373 technical support jobs at 222 companies in Douglasville, GA
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Technical Support Engineer
Indianapolis or Atlanta or Seattle
$81k-$121k/yrHybridFull Time
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
2+ YOEBachelor's degree or equivalent experience; 2+ years in technical support, software engineering, or customer-facing technical roles; Java debugging, databases, SQL, communication, and problem-solving skills.
Salesforce, Sales Cloud, Service Cloud, Data Cloud, Agentforce, Java, SQL, HTML, JavaScript, CSS, APEX, Spiff, Own, Tableau, CRMA, AI, LLM
Global PaymentsNYSE: GPN: Provides payment technology and software solutions for global commerce.
High school diploma or equivalent; technical support experience with devices, operating systems, and peripherals preferred. Enterprise IT experience is a bonus.
ITSM, Active Directory, Virtual Desktop Infrastructure (VDI)
Barracuda: Sells cybersecurity software for email, network, and data protection.
4+ YOE2+ MgmtBachelor's degree or equivalent,2+ years supervisory experience,4+ years progressive call center/technical support experience,leadership and communication skills.
Conexon: Provides rural fiber broadband design, construction, and ISP services.
High school diploma or equivalent; strong customer service, communication, multitasking, and technical troubleshooting skills; analytical aptitude; telecom or prior support experience preferred.
5+ YOEBachelor's degree or equivalent experience, 5+ years in technical product support, SaaS and cloud expertise, SQL proficiency, troubleshooting skills, and strong written and verbal communication.
S4, AWS, Azure, SQL, Salesforce Service Cloud, Zendesk
IllumiaNASDAQ: ROP: Provides digital payment and identification systems for campus environments.
2+ YOE2+ years technical support experience, practical IT/engineering background, SQL and Windows/Linux familiarity, understanding of web technologies and APIs, strong communication and problem-solving skills.
SQL, Windows, Linux, HTTP, HTTPS, APIs, web browsers
Reliance Worldwide CorporationAustralian Securities Exchange: RWC: Manufactures and supplies water flow and plumbing control products.
2+ YOEHigh school diploma required, 2+ years technical sales support experience, strong verbal/written communication and troubleshooting, proficiency with Microsoft Office and Salesforce, ability to multitask and work independently.
Salesforce (CRM), Microsoft Word, Microsoft Excel, Microsoft PowerPoint
LexisNexis Risk SolutionsNYSE: RELX: Provides data and analytics for risk management and compliance.
2+ YOEAssociate degree or equivalent, 2+ years customer service/technical support and 2+ years law enforcement or RMS experience; experience with web-based enterprise software, troubleshooting, training, and networking.
Microsoft Office, Windows, HTML, XML, VPNs, Records Management Systems (RMS), DORS, RAR, Command Center, COMM server
Glytec: AI-powered insulin management software for hospitals.
2+ YOELocated in Metro Atlanta area,2–4 years technical/software support experience,ability to troubleshoot software/integrations,data systems,strong communication and problem-solving;associate's or bachelor's preferred.
RELXLondon Stock Exchange: REL: Provides information-based analytics and decision tools for professional customers.
2+ YOEAssociate degree or equivalent experience, 2+ years customer service or technical support, 2+ years law enforcement or RMS experience, proficiency with Microsoft Office/Windows, HTML, XML, VPNs, strong communication and troubleshooting skills.
MacStadium: Provides enterprise-grade cloud hosting and virtualization services on Apple hardware.
1+ YOE1–3 years technical support experience, Zendesk experience, strong written communication, familiarity with SSO/MDM/ABM and identity providers, comfortable working with AI tooling, US-based availability during business hours.
Orka, Zendesk, Apple Business Manager (ABM), MDM, SAML, OIDC, Okta, Entra ID, Google Workspace, JumpCloud, Jamf, Kandji, Mosyle, Confluence, Slack, VDI, CI/CD, VPN
Yanmar America: A global manufacturer of diesel engines and off-road equipment providing technical support and aftermarket services.
2+ YOE2+ years hands-on equipment service/support experience; ability to troubleshoot mechanical, electrical, hydraulic and electronic issues; familiarity with diagnostic tools and CRM; associates degree or technical certification preferred.
Salesforce CRM, volt/ohm meters, CAN bus interfaces, OBD diagnostic tools, remote diagnostic and monitoring tools, diagnostic software
ACI WorldwideNASDAQ: ACIW: Powering the world's real-time electronic payments ecosystem.
5+ YOE5+ years technical support/product operations experience in payments or fintech; proficiency with SQL, APIs, SFTP, log review, Jira/CRM; strong communication and incident/problem management skills.
SQL, REST, SOAP, JSON, XML, SFTP, Jira, Salesforce, ServiceNow, Zendesk, Microsoft Teams
Global-eNasdaq: GLBE: Platform enabling global direct-to-consumer e-commerce for brands.
3+ YOE3+ years application support lead/manager experience, people management, ITIL problem and incident management, SLA/OLA delivery, strong communication and customer-service skills.
SANY America: Manufactures and distributes heavy construction and mining equipment.
5+ YOETechnical certificate or associate degree (or equivalent experience), 5+ years in heavy construction/industrial/ag equipment, strong phone/customer service skills, mechanical/electrical/hydraulic knowledge, Microsoft Office proficiency, and parts identification ability.
Pratt Industries: Manufactures recycled paper packaging and provides waste recycling services.
2+ YOEBachelor's degree and 2 years technical experience; ability to support PCs, laptops, printers, servers, Active Directory, and work order systems; strong communication and documentation skills.
Active Directory, Local Area Networks (LAN), Wide Area Networks (WAN), Service Desk, work order system
FortinetNASDAQ: FTNT: Develops and sells cybersecurity software and network security appliances.
3+ YOE3+ years technical support or sysadmin experience in networking/security, Bachelor’s in CS/SE preferred, strong OS (Windows/OSX/Unix/Linux) and networking (TCP/IP, routing, L2/L3) knowledge, firewall/IDS/IPS/VPN experience, troubleshooting skills, KCS and AI tools exposure, ability to work onsite 4 days/week and participate in on-call rotation.
FortiGate, Windows, OSX, Unix/Linux, IDS/IPS, VPN, KCS, AI tools
United States or Florida or Orlando or Dallas or Houston or Austin or Chicago or Atlanta
RemoteFull Time
Park Place Technologies: Provides data center hardware maintenance and IT infrastructure managed services.
7+ YOE7+ years technical support experience with IBM Power/IBM i platforms, hardware installations, system migrations, SAN/replication, VIOS, PowerHA, HMC, LPAR tasks, MS Office proficiency, strong troubleshooting and communication skills.
IBM i, IBM Power, VTL, VIOS, PowerHA, FSFC, FSR, HMC, FSP, LPAR, SAN, SQL, Microsoft Office
Acuity Inc.NYSE: AYI: Provides lighting systems and building automation technologies.
2+ YOERequires 2 years of related experience, strong communication and analytical skills, technical aptitude with electrical systems and wiring diagrams, and proficiency with Microsoft Office Suite and Salesforce.
Microsoft Office Suite, Salesforce, Customer Relationship Management (CRM), Knowledge Centered Service (KCS)