5 tier 3 support engineer jobs at 4 companies in Zion, IL
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IT Support Engineer - Tier 2 Escalations Engineer
Chicago, Illinois, United States
$68k-$80k/yrHybridFull Time
Framework IT: Provider of managed IT, security, and strategic consulting services.
3+ YOE3+ years IT infrastructure support (3-4 preferred), 2+ years MSP experience, advanced networking (VLANs, routing, firewalls), experience with Windows Server/Active Directory/Office 365, network diagnostics (Wireshark), RMM/PSA (ConnectWise preferred), valid driver license and vehicle.
Wireshark, ConnectWise, Microsoft Windows Server, Microsoft Active Directory, Microsoft Office 365, Auvik, PRTX, AWS VPC, Azure, SonicWall, Fortinet, Meraki
Virtusa: Global provider of digital engineering and IT outsourcing services.
Tier-3 production support requiring code-level debugging, deep architecture analysis, incident resolution, scripting (Python/Bash), and SQL/data correction skills.
Invenergy: Develops and operates utility-scale renewable and clean energy projects.
6+ YOEBachelor’s degree and 6+ years in ServiceNow engineering, administration, or development, including 4+ years supporting enterprise implementations and 3+ years providing Tier 2/3 support.
Invenergy: Develops, builds, and operates large-scale sustainable energy infrastructure projects.
6+ YOEBachelor’s degree and 6+ years in ServiceNow engineering, administration, or development, including enterprise implementations and Tier 2/3 support. Requires scripting, integration, documentation, communication, and U.S. work authorization.
Northwestern University: Private research university providing higher education and academic research.
3+ YOE3+ years system administration experience with Linux/Windows, scripting (PowerShell, Bash, or Python), troubleshooting, supporting multi-tier applications, cloud exposure (AWS/Azure/GCP) and strong communication skills.
Linux, Microsoft Windows, PowerShell, Bash, Python, AWS, Microsoft Azure, Google Cloud Platform, Ansible, Terraform, Puppet, Chef, Splunk, Datadog, Nagios, Git, Docker, Kubernetes, ITIL