11 workforce analyst jobs at 10 companies in Franklin, MA
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Workforce Analyst
Westborough, Massachusetts, United States
OnsiteFull Time
Health Plans, Inc.: Administers customized self-funded health and benefit plans for employers.
2+ YOEAssociate’s degree or equivalent experience, 2+ years contact center workforce management experience, strong analytical and forecasting skills, intermediate-advanced Microsoft Excel, experience with contact center technologies.
Johnston or Columbus or Stamford or Westwood or New Haven or Newark or Boston or Medford or Bethesda or Mount Laurel or Short Hills or Syracuse or Tarrytown or Cleveland or Mason or Toledo or Harrisburg or Philadelphia
$85k-$110k/yrHybridFull Time
Citizens Financial GroupNYSE: CFG: Provides retail, commercial, and private banking services to customers.
Experience in workforce planning/people analytics; proficiency with SQL and Python or R; experience with Tableau/Power BI; ability to analyze large datasets and present recommendations to stakeholders.
SQL, Python, R, Tableau, Microsoft Power BI, OrgVue, Visier, Workday Adaptive Planning, Workday, Snowflake, Oracle HCM
Boston or Portsmouth or Seattle or Indianapolis or Columbus or Plano or United States
$83k-$176k/yrHybridFull Time
Liberty Mutual Insurance: Global provider of property and casualty insurance products.
3+ YOEBachelor's in analytics/business/HR/economics,3+ years workforce/HR/analytics experience,proficiency with SQL,Excel,Python/R,and visualization tools;strong analytical,communication,and stakeholder skills.
SQL, Microsoft Excel, Python, R, Tableau, Power BI
Call Center Technology Analyst & Workforce Management Specialist - Hybrid/Remote
Worcester, Massachusetts, United States
$31/hrHybridFull Time
Fallon Health: Provides health insurance and integrated care for seniors.
2+ YOEBachelor's degree preferred; 2+ years in call center supervisory/resource management or workforce planning; experience with real-time queue management, testing, and technical troubleshooting.
Management & Program Analyst (Workforce Management)
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$106k-$138k/yrOnsiteFull Time
U.S. Customs and Border Protection: Secures United States borders and facilitates international trade and travel.
1+ YOERequires specialized experience in workforce management including position management, staffing, performance management, awards, and workers' compensation; 1 year specialized experience at next lower grade.
Management Analyst (Human Capital Analytics Analyst)
Lowell or Irving or Fort Belvoir
$97k-$158k/yrOnsiteFull Time
Defense Contract Audit Agency: Audits Department of Defense contracts to ensure fair pricing.
1+ YOEExperience leading workforce/manpower analyses, building dashboards and analytical models, compiling and validating human capital data, and advising senior leaders; must be U.S. citizen and meet federal grade qualifications.
5+ YOEBachelor's in finance/accounting required; 5+ years budgeting, forecasting and financial analysis; 3+ years supporting executive partners; workforce planning and operating expense experience preferred; advanced Microsoft Excel; experience with Planful and Power BI.
Citizens Financial GroupNYSE: CFG: Provides retail, commercial, and private banking services to customers.
2+ YOEBachelor's degree, 2+ years workforce data management experience, knowledge of enterprise data governance, master data management, ETL fundamentals, and HR data domains; proficiency with Collibra, ServiceNow, MCI, Perceptyx.
Wind River Environmental: Provides septic pumping, grease trap cleaning, and wastewater management.
3+ YOE3+ years in business systems analysis or CX/operations analytics; experience administering CX platforms, building KPI reports, workforce forecasting, schedule creation; advanced Excel; Power BI/SQL preferred.
Dialpad, PolyAI, Descartes, Salesforce, Power BI, SQL, Microsoft Excel
Commonwealth of Massachusetts: Providing public services and governance to the people of Massachusetts.
3+ YOEMinimum 3 years EDP experience including 1 year systems analysis; ability to collect user requirements, write specs and test plans; familiarity with SaaS, workforce development programs, federal/state reporting, and testing/documentation.
SaaS, CRM, analytics platforms, Microsoft Office, SharePoint, Teams