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378 technical support jobs at 261 companies in Somerville, MA

3mo
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Technical Support Representative
Waukesha or South Portland or North Billerica or Reno
OnsiteFull Time
Generac
GeneracNYSE: GNRC: Manufactures backup power generators and energy technology solutions.
3+ YOEProvide technical support to authorized dealer network; troubleshoot and resolve technical service issues; document and track requests; mentor less experienced representatives.
Microsoft Office, Warranty systems
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2w
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Technical Support Specialist
Boston or Burlington
$70k-$80k/yr HybridFull Time
Vaisala
VaisalaNasdaq Helsinki: VAIAS: Manufactures weather and industrial measurement instruments.
2+ YOEBachelor's or equivalent and ≥2 years technical support experience; strong IT knowledge (firewalls, DHCP, Active Directory), customer-facing skills, problem-solving, and experience with environmental monitoring preferred.
viewLinc, Zoom, Microsoft Teams, Active Directory
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2w
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Technical Support Associate
Wilmington, Massachusetts, United States
$20-$29/hr HybridFull Time
Hub International
Hub International: Provides global insurance brokerage and risk management services.
2+ YOE2+ years administrative experience (insurance preferred), high school diploma or equivalent, proficiency with Microsoft Office, strong written communication, organization and attention to detail.
Microsoft Office, Broker Management System
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1mo
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Technical Support Specialist
Boston, Massachusetts, United States
OnsiteFull Time
iMotions
iMotionsNasdaq Stockholm: SEYE: Software platform for multimodal human behavior and biometric research.
Bachelor's degree in a technological or scientific field, fluency with Microsoft Windows, technical problem-solving and communication skills, customer-facing support experience preferred, English fluency, must hold valid US work authorization.
Zendesk, TeamViewer, Salesforce, Document360, Amazon Web Services, iMotions Lab, iMotions Online, Microsoft Windows, R, Python, Matlab, Varjo, HTC, Unity
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2mo
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Technical Support Specialist
Burlington or United States
HybridFull Time
Vecna
Vecna: Provides patient self-service and healthcare administrative software solutions.
1+ YOEBachelor's degree or equivalent experience; 1+ year technical support; knowledge of Linux, Tomcat, PostgreSQL, Java, scripting; strong root-cause analysis; independent work; good communication; occasional weekend/after-hours work.
Linux, Tomcat, PostgreSQL, Java, Scripting
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1w
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Technical Support Engineer - Boston
Boston, Massachusetts, United States
$115k-$190k/yr HybridFull Time
CodeRabbit
CodeRabbit: AI-powered platform for automated code reviews and pull requests.
2+ YOE2+ years in technical support or software engineering, strong communication, customer-focused, able to debug complex technical issues and collaborate with engineering and customer success teams.
Zoom, Git, GitHub, CI/CD, VS Code, Cursor
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1w
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
ProcessUnity
ProcessUnity: Sells cloud software for enterprise risk and compliance management.
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
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2w
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Senior Technical Support Specialist
Milton, Massachusetts, United States
OnsiteFull Time
Curry College
Curry College: Private four-year college offering undergraduate and graduate degrees.
Provide advanced technical and operational support for end-user devices, applications, accounts, classroom and event A/V technologies; serve as senior escalation for complex issues and assist with employee onboarding.
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1mo
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Sr. Technical Support Engineer
Wilmington, Massachusetts, United States
$88k-$105k/yr OnsiteFull Time
MKS Instruments
MKS InstrumentsNASDAQ: MKSI: Supplies process control instruments and chemicals for semiconductor manufacturing.
4+ YOEAS degree in technical engineering or related field; 4+ years field service/technical support; strong communication; willing to travel up to 5%.
MS Office
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2d
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Technical Support Engineer II
Boston, Massachusetts, United States
$81k-$101k/yr HybridFull Time
Flywire
FlywireNASDAQ: FLYW: Platform for processing complex global payments across specialized industries.
3+ YOE3+ years technical support experience, MySQL and Regex proficiency, SaaS web application experience, BS in science/engineering, strong communication, and experience leveraging AI assistants like Claude.
MySQL, Java, SaaS Web Applications, HTTP/SFTP Protocols, Claude Code, Google Gemini, Notebook LM, Zendesk, Jira, Confluence, SumoLogic, Looker, Regular Expressions (Regex)
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1w
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Sr. Technical Support Specialist
Westford, Massachusetts, United States
OnsiteFull Time
Amtech Systems
Amtech SystemsNASDAQ: ASYS: Manufactures specialized equipment and consumables for semiconductor device production.
5+ YOE5+ years technical support experience in semiconductor/electronics; bachelor\u0002s in electrical/mechanical engineering or equivalent; PLC and electrical troubleshooting; MES and communication protocol experience; strong communication and diagnostic skills.
MES, HERMES, OPC, REST, MQTT, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Salesforce, ERP, CAD, AI tools
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6d
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Technical Support Technician I
Chelsea, Massachusetts, United States
$69k-$101k/yr HybridFull Time
Massachusetts Water Resources Authority
Massachusetts Water Resources Authority: Providing wholesale water and sewer services to Massachusetts communities.
1+ YOEProvide Tier 1 technical support, troubleshoot hardware/software/peripherals, configure systems, escalate issues; bachelor\u0002s or associate degree or equivalent experience; valid Massachusetts driver\u0002s license; A+ and ITIL or ability to obtain.
Microsoft Windows, Mac OS X, Microsoft Office, Microsoft Exchange, Microsoft Teams, WebEx, Zoom, slack, PowerPoint, Visio, Adobe Suite, AutoCAD, FastStone, Arc Info Suite, Ethernet, TCP/IP, Active Directory, DNS
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3mo
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Sr Technical Support Representative II
Boston, Massachusetts, United States
$26-$42/hr OnsiteFull Time
Axon
AxonNASDAQ: AXON: Develops weapons and software for law enforcement and safety.
1+ YOE1+ years technical support; Bachelor's preferred; strong communication; Windows and cloud proficiency; CJIS background check.
Windows, Microsoft Office, Cloud services, Mobile devices
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3mo
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Technical Support Representative
Chelmsford, Massachusetts, United States
$53k-$57k/yr HybridFull Time
Axis Communications
Axis Communications: Provides network video surveillance and physical security solutions.
Bilingual English/Spanish; customer support/call center experience; strong communication; hybrid work; shift 11:30am–8pm.
Microsoft Office, CRM, Helpdesk software
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2w
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Technical Support Specialist Team Lead
Waltham, Massachusetts, United States
$95k-$100k/yr HybridFull Time
Nova Biomedical
Nova Biomedical: Develops and manufactures blood testing analyzers and diagnostic equipment.
5+ YOE5+ years customer/technical support experience, advanced troubleshooting, technical writing, CRM/ERP experience, leadership, ability to lift 75 lbs, bachelor\u0002s degree in related field preferred.
Salesforce, Microsoft Office, Microsoft Teams, Microsoft Outlook, ERP, CRM
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1mo
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Technical Product Support
United States or Philadelphia or Wareham or Middletown or Brookfield
FieldFull Time
Club Car
Club Car: Manufacturer of golf cars and light utility vehicles.
5+ YOE5+ years field technical or engineering experience, ability to travel 50–70%, knowledge of AC/DC circuitry, schematics, testing equipment, strong written/oral communication, and moderate Microsoft/database skills. Bachelor's in engineering preferred.
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4w
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Technical Support Specialist
Boston, Massachusetts, United States
RemoteFull Time
parcelLab
parcelLab: Post-purchase experience software platform for ecommerce brands.
1+ YOEPrior customer support or operations experience (B2B SaaS a plus); ability to read/understand JavaScript; strong problem-solving and communication skills; native-level English; comfortable working in a software platform.
JavaScript
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2mo
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Technical Support Specialist - AutoCAD Elec
Boston, Massachusetts, United States
$60k-$108k/yr OnsiteFull Time
Autodesk
AutodeskNASDAQ: ADSK: Developing software for architecture, engineering, and entertainment industries.
6+ YOEProvide technical support for AutoCAD Electrical; 6+ years of industry experience; strong English communication; proficient with AutoCAD and AutoCAD Electrical; customer service oriented.
AutoCAD, AutoCAD Electrical
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1mo
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Technical Support Specialist
London or Boston
OnsiteFull Time
Foundry
Foundry: Provides B2B technology media, data, and marketing services.
3+ YOE3+ years desktop/end-user computing support across multiple sites (EMEA preferred). Proficiency with Windows/macOS, Microsoft 365, Azure AD/Entra ID, Intune/JAMF, PowerShell, Jira Service Management, and networking basics. Strong communication skills; English required.
Windows 10, Windows 11, macOS, Linux, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Azure AD / Entra ID, Active Directory, Group Policy, Intune, JAMF, PowerShell, Jira Service Management, VPN, Wi-Fi, DNS, DHCP
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3w
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Technical Support Specialist, IT Solutions
Bedford, Massachusetts, United States
OnsiteFull Time
Werfen
Werfen: Develops specialized diagnostic systems and reagents for clinical laboratories.
3+ YOEBachelor's degree (or equivalent experience), minimum 3 years technical customer support experience in healthcare IT, experience with interfaces, networking, databases, VPN/remote access, strong communication and escalation skills.
LIS, HIS, Interface Engines, Middleware, VPN, Databases, Networking, ADT/POCT Devices
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