169 user support jobs at 109 companies in Hyattsville, MD
2mo
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Senior User Support Specialist / User Trainer
Washington, District of Columbia, United States
RemoteFull Time
2+ YOEAbility to obtain Public Trust clearance,2+ years teaching/training users in computer applications,expert user of word processing/spreadsheet/email,excellent communication,ability to work remotely.
1mo
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User Support Specialist – Journeyman
Washington, District Of Columbia, United States
$29-$35/hr RemoteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
4+ YOEActive Secret clearance and DoD 8140, 4+ years end-user support experience, troubleshooting hardware/software/network, experience with ServiceNow or Jira, bachelor’s degree or equivalent experience, strong communication.
ServiceNow, Jira
4d
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User Support Analyst
Fairfax, Virginia, United States
$75k-$95k/yr HybridFull Time
1+ YOEU.S. citizenship, DoD Top Secret eligibility, DoD 8140 IAT Level II certification, IT support experience, Microsoft O365 and Adobe Acrobat experience, and strong communication and problem-solving skills.
Microsoft O365, Adobe Acrobat, AWS
1mo
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User Support Manager
Quantico, Virginia, United States
$90k-$125k/yr OnsiteFull Time
5+ YOEBachelor's or 7 years' IT support experience, 5+ years preferred; prior team lead/service desk experience; active Top Secret clearance with TS/SCI eligibility; strong incident management, communication, and leadership skills.
3mo
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User Support Specialist - TS/SCI
Bethesda, Maryland, United States
$73k-$133k/yr OnsiteFull Time
4+ YOEActive TS/SCI clearance with ability to obtain polygraph; BS degree + 4 years intelligence experience; IC/LEA experience; create user guides; strong communication.
Postman, Elasticsearch, Kibana, Tableau, ArcGIS, Analyst Notebook, Microsoft Office, SharePoint, Jira, Confluence
1w
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OSINT Platform User Support Specialist 3
Bethesda, Maryland, United States
OnsiteFull Time
6+ YOEActive TS/SCI (ability to obtain CI Polygraph), 6+ years OSINT analyst experience (or 9 years with HS), IC/LE experience, training and user-support experience, strong communication and problem-solving skills.
Elasticsearch, Kibana, Tableau, ArcGIS, Analyst Notebook, Microsoft Office, SharePoint, Jira, Confluence
1mo
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Journeyman Computer User Support Specialist
Washington, District of Columbia, United States
OnsiteFull Time
2+ YOEPublic Trust clearance (or ability to obtain), ITILv4 certification (may obtain within 120 days), high school diploma, 2+ years relevant experience with Windows desktop support and remote tools.
Windows, web browsers, Active Directory, remote tools
1mo
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End User Support Technician Tier 2
Gaithersburg, Maryland, United States
OnsiteFull Time
1+ YOEProvide Tier 2 technical support troubleshooting workstation/server/software/hardware/network issues, manage tickets, create documentation, provide onsite support when requested; requires 1 year help desk experience, HS diploma (assoc. preferred), A+, Microsoft Office Specialist, Microsoft 365 Modern Desktop cert, valid driver’s license and vehicle...
ConnectWise, Microsoft Office, Kaseya, VMware, Microsoft Office 365, Microsoft Deployment Toolkit (MDT), Windows 10
2mo
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SME Computer User Support Specialist (Macbook)
Washington, District of Columbia, United States
OnsiteFull Time
7+ YOEPublic Trust eligible, ITILv4 certification (or obtain within 120 days), bachelor's degree or equivalent, 7+ years experience, 1+ year Macbook and Windows desktop support, remote tools experience, strong communication.
Macbook, Jamf Pro, Active Directory, Windows, web browsers
2mo
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24/7 Operational User Support Specialist
Sterling, Virginia, United States
$79k-$165k/yr OnsiteFull Time
5+ YOEActive TS/SCI with polygraph, 5+ years military or intelligence community experience, 24/7 shift flexibility, strong problem-solving and communication, customer-service mindset; Grafana/Kibana/Guild familiarity and Security+ preferred.
Grafana, Kibana, ChatSurfer, Bodhi
2mo
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24/7 Operational User Support Specialist
Sterling, Virginia, United States
$79k-$165k/yr OnsiteFull Time
5+ YOE5+ years in Military or Intelligence Community with customer service and problem-solving skills; TS/SCI with polygraph; willingness for 24/7 shifts.
Grafana, Kibana, Chatsurfer, Bodhi
1mo
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End User Support Technician Tier 3
Gaithersburg, Maryland, United States
OnsiteFull Time
2+ YOE2 years help-desk experience, HS diploma/GED (associate preferred), valid driver’s license and personal vehicle, experience with Office 365, VMware, MDT, ConnectWise, Kaseya; coaching and documentation skills.
ConnectWise, Microsoft Office, Microsoft Office 365, Kaseya, VMware, Windows, Microsoft Deployment Toolkit (MDT), Active Directory
1w
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User Computing Administrator I
Arlington, Virginia, United States
HybridFull Time
3+ YOEBachelor's degree in computer science, engineering, or related field or equivalent experience; 3 years of user support experience; Security+ or approved DoD 8570 IAT II certification; ability to obtain Secret clearance.
Windows, Mac, Microsoft Office, Microsoft Outlook, Adobe Acrobat, Active Directory
3mo
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User Support Modernization and Automation Lead
Arlington, Virginia, United States
$117k-$243k/yr OnsiteFull Time
8+ YOE8 years in systems engineering for complex technical platforms; translate requirements into designs; risk mitigation; Bachelor's in IT, Cybersecurity, CS, IS, Data Science, or Software Engineering; TS/SCI clearance with polygraph.
3w
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System User Expert
Beale AFB or Chantilly
HybridFull Time
9+ YOEProvide operator training and support for CMCC/OmniView, create operator materials, capture feedback, support test events and live operations; proficiency with Jira and Confluence; TS/SCI clearance preferred.
OmniView, Jira, Confluence
1mo
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Management Support Specialist
Dahlgren, Virginia, United States
$85k-$92k/yr OnsiteFull Time
3+ YOE3+ years supporting training programs, facilities and AV management, scheduling, ERP/LMS user setup, customer service, and event logistics for workforce development.
Navy Enterprise Resource Planning (ERP), Waypoints Learning Management System, Total Workforce Management Services, Human Resources Port
1mo
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User Engagement and Training Specialist SME (TS/SCI with a CI Poly)
Chantilly, Virginia, United States
OnsiteFull Time
4+ YOE4+ years supporting user engagement/training in a cleared environment; lead instructor-led training, develop materials, explain technical concepts, collaborate with technical and government stakeholders; active TS/SCI with poly required; HS/GED required, Bachelor's preferred.
Microsoft Office, Microsoft SharePoint, Confluence, Jira, Git, Azure DevOps, Spring Boot, Docker, Kubernetes
3mo
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Field Support Lead
Rockville, Maryland, United States
$80k-$100k/yr OnsiteFull Time
Lead on-site IT support teams; strong troubleshooting and customer service in federal environments; able to manage VIP users and after-hours support.
2w
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End User Project Manager
Rockville, Maryland, United States
$305k/yr OnsiteFull Time
8+ YOEBachelor's degree, ITIL v4 Foundation required, PMP preferred, minimum 8 years managing large federal IT or end-user computing programs, experience with service desk/deskside support and ITSM, Top Secret clearance required.
ITIL v4, ITSM, Agile Software Engineering, DevSecOps
1mo
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VIP Support Analyst
McLean or Vinalhaven or Westport or Miami or Virginia or London or Vancouver or West Midlands or Paris or China or Korea or RU or Brazil or Europe or Asia
OnsiteFull Time
GCSE or US equivalent education; CompTIA A+ or N+ preferable; experience supporting Microsoft Office/Windows, Active Directory user management, Microsoft 365, PC builds, ITSM ticketing (ServiceNow), basic ITIL and telephony concepts; confident communicator for VIP users.
Microsoft Office, Windows, Active Directory, Microsoft 365, ServiceNow, LinkedIn Learning