Visual Comfort & Co.: Designer and manufacturer of premium decorative and architectural lighting products.
10+ YOE10+ MgmtBachelor's degree (MBA preferred), 10+ years customer experience leadership with P&L and team management, expertise with Salesforce Service Cloud and contact center technologies, BI analytics experience, and ability to travel up to 25%.
Salesforce Service Cloud, Einstein AI, Genesys Cloud, Five9, RingCentral, Amazon Connect, Tableau, Power BI, Salesforce Reports, Microsoft Teams, Microsoft SharePoint, Microsoft Excel, Microsoft PowerPoint, JDE, D365
Austin or Nashville or Seattle or San Jose or San Diego or Salt Lake City or Raleigh or Durham or Phoenix or Oakland or New York City or Minneapolis or Miami or Los Angeles or Houston or Denver or Dallas or Columbus or Chicago or Boston or Atlanta or United States or Canada
RemoteFull Time
Reflow: Workforce and workflow intelligence platform for enterprise operations.
Experienced Head/VP of Customer Success from VC-backed B2B startups, proven in managing and scaling CS teams, designing end-to-end CS lifecycle, comfortable working fractional/hourly, based in USA or Canada.
Bank OZKNASDAQ: OZK: A regional bank providing retail and commercial financial services.
3+ YOEBachelor's degree in finance, accounting, economics, or business, or equivalent experience; 3+ years in banking or financial institutions and customer interaction; strong financial analysis and communication skills.