3mo
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VP, Customer Support
Atlanta, Georgia, United States
$200k-$245k/yr RemoteFull Time
12+ YOE5+ Mgmt12+ years in client support/service ops; 5+ years in VP/senior director roles; SaaS/enterprise tech experience; AI tools experience; FERPA/HIPAA familiarity; ITIL/HDI certifications; post-merger integration experience
Zendesk, Generative AI tools, Ticketing systems, Data analytics tooling
1mo
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VP of Customer Success
Brooklyn, New York, United States
OnsiteFull Time
Proven VP-level customer success leadership at SMB SaaS; experience scaling multi-sub-function CX teams, owning retention/expansion (NRR), metrics and systems fluency, AI-native CX operations, and in-office NYC presence.
1mo
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VP, Customer Success
United States
OnsiteFull Time
8+ YOE4+ Mgmt8+ years in customer success/account management with 4+ years leading people managers in SaaS; experience scaling CS orgs, data-driven operations, executive communication, and behavioral health/health‑tech experience preferred.
EMR, CRM
1w
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VP of Customer Success
Denver, Colorado, United States
$175k-$200k/yr HybridFull Time
6+ YOE6+ Mgmt6+ years leading customer success in B2B SaaS, experience scaling high-growth companies, strong analytics and cross-functional collaboration, enterprise customer management, proven retention and expansion results.
EOS, OKRs
1mo
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VP, Customer Solutions
Franklin, Massachusetts, United States
$120k-$140k/yr OnsiteFull Time
5+ YOEBachelor's degree; 5+ years in supply chain, 3PL or related sales; strong knowledge of WMS/TMS, Salesforce; excellent communication, negotiation, and leadership; proactive self-starter with strategic and analytical abilities.
Salesforce, Warehouse Management Systems, Transportation Management Systems, Microsoft Office
2mo
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VP CS
New York City, New York, United States
HybridFull Time
6+ YOE6+ years in Customer Success/Implementation/solutions with leadership; SaaS or fintech; startup experience; manage long enterprise implementations; understand financial institutions; drive retention and expansion; strong leadership and communication.
1mo
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VP, Customer Support (US)
United States or Plano or Manila
$180k-$185k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years progressive customer support leadership with 5+ years leading multi-tier support; experience with global/multi-site operations and offshore delivery; run 24x7 contact centers, proactive monitoring/NOC, escalation management, workforce management, and executive reporting; Bachelor's degree or equivalent.
NetSuite, Salesforce Service Cloud, ServiceNow, Zendesk, Datadog, SolarWinds, LogicMonitor, PRTG, ACD, ITIL
1mo
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Vice President, Customer Success
Purchase, New York, United States
$235k-$375k/yr OnsiteFull Time
Senior leadership in customer success or post-sale roles; experience with enterprise SaaS, payments, fraud/risk; proven retention, renewal, and expansion ownership; strong executive presence.
3w
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Vice President, Customer Connections
Lincoln, Nebraska, United States
HybridFull Time
10+ YOE10+ Mgmt10+ years progressive leadership in call/contact center or customer service operations; bachelor’s degree or equivalent; insurance experience preferred; strong communication, change leadership, and strategic planning skills.
3w
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Vice President - Customer Experience
San Antonio, Texas, United States
$225k/yr OnsiteFull Time
10+ YOE5+ MgmtBachelor's degree, 10+ years customer service/business operations experience with 5+ years management; Texas Class C driver’s license; experience with CRM, AMI, digital transformation, analytics, and executive communication.
Advanced Metering Infrastructure (AMI), CRM
1mo
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Vice President-Customer Support
Duluth, Minnesota, United States
$205k-$259k/yr OnsiteFull Time
15+ YOE5+ MgmtBachelor's required (Master's preferred), 15+ years customer support experience with 5+ years leadership, P&L management, regulated industry experience, ability to travel up to 40%, and strong leadership/financial acumen.
1mo
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Vice President Customer Experience
Houston, Texas, United States
$218k-$225k/yr OnsiteFull Time
10+ YOE10+ MgmtBachelor's degree (MBA preferred), 10+ years customer experience leadership with P&L and team management, expertise with Salesforce Service Cloud and contact center technologies, BI analytics experience, and ability to travel up to 25%.
Salesforce Service Cloud, Einstein AI, Genesys Cloud, Five9, RingCentral, Amazon Connect, Tableau, Power BI, Salesforce Reports, Microsoft Teams, Microsoft SharePoint, Microsoft Excel, Microsoft PowerPoint, JDE, D365
1mo
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Vice President, Customer Success
United States or Chicago
$160k-$175k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading customer success or related teams in SaaS/technology, strong people leadership, operational execution, analytical skills, bachelor\u0000s degree required (advanced preferred), technical aptitude, travel up to 5%.
Udemy Business, CRM, WellRight Wellness Platform
2w
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Vice President, Customer Success
Atlanta or Boston or Louisville or United States
$190k-$225k/yr RemoteFull Time
10+ YOE5+ Mgmt10+ years in customer success or post-sales leadership in B2B SaaS, 5+ years managing managers, experience scaling CS teams, strong analytics and forecasting, executive presence, ET-based and available by Sept 1.
3w
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Vice President, Customer Success
United States
$210k-$230k/yr RemoteFull Time
8+ YOE3+ Mgmt8+ years in customer success or account management with 3+ years managing managers in SaaS; proven NRR/GRR improvement, healthcare experience preferred, executive presence, data-driven, and ability to build and scale CS teams and processes.
3w
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VP of Customer Success
San Francisco or New York City
$250k-$300k/yr HybridFull Time
3rd-line or higher customer success leadership at a high-growth B2B software company; experience scaling global CS across Americas, EMEA, and APJC; strong account health, forecasting, and AI-forward tooling experience.
2w
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VP, Customer Engagement
Long Island City, New York, United States
$200k-$405k/yr OnsiteFull Time
10+ YOE10+ years in loyalty/CRM leadership with experience owning loyalty programs, LTV modeling, CRM lifecycle strategy, co-brand credit relationships, first-party data activation, and cross-functional influence.
4d
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VP of Customer Success
New York City, New York, United States
RemoteFull Time
8+ YOE3+ Mgmt8+ years post-sale B2B SaaS leadership, 3+ years managing managers, proven NRR and churn improvement, global remote team experience, hands-on AI/agent builder, experience with CS tooling and CRM, overlap Eastern Time availability.
HubSpot
1mo
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VP of Customer Success
United States
$200k-$225k/yr RemoteFull Time
8+ YOE5+ Mgmt8+ years in Customer Success and/or Account Management with 3–5 years in senior leadership in a B2B SaaS company.
19h
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VP of Customer Success
United States
RemoteFull Time
10+ YOE10+ years in customer success or account management with ownership of NRR/GRR, enterprise expansion experience, ability to scale CS teams, strong commercial and executive communication skills.
CRM, RegScale
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