18 vp customer experience jobs at 11 companies in Irving, TX
2mo
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VP, Customer Support (US)
United States or Plano or Manila
$180k-$185k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years progressive customer support leadership with 5+ years leading multi-tier support; experience with global/multi-site operations and offshore delivery; run 24x7 contact centers, proactive monitoring/NOC, escalation management, workforce management, and executive reporting; Bachelor's degree or equivalent.
NetSuite, Salesforce Service Cloud, ServiceNow, Zendesk, Datadog, SolarWinds, LogicMonitor, PRTG, ACD, ITIL
1w
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VP, Customer Lifecycle Marketing
Dallas, Texas, United States
$193k-$251k/yr RemoteFull Time
10+ YOERequires 10–15+ years in customer, lifecycle, growth marketing, or business development; B2B SaaS or enterprise technology experience; cross-functional leadership; marketing technology fluency; and a bachelor's degree.
AI, marketing automation, CDP, personalization engines
3mo
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VAS First Vice President
Dallas or Fort Worth
OnsiteFull Time
12+ YOEBachelor's required (master's preferred), 12+ years commercial appraisal experience, 3+ years appraisal review experience, state appraiser certification and MAI designation, Argus and Microsoft Office proficiency, US work authorization without sponsorship.
Argus, Microsoft Word, Microsoft Excel
2w
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Vice President, Affluent Customer Experience Manager
New York or Columbus or Delaware or Plano or Chicago
$124k-$195k/yr OnsiteFull Time
6+ YOE6+ years in financial services product/process/customer experience or project management; strong project management, stakeholder influence, analytics, and communication skills; bachelor\u0002s or equivalent.
4w
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VP of Customer Success - El Paso, TX
Alamogordo or Albuquerque or Dallas or Ohio or El Paso or Groveport or Las Cruces or Los Padillas or Nashville or White Sands National Monument or Ysleta Del Sur Pueblo or Ysleta Sur
$120k-$140k/yr OnsiteFull Time
Bachelor's degree, logistics customer service leadership, experience hiring/mentoring large teams (>25), SOP/KPI development, process improvement, AS/400/McLeod/Manhattan experience; process automation preferred.
AS/400, Mcleod, Manhattan, Hemispheres, Load Analyzer
1w
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VP, Clinical Operations
Chicago or Irving or Scottsdale
$240k-$300k/yr HybridFull Time
15+ YOERequires 15+ years leading complex customer operations and 15+ years defining business problems, developing analytical frameworks, and improving operational efficiency; pharmacy benefit management experience preferred.
Microsoft Office, Windows
1mo
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VP Client Relationships
Richardson, Texas, United States
$140k-$150k/yr HybridFull Time
10+ YOE10+ years in customer success/account management in automotive or dealer services; strong escalation coordination, CRM hygiene, and executive communication; experience with dealer groups/TPAs; ability to rebuild trust and lead cross-functional teams without authority.
Salesforce, HubSpot
1w
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Experience Design, Vice President- Platform Designer, Customer Acquisition & Onboarding
New York City or Columbus or Plano
$143k-$205k/yr OnsiteFull Time
5+ YOERequires 5+ years in user experience design, expertise in journeys, wireframes, prototypes, inclusive design, accessibility, client-side technologies, APIs, microservices, and design leadership.
APIs, microservices
1mo
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VP - Product Manager - Customer Identity and Access Management (IAM)
Jersey City or Plano
$123k-$201k/yr OnsiteFull Time
5+ YOE5+ years product management experience with 5+ years in IAM/cybersecurity preferred; strong knowledge of authentication protocols, public cloud (AWS/Azure/GCP), Agile, JIRA/Confluence, and product lifecycle management.
OAuth, SAML, OpenID Connect, AWS, Azure, GCP, JIRA, Confluence, Agile, Scrum
1mo
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Digital PM Analyst, Assistant Vice President
Irving, Texas, United States
$107k-$161k/yr OnsiteFull Time
3+ YOE3+ years experience, bachelor's degree or equivalent, product and digital experience, strong analytics, A/B testing, customer-focus, clear communication and stakeholder management.
6d
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Digital PM Analyst, Assistant Vice President
Irving, Texas, United States
$107k-$161k/yr OnsiteFull Time
3+ YOERequires 3 years of experience, bachelor's degree or equivalent, analytical ability, customer-centric product expertise, digital product experience, and clear written and verbal communication.
1w
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Digital PM Analyst, Assistant Vice President
Irving, Texas, United States
$107k-$161k/yr OnsiteFull Time
3+ YOERequires 3 years of experience, a bachelor's degree or equivalent experience, analytical and customer-centric product skills, digital product expertise, testing ability, and clear written and verbal communication.
A/B tests, iOS, Android
1mo
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Digital PM Analyst, Assistant Vice President
Irving, Texas, United States
$107k-$161k/yr OnsiteFull Time
3+ YOE3+ years experience; bachelor’s degree or equivalent; product and platform leadership, customer-centric digital product experience, analytics and A/B testing, stakeholder management, strong communication and compliance awareness.
1mo
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Vice President, Loyalty Auto Marketing Strategy
Wilmington or Plano
OnsiteFull Time
7+ YOE7+ years in marketing strategy, lifecycle/CRM, or customer communications; bachelor’s degree or equivalent; experience with journey strategy, channel planning (email/digital), stakeholder management, presentation skills, and use of analytics for optimization.
1mo
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Omnichannel Solutions Product Manager - Payments - Vice President
Palo Alto or Tampa or Atlanta or Jersey City or Plano
$123k-$201k/yr OnsiteFull Time
5+ YOE5+ years product/solution experience in payments, deep omnichannel payment knowledge, experience with client discovery and solutioning, supporting sales in pricing/account planning, ability to translate customer insights into product requirements; willing to travel up to 25%.
1w
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Account Planning and Brand Planning_08
Irving or DFW Area
HybridFull Time
12+ YOERequires 12–15 years in data-driven consumer marketing, CRM, or customer experience strategy; enterprise CRM leadership; consultative selling; a bachelor's degree; and executive client engagement experience.
CRM, analytics
2mo
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Vice President Product Manager - Customer Acquisition and Marketing Platform Digital Products
Plano, Texas, United States
OnsiteFull Time
5+ YOE5+ years product management experience; advanced knowledge of product lifecycle, design, and data analytics; ability to lead discovery, define roadmaps (including API-driven products), manage stakeholders, and measure product success.
6d
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Global Banking & Markets - Private Dept - Transaction Banking Operations Client Service - Dallas - Vice President
Dallas, Texas, United States
OnsiteFull Time
4+ YOEBachelor's degree and 4+ years of relevant experience in transaction banking, payment processing, or FX middle office; client service, leadership, analytical, communication, and risk management skills required.
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