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Vice President - Customer Experience
San Antonio, Texas, United States
$225k/yr OnsiteFull Time
10+ YOE5+ MgmtBachelor's degree, 10+ years customer service/business operations experience with 5+ years management; Texas Class C driver’s license; experience with CRM, AMI, digital transformation, analytics, and executive communication.
Advanced Metering Infrastructure (AMI), CRM
1mo
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Vice President Customer Experience
Houston, Texas, United States
$218k-$225k/yr OnsiteFull Time
10+ YOE10+ MgmtBachelor's degree (MBA preferred), 10+ years customer experience leadership with P&L and team management, expertise with Salesforce Service Cloud and contact center technologies, BI analytics experience, and ability to travel up to 25%.
Salesforce Service Cloud, Einstein AI, Genesys Cloud, Five9, RingCentral, Amazon Connect, Tableau, Power BI, Salesforce Reports, Microsoft Teams, Microsoft SharePoint, Microsoft Excel, Microsoft PowerPoint, JDE, D365
3mo
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Vice President Customer Experience (CX)
Waukesha, Wisconsin, United States
OnsiteFull Time
10+ YOE15+ MgmtBachelor degree in business/finance/operations; 10 years CX leadership; 15 years progressive leadership.
CRM, ERP, Ecommerce
3mo
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VP, Customer Support
Atlanta, Georgia, United States
$200k-$245k/yr RemoteFull Time
12+ YOE5+ Mgmt12+ years in client support/service ops; 5+ years in VP/senior director roles; SaaS/enterprise tech experience; AI tools experience; FERPA/HIPAA familiarity; ITIL/HDI certifications; post-merger integration experience
Zendesk, Generative AI tools, Ticketing systems, Data analytics tooling
1mo
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VP of Customer Success
Brooklyn, New York, United States
OnsiteFull Time
Proven VP-level customer success leadership at SMB SaaS; experience scaling multi-sub-function CX teams, owning retention/expansion (NRR), metrics and systems fluency, AI-native CX operations, and in-office NYC presence.
2mo
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Vice President of Customer Experience
Ephrata, Washington, United States
$244k-$444k/yr OnsiteFull Time
5+ YOE5+ MgmtSenior-level leadership with CX/Customer ops experience; Bachelor's degree or equivalent + 5 years leadership in service-intensive, regulated environment.
3mo
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Vice President, Customer Experience (North America)
Seattle, Washington, United States
$289k-$397k/yr HybridFull Time
15+ YOE5+ Mgmt15+ years in Customer Success, Technical Account Management, Professional Services, or Product within enterprise SaaS; strong technical foundation; AI adoption experience; leadership of global teams; MBA preferred.
APIs, CRM integrations, AI platforms, Cloud architecture
3mo
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Vice President - Customer Experience & Brand
Denver, Colorado, United States
$250k-$325k/yr OnsiteFull Time
15+ YOE15+ years in digital strategy, customer experience, or care leadership; experience leading multi-disciplinary teams; P&L or commercial outcomes experience preferred.
1mo
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Vice President, Customer Success & Experience
Trevose, Pennsylvania, United States
$170k-$175k/yr HybridFull Time
10+ YOE5+ MgmtBachelor's degree required (MBA preferred); 10+ years in customer success/retention/account management; 5+ years leading teams; experience reducing churn and driving adoption in recurring revenue models; data-driven and cross-functional collaborator.
2mo
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Vice President, Customer Experience + Innovation
Bethesda, Maryland, United States
$182k-$325k/yr HybridFull Time
12+ YOE12+ years in experience design, innovation, strategy, research, or related fields; Bachelor's required; MBA or equivalent advanced degree preferred; strong leadership and cross-functional collaboration.
1mo
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VP of Customer Experience
Washington or United States
$232k-$301k/yr RemoteFull Time
15+ YOE15+ years leading customer experience, support, enablement, community, and digital engagement in SaaS; expertise in digital-first CX, AI-powered experiences, metrics-driven operations, and people leadership.
Knowledge-Centered Service (KCS), Learning Management System (LMS), Customer 360 (C360), AI
3mo
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First Vice-President, Customer Experience & Assurance
Wayne, New Jersey, United States
OnsiteFull Time
5+ YOE5+ MgmtLead QA strategy, manage escalations, analyze insights, collaborate cross-functionally, drive quality governance and coaching; 5+ years in customer service/operations with supervisory experience.
1mo
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VP, Customer Success
United States
OnsiteFull Time
8+ YOE4+ Mgmt8+ years in customer success/account management with 4+ years leading people managers in SaaS; experience scaling CS orgs, data-driven operations, executive communication, and behavioral health/health‑tech experience preferred.
EMR, CRM
1mo
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Vice President, Customer Experience - Any ADM location in the US
Kennesaw or United States
$169k-$268k/yr OnsiteFull Time
15+ YOE5+ MgmtBachelor's degree required (MBA preferred); 15+ years progressive leadership in customer experience/account management/commercial operations with 5+ years overseeing CX; experience in Health & Wellness or related industries; strong cross-functional leadership and operational discipline.
1mo
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US Signal - VP of Customer Experience | Remote or Hybrid
Grand Rapids, Michigan, United States
$150k-$190k/yr HybridFull Time
6+ YOE3+ MgmtBachelor's or equivalent experience; 6+ years in customer experience/service delivery/technical operations, 3+ years managing managers; experience with cloud/data center/network ops, budget ownership, travel and after-hours availability, valid driver's license.
2w
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VP of Customer Success
Denver, Colorado, United States
$175k-$200k/yr HybridFull Time
6+ YOE6+ Mgmt6+ years leading customer success in B2B SaaS, experience scaling high-growth companies, strong analytics and cross-functional collaboration, enterprise customer management, proven retention and expansion results.
EOS, OKRs
3w
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VP, Customer Experience & Services
London or New York or North Carolina
$250k-$290k/yr OnsiteFull Time
12+ YOE5+ Mgmt12+ years progressive leadership in post-sale functions at B2B SaaS, with 5+ years senior leadership; experience across customer success, professional services, and solution consulting; AI-forward mindset and global team leadership.
Gainsight, Pendo, Mesh
6d
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Vice President, Customer Experience Product Transformation
Phoenix or Sunrise or New York or Charlotte
$177k-$282k/yr HybridFull Time
15+ YOE15+ years leading large-scale customer experience or contact center transformation, experience with AI/CCaaS platforms, P&L accountability, executive influence, and building high-performing teams.
Genesys Cloud, Amazon Connect, NICE CXone, Five9, Google GECX, LivePerson, Decagon, Sierra, Kore.ai
2mo
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VP CS
New York City, New York, United States
HybridFull Time
6+ YOE6+ years in Customer Success/Implementation/solutions with leadership; SaaS or fintech; startup experience; manage long enterprise implementations; understand financial institutions; drive retention and expansion; strong leadership and communication.
1mo
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VP, Customer Support (US)
United States or Plano or Manila
$180k-$185k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years progressive customer support leadership with 5+ years leading multi-tier support; experience with global/multi-site operations and offshore delivery; run 24x7 contact centers, proactive monitoring/NOC, escalation management, workforce management, and executive reporting; Bachelor's degree or equivalent.
NetSuite, Salesforce Service Cloud, ServiceNow, Zendesk, Datadog, SolarWinds, LogicMonitor, PRTG, ACD, ITIL
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