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4 tier 3 support engineer jobs at 3 companies in Boxborough, MA

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Remote Support Technician Tier 2/3 - Full Time
Woburn or North America
$55k-$75k/yr HybridFull Time
TeamLogic IT
TeamLogic IT: Private managed IT services franchise system providing outsourced IT support, cybersecurity, cloud, and consulting to businesses.
3+ YOEApproximately 3–5 years of hands-on IT support experience with Windows and Microsoft 365; strong troubleshooting, communication, organization, and customer service skills required.
Windows 10/11, Windows Server, Microsoft 365, Exchange Online, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Microsoft Entra ID, Active Directory, Group Policy, Microsoft Intune, DNS, DHCP, VPN, Wi-Fi, Hyper-V, VMware, macOS, iOS, Android, RMM, PSA, TCP/IP
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Remote Support Technician Tier 2/3 - Full Time
Woburn, Massachusetts, United States
$55k-$75k/yr HybridFull Time
TeamLogic IT of Northeastern Massachusetts
TeamLogic IT of Northeastern Massachusetts: A locally owned managed IT services provider helping small and midsize businesses operate securely and effectively.
3+ YOEApproximately 3–5 years of hands-on IT support experience, Windows and Microsoft 365 expertise, strong troubleshooting and communication skills, and the ability to manage requests independently.
Windows 10/11, Windows Server, Microsoft 365, Exchange Online, Teams, Microsoft SharePoint, OneDrive, Microsoft Entra ID, Active Directory, Group Policy, Intune, TCP/IP, DNS, DHCP, VPN, Wi-Fi, Hyper-V, VMware, macOS, iOS, Android, RMM, PSA, CompTIA A+, CompTIA Network+, CompTIA Security+
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Technical Services Engineer – Site Infrastructure & Enablement
Cambridge or New York City
$85k-$115k/yr HybridFull Time
Iterative Health
Iterative Health: AI-powered healthcare technology and services helping research teams and trial sponsors accelerate clinical research.
3+ YOEBachelor's degree or equivalent experience, 3+ years in clinical research, healthcare operations, technical services, IT, or field support, plus Tier 1 troubleshooting, healthcare technology, vendor coordination, and multi-site support experience.
Electronic Health Records (EHRs), RealTime, CRIO, Clinical Trial Management System (CTMS), Salesforce, Computer System Validation (CSV), Microsoft Excel
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Software Engineering Technical Leader
Boxborough, Massachusetts, United States
$164k-$235k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOEBachelor's+8 years (or Master's+6) in CS/IT/Engineering, experience with Cisco Contact Center technologies, Tier 3 support, P1/P2 incident handling, RTMT/Wireshark diagnostics, and strong communication skills.
CUCM, CVP, ICM, Finesse, CUIC, IVR, RTMT, Wireshark, Cursor, GitHub Copilot, APIs
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