3d
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Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics
San Antonio or Phoenix or Colorado Springs or Tampa or Chesapeake
$127k-$243k/yr HybridFull Time
6+ YOE8+ years analytics/strategy experience (or 6+ with advanced degree). Expertise in workforce planning, capacity management, predictive modeling, forecasting, and translating data into strategic recommendations.
1mo
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Schedule Optimization Analyst
San Antonio or Santa Monica
$62k-$88k/yr HybridFull Time
2+ YOE2+ years workforce management/scheduling in contact center or BPO; familiarity with BPO staffing models and contracts; bachelor's degree preferred; experience with NICE IEX and EEM preferred.
NICE IEX, EEM
2w
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Sr. HRIS Analyst-Payroll (UGK & Oracle HCM Cloud)
San Antonio, Texas, United States
HybridFull Time
5+ YOE5+ years HRIS experience with enterprise payroll, 3+ years Oracle HCM Cloud Payroll and UKG Workforce Management, payroll integrations, data validation, OTBI/SQL reporting, bachelor's degree required.
Oracle HCM Cloud, UKG Pro Workforce Management, OTBI, SQL, HCM Extracts, HDL, Oracle Fast Formula, APIs, SFTP
2w
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Sr Analyst, Forecast & Capacity Planning
San Antonio or Santa Monica
$76k-$106k/yr HybridFull Time
4+ YOEBachelor's in analytics/operations required (Master's preferred); 4+ years in capacity planning/WFM; advanced Excel, SQL, WFM platforms (NICE, IEX), Power BI; strong communication and workforce planning knowledge.
Microsoft Excel, SQL, NICE, IEX, Power BI