, testing, and value-based care operations.
Epic Healthy Planet, Epic Cheers, MyChart, CRM
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Information and Data Coordinator
Boston, Massachusetts, United States
$81k-$119k/yr OnsiteFull Time
Executive Office of Energy and Environmental Affairs
Executive Office of Energy and Environmental Affairs: Massachusetts government environmental and clean-energy secretariat protecting natural resources for residents, businesses, farmers, and energy consumers.
4+ YOERequires four years of environmental science or related technical/professional experience, including two years in a professional capacity, or an approved education and experience combination. Requires data, application support, reporting, and communication skills.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook
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