103 technical support engineer jobs at 54 companies in Redmond, WA
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Technical Support Engineer, Metronome
United States or New York City or Seattle or South San Francisco
$137k-$206k/yrRemoteFull Time
Stripe: Provides global financial infrastructure and payment processing for businesses.
2+ YOE2+ years B2B customer-facing technical support or engineering experience; ability to debug/triage bugs, communicate technical concepts, write scripts using APIs, and use SQL.
MicrosoftNASDAQ: MSFT: Develops software, services, devices, and cloud computing solutions.
3+ YOEBachelor's in CS/IT or equivalent and 3+ years technical support/IT experience; security screening; experience with TypeScript/Node.js, Python, or C#/.NET; Azure and AI/LLM experience; DevOps and evaluation frameworks.
TypeScript, Node.js, Python, C#/.NET, Azure, Azure Data Explorer (Kusto), Model Context Protocol (MCP), VS Code, GitHub Actions, CodeQL
Socure: Provide AI-driven identity verification and fraud prevention software.
3+ YOEBachelor's degree, 3+ years in SaaS technical support, U.S. citizenship required, experience with APIs and SQL, proficiency with AI-assisted tools (ChatGPT/Claude/Copilot), strong communication and customer-empathy skills.
Veeam: Data resilience and security for hybrid cloud environments
6+ YOEBachelor's degree in a computing field and 6 years of progressive experience required, including 3 years each in Kubernetes, cloud infrastructure, technical support, escalations, CRM, JIRA, and software lifecycle management.
Kubernetes, Linux, Docker, Bash, Python, OpenShift, PKS, Rancher, Google GKE, AWS EKS, VMware, AWS, Microsoft Azure, Google Cloud, Salesforce, ServiceNow, JIRA
AxonNASDAQ: AXON: Develops weapons and software for law enforcement and safety.
5+ YOE5+ years Tier-2/3 technical support in SaaS or mission-critical environments; strong networking, VoIP, monitoring, cloud, and troubleshooting skills.
Datadog, Grafana, Wireshark, AWS, Azure, Google Cloud Platform
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
5+ YOE5+ years B2B SaaS support experience, Bachelor’s degree, deep Salesforce CRM knowledge, familiarity with Marketo/Pardot/HubSpot/Eloqua, JavaScript and API troubleshooting, strong communication and problem-solving skills.
Salesforce CRM, Marketo, Pardot, HubSpot, Eloqua, JavaScript, API
Canon Medical Systems USA: Sells and services advanced diagnostic medical imaging equipment.
5+ YOERequires active state driver\u0002s license, 5+ years servicing ultrasound/CT/MR/nuclear/X-Ray modalities, in-depth knowledge of multiple products, bachelor\u0002s degree or equivalent experience, and prior field technical support experience.
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
4+ YOE3+ MgmtBachelor's in CS/Engineering/Math,4+ years relevant experience,3+ years leading system development teams,software development/technical support experience,proficiency scripting in Python,Java,JavaScript,C,C++ or Go,debugging skills.
Outreach: AI platform for sales engagement and revenue intelligence
3+ YOE3+ Mgmt3+ years managing IT/support teams, BS in CS/Engineering, experience with enterprise SaaS, escalations, incident and KPI management, mentoring leaders, and applying AI best practices.
India or California or Boston or Florida or Oregon or Seattle or Texas or Bengaluru
RemoteFull Time
AtScale: Provides a universal semantic layer platform for data and AI.
Provide technical customer support, troubleshoot cloud data platforms, perform root-cause analysis, document escalations, and work East Coast (ET) hours.
Anthropic: Developing safe and reliable artificial intelligence systems.
5+ YOE5+ years in technical product support for enterprise customers; strong API and SaaS experience; hands-on with SSO/OAuth; excellent written and verbal communication; able to work in ambiguity and coordinate across teams
New York City or Seattle or Singapore or Australia
RemoteFull Time
Allium: Provides enterprise-grade standardized data infrastructure for blockchain networks.
Experienced technical support for a data/SaaS product: strong SQL, debugging, Linux, Python/Bash scripting, API and ETL familiarity, blockchain data knowledge, customer-facing incident management and documentation skills.
9+ YOEBachelor's in STEM or equivalent,9 years troubleshooting/networking and system administration experience,experience with programming/scripting languages and cloud or distributed systems.
Zenoti: Cloud-based management software for beauty and wellness businesses.
Provide technical support for Hyperconnect VOIP: troubleshoot real-time call issues, analyze network and browser problems, use tools like Browser Dev Tools and Wireshark, collaborate with engineering, and work rotating onsite shifts in Bellevue.
PACCARNasdaq: PCAR: Designs and manufactures heavy-duty commercial trucks and diesel engines.
3+ YOEBachelor's degree, 3+ years vehicle/diesel diagnostics, PACCAR Engine and Electrical certification, strong communication and coaching, Microsoft Office and PC skills.
Crusoe: Provides energy-efficient cloud infrastructure powered by stranded and renewable energy.
2+ YOEBachelor's degree or 4+ years technical experience; 2+ years customer support in cloud/storage/networking; Linux CLI, Git, Kubernetes, Terraform, monitoring and public cloud familiarity; strong communication and on-call experience.