17 tier 2 support jobs at 12 companies in Dallas, TX
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Tier 2 Customer Support Specialist
Irving, Texas, United States
HybridFull Time
3+ YOE3+ years customer support experience with 1+ year Tier 2; working knowledge of SQL; experience with Jira and ticket lifecycle tracking; strong technical troubleshooting and communication skills.
Salesforce, Zendesk, Slack, Google Workspace, Jira, SQL
2w
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Technical Support Specialist, Tier 2
Florida or North Carolina or Texas or Dallas
RemoteFull Time
2+ YOE2+ years supporting computers in a call center, AS in Computer Science preferred, NetSuite and Google Suite experience preferred, strong troubleshooting, prioritization, and customer-service skills.
NetSuite, Google Suite
1w
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Tier 2 IT Support Technician Bilingual - English/Spanish
Dallas, Texas, United States
OnsiteFull Time
3+ YOERequires 3+ years of Tier 2 desktop support, Windows and macOS, iPhone/iPad, MDM, Google Workspace, Microsoft 365, networking, troubleshooting, English and Spanish fluency, and a valid driver's license.
Windows, macOS, iPhone, iPad, Mobile Device Management (MDM), Google Workspace, Microsoft 365, Microsoft SharePoint, Microsoft OneDrive, Apple Business Manager, Cisco Meraki, Wi-Fi, DNS, DHCP, VPN, IT ticketing system
3mo
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IT Cinema Tier 2 Support Technician I
Dallas or Knoxville
FieldFull Time
Hands-on experience supporting IT infrastructure, hardware, and software; troubleshooting and incident response; project coordination for openings/remodels; vendor coordination and strong communication skills; willing to travel.
3mo
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IT Help Desk Tier 1
Dallas or Orlando or Doral or Denver or Chicago or Owings Mills or Arlington or Richmond or Charlotte or North Charleston or Jacksonville or Nashville or Cleveland or United States
OnsiteFull Time
DEX Imaging: Provides office imaging equipment and managed document solutions.
2+ YOEIT Helpdesk Tier 1 support; high school diploma; 2+ years experience; CompTIA A+ preferred; knowledge of Windows, Mac OS X, Google Workspace and Office 365; hardware peripherals; strong customer service.
Windows, Mac OS X, Google Workspace, Office 365, Printers, Scanners, VPN
2mo
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Marcus by Goldman Sachs, Tier II Specialist| Draper, UT
Richardson or Draper
HybridFull Time
2+ YOE2+ years in a customer-facing or contact center role; escalation experience; strong analytical and communication skills; ability to manage multiple priorities; HS diploma.
3w
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Support Specialist
Lewisville, Texas, United States
HybridFull Time
Provide Tier 1/2 internal technical support, troubleshoot hardware/software, assist with Shopify and integrations, manage user accounts, and support vendors and schools.
Shopify, Salesforce, DocuSign, Sage Intacct, ShipHero, Agilix Buzz, Google, FedEx, UPS, ClassWallet
1mo
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Tier 1, IT Help Desk Support
Austin or Dallas or Houston
HybridFull Time
2+ YOE2+ years IT experience; knowledge of Windows 7/8/10, Microsoft Office, Windows administration (AD, DHCP, DNS, Group Policy), basic networking, virtualization, desktop imaging; CompTIA A+/MCSA preferred; high school required.
Windows 7, Windows 8, Windows 10, Microsoft Office, Active Directory Users and Computers, DHCP, DNS, Group Policy, Sites and Services, Desktop Deployment / Imaging, Windows Server 2008, Windows Server 2012, Windows Server 2016, Microsoft Office 365 Admin portal
1w
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IT Technician (Tier 2) (24208)
Carrollton, Texas, United States
HybridFull Time
4+ YOERequires 4+ years of IT technician or desktop support experience, Windows, Active Directory, Azure AD, Office 365, troubleshooting, remote desktop, ticketing, communication, and technical guidance skills.
Windows 10, Windows 11, Active Directory, Azure AD, Office 365, Microsoft Word, Microsoft Outlook, Microsoft Excel, remote desktop tools, help desk ticketing systems
1w
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IT Help Desk Tier 1
Dallas or Houston
HybridFull Time
2+ YOERequires 2–3 years of IT support experience, Microsoft operating systems, Windows workstations, Active Directory, Microsoft 365, cloud platforms, networking, security, scripting, and strong communication skills.
Microsoft Windows, Windows Server, Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, Microsoft SharePoint, Microsoft Intune, Microsoft Exchange Online, Microsoft Teams, Microsoft Excel, Amazon AWS, Microsoft Azure, Bloomberg, QuickBooks, PowerShell
1d
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IT Technician (Tier 1) (24326)
Carrollton or Addison
OnsiteFull Time
2+ YOERequires 2+ years as an IT technician or similar, Windows and directory troubleshooting, Office 365 support, communication, problem-solving, and healthcare software experience preferred.
Windows 10/11, Active Directory, Azure AD, Office 365, PointClickCare, Homecare Homebase, EMR, ManageEngine
3w
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PT - Computer Analyst, Tier 1
Dallas, Texas, United States
$18/hr OnsitePart Time
2+ YOE2+ years related experience; ability to support Windows, macOS, iOS/iPadOS devices; strong customer service, troubleshooting, documentation, and basic cybersecurity awareness.
Office 365, Windows 10, Windows 11, macOS, iPadOS, iOS
2mo
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Marcus by Goldman Sachs, Tier II Specialist | Richardson, TX
Richardson or Draper
HybridFull Time
2+ YOE2+ years in customer-facing or call center roles; escalation experience preferred; strong communication and analytical skills; HS diploma.
17h
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Marcus by Goldman Sachs, Tier II Specialist| Draper, UT
Draper or Richardson
HybridFull Time
2+ YOERequires 2+ years in customer-facing or contact center work, escalated issue resolution, analytical and organizational skills, strong communication, and a high school diploma.
17h
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Marcus by Goldman Sachs, Tier II Specialist | Richardson, TX
Richardson or Draper or New York City or United States
HybridFull Time
2+ YOERequires 2+ years in customer-facing or contact center work, experience handling complex issues, strong analytical, problem-solving, organizational, communication, and prioritization skills, and a high school diploma.
Employee Assistance Program (EAP)
2w
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Analyst, AACU Technology Service Desk
Fort Worth, Texas, United States
OnsiteFull Time
2+ YOEProvide Tier 1 technical support, troubleshoot desktop/network/hardware/software issues, log and escalate incidents, and support job scheduling; requires bachelor’s or 2 years equivalent, service-desk experience preferred.
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook, Microsoft PowerPoint, WebEx, TCP/IP, DNS, DHCP, Microsoft Active Directory, Citrix, SolarWinds, OpCon
2w
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People Service Center - Farmers Branch, TX
Farmers Branch, Texas, United States
$22-$24/hr HybridFull Time
1+ YOEProvide HR Tier 1 support including onboarding/offboarding, payroll/benefits inquiries, background screens, Workday support; HS diploma required; 1-2 years HR experience preferred; proficient with Microsoft Office.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Workday, UKG, ADP, ATS, HRIS
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