3 tier 3 support engineer jobs at 2 companies in Lincoln, RI
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Remote Support Technician Tier 2/3 - Full Time
Woburn or North America
$55k-$75k/yr HybridFull Time
3+ YOEApproximately 3–5 years of hands-on IT support experience with Windows and Microsoft 365; strong troubleshooting, communication, organization, and customer service skills required.
Windows 10/11, Windows Server, Microsoft 365, Exchange Online, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Microsoft Entra ID, Active Directory, Group Policy, Microsoft Intune, DNS, DHCP, VPN, Wi-Fi, Hyper-V, VMware, macOS, iOS, Android, RMM, PSA, TCP/IP
20h
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Remote Support Technician Tier 2/3 - Full Time
Woburn, Massachusetts, United States
$55k-$75k/yr HybridFull Time
3+ YOEApproximately 3–5 years of hands-on IT support experience, Windows and Microsoft 365 expertise, strong troubleshooting and communication skills, and the ability to manage requests independently.
Windows 10/11, Windows Server, Microsoft 365, Exchange Online, Teams, Microsoft SharePoint, OneDrive, Microsoft Entra ID, Active Directory, Group Policy, Intune, TCP/IP, DNS, DHCP, VPN, Wi-Fi, Hyper-V, VMware, macOS, iOS, Android, RMM, PSA, CompTIA A+, CompTIA Network+, CompTIA Security+
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Software Engineering Technical Leader
Boxborough, Massachusetts, United States
$164k-$235k/yr RemoteFull Time
8+ YOEBachelor's+8 years (or Master's+6) in CS/IT/Engineering, experience with Cisco Contact Center technologies, Tier 3 support, P1/P2 incident handling, RTMT/Wireshark diagnostics, and strong communication skills.
CUCM, CVP, ICM, Finesse, CUIC, IVR, RTMT, Wireshark, Cursor, GitHub Copilot, APIs